TerraMaster to Release D8 Hybrid, an Advanced HDD and NVMe Storage Solution

TerraMaster is set to introduce the D8 Hybrid to Kickstarter on the 7th May 2024, an 8-bay RAID storage enclosure that combines traditional hard disk drives (HDDs) with faster solid-state drives (SSDs). This new device offers a total storage capacity of up to 128TB, achieved by integrating four 24TB SATA HDDs and four 8TB M.2 NVMe SSDs. The D8 Hybrid is designed to address both frequent and infrequent data access needs effectively by segregating data into ‘hot’ and ‘cold’ categories, where frequently accessed data is stored on SSDs, and less frequently accessed data on HDDs.

The enclosure is specifically engineered to optimize data retrieval times and storage costs, making it suitable for various professional settings that manage large and diverse data types. The ability to store and retrieve data efficiently is crucial for organizations dealing with large volumes of information that require differentiated access speeds.

Performance-wise, the D8 Hybrid stands out with its robust data handling capabilities. The device supports reading speeds up to 1016MB/s when utilizing four SATA SSDs, and writing speeds up to 960MB/s. For the M.2 SSDs, maximum reading and writing speeds are 980MB/s and 880MB/s, respectively. These specifications suggest that the D8 Hybrid can handle intensive data operations, improving operational efficiency for tasks requiring high data throughput, such as multimedia processing and large-scale data backups.

Furthermore, the device includes a USB 3.2 Gen 2 port, facilitating data transfers at rates up to 10Gbps. This feature is intended to minimize transfer times significantly, evidenced by its ability to handle a 10GB HD movie file transfer in about 10 seconds. Such speed is advantageous for professionals requiring rapid access to large files.

In addition to performance, the D8 Hybrid is designed with flexibility in mind. It supports several RAID configurations—SINGLE, JBOD, RAID 0, and RAID 1—allowing users to tailor their data protection and access according to their specific needs. The device also supports various file system formats including NTFS, APFS, EXT4, FAT32, and exFAT, enhancing its utility across different operating systems such as Windows, Mac, and Linux.

On the subject of power consumption, the D8 Hybrid incorporates an energy-efficient design. The power supply operates at 72W, with active read/write power dissipation noted at 40.8W and a significantly reduced 9.8W during hibernation states. This energy efficiency not only helps reduce operational costs but also aids in sustaining the longevity of the drives by allowing them to operate in a low-power state when not actively in use.

Additionally, the enclosure is equipped with an advanced cooling system to maintain an optimal thermal environment for the drives. This system helps to prevent overheating, thereby ensuring continuous, stable operation and extending the lifespan of the drives. Noise levels are maintained at a low 21.0 dB(A) in standby mode, which is conducive to maintaining a quieter work environment.

As TerraMaster prepares to launch the D8 Hybrid, the company aims to meet the growing demand for versatile, high-capacity, and efficient data storage solutions. This product is anticipated to appeal to a broad audience, including IT professionals, data centers, and creative industries, who require robust and reliable data management systems.

While the D8 Hybrid is equipped with USB-C 3.2 Gen 2, which supports data transfer rates up to 10Gb/s, it does not feature the latest Thunderbolt 4 or USB 4 technology. This choice impacts the maximum potential data transfer speeds and bandwidth that could be achieved with these newer technologies. Thunderbolt 4 and USB 4 can offer higher throughput and more versatile connectivity options, including daisy-chaining capabilities which are absent in USB 3.2 Gen 2. For users with intensive data transfer needs or who work in environments where time is critical, the absence of these faster technologies might limit the performance benefits otherwise obtainable with newer interfaces.

Buyers Guide Below (Click To Read)

Additionally, the TerraMaster D8 Hybrid does not support RAID 5 configuration, which is somewhat uncommon for an enclosure of this scale that leverages USB 3.2 Gen 2 interface technology. RAID 5 is particularly valued for its ability to provide data redundancy and improved performance, distributing data and parity information across multiple disks. This can significantly enhance data security and system uptime, particularly in multi-drive environments. The lack of RAID 5 support in the D8 Hybrid means that while users can utilize configurations like RAID 0, 1, JBOD, and SINGLE DISK for flexibility, they may miss out on the balance of performance and redundancy that RAID 5 could offer, especially critical in enterprise or creative environments that manage large volumes of sensitive data.

TerraMaster has opted for a non-traditional launch route for its D8 Hybrid by choosing Kickstarter, a leading global crowdfunding platform, as the primary method to introduce this new product to the market. The decision is strategic, aimed at leveraging the platform’s vast reach to enhance brand visibility and engage directly with a broader audience. According to an official statement from the company:

As the world’s largest crowdfunding platform, Kickstarter can help TerraMaster expand its brand exposure and attract the attention of more potential users.This will arouse consumer interest and expectations before the new product is launched, thereby achieving better market performance after the product is released. At the same time, during the crowdfunding process, supporters can provide feedback and suggestions to help TerraMaster improve product design and functions, and help TerraMaster launch more new products that meet market demand. – Senior Terramaster Representative, 16/04/24

UGREEN DXP480T NASync SSD NAS Review

What exactly IS the DXP480T? Ever since UGREEN launched their NASync range of NAS devices on Kickstarter, there has been a lot of interest in this computer accessories and peripheral company making its big move into Network Attached Storage. No doubt hoping to challenge this market’s leaders Synology and QNAP, UGREEN have revealed a 6 system series (the DXP range) and although the first 5 of them are interesting enough, it is the compact yet powerful NVMe Flash-equipped NASync DXP480T that has drawn many a hungry I.T user’s eye! Arriving with a 10 Core Intel i5 Processor, DDR5 memory, PCIe Gen 4 Architecture, 4x m.2 2280 NVMe SSD bays, 10GbE networking, Thunderbolt 4 ports and Wifi 6E connectivity – There is ALOT crammed into this tiny little box! Add to this the ‘still in development’ UGOS NAS software that is included with the system and the $479-519 price tag for early access on Kickstarter (going up to $799 RRP when it hits ACTUAL retail) and what you have here is a fantastic proposition for photo and video editors that are looking for a small footprint, low noise, but high-performance private server. But is it too good to be true? Is there too much hardware in there to stay cool? And why is a big brand like UGREEN turning to crowdfunding? Let’s discuss the DXP480T and whether it deserves your money and your data.

Note – The YouTube Review of the DXP480T NAS is Available HERE

Ugreen DXP480T NAS Review – Quick Conclusion

There is ALOT of like her in the UGREEN DXP480T Flash NAS! Right now there is little to no alternative to this product in the market. Flash/SSD NAS has been around for a long time and even M.2 NVMe NAS systems have been cropping up in one form or another for 2+ years. But desktop and home-accessible M.2 NVMe Flash NAS solutions? Barely any. Notable alternatives such as the storage-rich Asustor Flashstor 6 / 12 Pro or the performance-rich QNAP TBS-464 or TBS-h574TX have been launched in the last 12 months, but the DXP480T is more powerful than the former and less expensive than the latter. However UGREEN and it’s DXP/NASync series are still very, VERY new in the market (green?) and alongside their NAS software being still a good distance away from fully stable, the choice to launch this new series of devices on crowdfunding is still a little puzzling for 12-14 year established brand in the tech sector. The system is fantastically compact, powerful for the scale, very rich in hardware features and all of this rollout out on a price tag at both early backer Kickstarter and eventual retail RRP that is highly challenging to beat!

But this is still a product that is not finished yet and therefore we need to keep that in mind! If this NAS an unfinished game, it is not ‘Cyberpunk’ or No Man Sky’ levels of incomplete – but it is still a good 20-30% unfinished in terms of features and optimization. I will be certainly keeping an eye on UGREEN as they progress, and hopefully they will challenge the status quo of Synology and QNAP right now, but we will have to wait and see. Bottom line, the DXP480T is 100% the BEST M.2 NVMe NAS system for it’s scale in terms of hardware, it’s just the rest of the software development going through the usual beta testing that is holding it back from greatness. Recent softening by UGREEN with regard to users installing 3rd party operating systems (TrueNAS, UnRAID, Open Media Vault, Proxmox hypervisor, etc) with regard to hardware warranty has definitely resolved/calmed the apprehension by many users though, so the beta software hurdle might not even be an issue for you. The crowdfunding still at has 30 days left (at the time of writing) and 9,800 backers pledging over $4,00,000 of funding seems to indicate this! But as always, this is crowdfunding and not traditional retail, so use caution! The DXP480T is a solid and unique system and I hope to talk even more about this and UGREEN spin-offs in future!

Ugreen DXP480T NAS Review –  Retail Package

The retail kit for this system arrives impressively polished for a product still in its crowdfunding phase, featuring a well-decorated and well-presented retail package that efficiently packs a surprising amount of equipment into a modestly sized box.

Upon opening the stylish retail package, you’re welcomed by the system itself, encased in a protective matte plastic wrap. Remarkably compact for a four-bay (technically five) NAS system, it’s slightly larger than a mini PC, making it one of the smallest NAS systems reviewed on NAS compares.

The kit is comprehensive, excluding storage, including a gold-tipped Ethernet cable, thermal pads for M.2 NVMe SSD bays, extra screws, a setup manual, warranty information, and an external PSU.

Notably, the system comes with an official UGreen 140W PSU, reflecting the brand’s reputation for quality power supplies. The inclusion of first-party designed and branded components emphasizes the product’s proprietary nature, distinguishing it from rebranded hardware.

The entire retail kit’s presentation is thoroughly executed, showcasing a thoughtful design even in details like the instruction booklet—a feature many brands have phased out.

 

Every component’s quality is top-notch, setting the stage for a discussion on the DXP480T NAS’s design.

Ugreen DXP480T NAS Review – Design

At a casual glance, you might easily assume that the DXP480T is a mini PC masquerading as a NAS. Given the influx of SOC-powered mini PCs from Eastern brands at low prices, this assumption wouldn’t be far-fetched. However, the DXP480T’s design is meticulously tailored to NAS functionality, with internal components arranged to optimize heat dissipation across its M.2 NVMe slots. This compact unit measures just 17.9cm x 14.2cm x 5.2cm, yet manages to house four M.2 2280 slots and an additional internal 2242 M.2 slot for the UGreen OS, making it one of the smallest NAS systems reviewed here on NAScompares and around half a kilo in weight!

Despite its compact size, the DXP480T does not support hot swapping due to its closed physical enclosure and the nature of M.2 drives, though E1.S drives are starting to challenge this norm. The chassis design is a balanced act of 50% active airflow and 50% heat dissipation, featuring plastic outer edges and a top composed of multiple heat dissipation panels connected to the internal hardware, alongside a large heatsink base with two built-in laptop-scale fans. This design emphasizes cleanliness and efficiency, given its storage capacity.

UGreen’s branding is prominent throughout, establishing a distinctive ‘house style’ for the NASync/DXP series right out of the gate. The system’s dimensions (18cm wide, 14cm deep, and 5.5cm tall, including rubber feet) enhance its appeal, offering a streamlined aesthetic without sacrificing functionality.

The fan-assisted panel, secured by two screws, hinges off to reveal the NVMe storage and the intricately designed heat dissipation panel surrounding it. Despite the limited physical space, UGreen has ingeniously incorporated ventilation from nearly every angle, maximizing passive airflow through mesh-covered vents on four of the system’s six sides.

This setup exposes four M.2 SSD slots, distinguished by build quality and clarity in design. However, the use of external face panels for active cooling restricts the use of SSDs with their own heatsinks. UGreen includes high-quality heat pads that align perfectly with SSD chips, compensating for this limitation.

Internally, the slots are divided into two speeds, likely due to the processor’s PCI lane availability, offering Gen 4 x 4 for the first two slots and PCIe Gen 3 x 2 for the remaining two. This strategic decision, driven by necessity, positions the DXP480T favorably against competitors, even if it means accepting some compromises in SSD speeds.

The minimalistic design extends to the system’s front, featuring only a single LED for power, omitting front-mounted USB ports for local backups. This choice, likely a trade-off for internal design efficiency, may disappoint some users looking for more convenient connectivity options.

In summary, the DXP480T’s design impresses with its compact form factor, efficient heat management, and thoughtful branding. While not without its limitations, particularly in external connectivity, UGreen’s meticulous attention to detail positions this NAS as a compelling option for users prioritizing sleek design and effective thermal management.

Ugreen DXP480T NAS Review – Ports and Connections

As previously mentioned, the DXP480T’s ports and connectivity are located at the system’s rear, which results in a somewhat crowded arrangement and necessitates a few compromises.

One significant compromise concerning the device’s ports is its network connectivity. The system features a default 10GbE over a copper RJ45 connection, offering potential bandwidth of up to 1000 megabytes per second. This feature stands out, especially when considering the device’s competitive pricing compared to other NAS devices released in the last two years. However, the downside is that this is the sole physical network port, limiting options for failover or assigning service priorities to different IPs and devices.

The system compensates for this single network port to some extent with wireless connectivity.

An internal M.2 Wi-Fi card connector houses a Wi-Fi 6E network adapter and two antennas, supporting both host and client interfaces.

However, the current beta version of UGreen’s UGOS NAS software does not stably support this feature, and full development completion is still pending.

Additionally, the DXP480T offers Thunderbolt 4 connectivity via two USB-C connections. While Thunderbolt-enabled NAS devices are becoming popular in post-production environments, the DXP480T’s Thunderbolt ports are limited to host use, not supporting direct connections to Mac or Windows devices as clients. UGreen is exploring options to enable two-way communication for these ports. The device also includes USB 3 and USB 2 connections for storage and peripherals, and while direct host-client interfacing over USB is not supported, these connections add to the system’s versatility. However, the lack of a front-mounted USB port for easy local backups is a notable omission.

There is also an HDMI output, however at this time it can only be used for multimedia via the UGOS and is actioned via the mobile application (with doubles as a remote control). Unfortunately, this is not possible via the desktop/browser GUI and also HDMI access as a parallel GUI (either via an app in the docker/container app, a 3rd party media app like Plex/Emby/Jellyfin or an official HDMI GUI Portal that is comparable to HD Station from QNAP or Asustor Portal)

Despite these limitations, the inclusion of 10 GBE and basic Thunderbolt connectivity in such a compact NAS device, at a competitive price point, is commendable. However, the potential long-term system temperature remains a concern.

Ugreen DXP480T NAS Review – Internal Hardware

When it comes to any kind of NAS system that focuses on SSD media, the internal hardware and layout of the system are paramount. SSD media, when overheated, will inevitably throttle, affecting both its performance and that of the surrounding system. Essentially, heat is the Achilles’ heel of flash SSD systems, and given the DXP480T’s compact size, significant effort will need to be made to manage this.

Equipped with a 10-core i5 processor, 8GB of DDR5 memory, ample storage bays, a dedicated OS SSD, a Wi-Fi card, and a 10G controller, it’s a challenge to fit all this into such a small enclosure. Initially, removing two screws around the storage media bays reveals a plastic layer.

Within, we find each of the individual 2280 M.2 NVMe slots. We also discover the SODIMM DDR5 memory slots, one of which is populated by a Samsung DDR5 memory module. Although the system doesn’t support ECC memory, it benefits from the native DDR5 support for on-die error correction. Nonetheless, many storage enthusiasts will likely be disappointed by the lack of ECC support in a flash server system.

As previously mentioned, the system includes a Wi-Fi 6 Intel wireless adapter connected to two internal antennas that encircle the system. It’s a tidy setup, and barring an upgrade to Wi-Fi 7 in the future, there’s little need for changes. It’s debatable how many users will utilize the 1.2Gbps connectivity offered by Wi-Fi 6E; though technically faster than traditional gigabit LAN, effective use requires close proximity. Despite this, it offers a form of failover for this system with a single physical ethernet connection.

The system also arrives with the UGreen NAS software pre-installed on a 2242 Phison E13 controller SSD, set in a Gen 3 x4 slot. Choosing to install the OS on a dedicated SSD, rather than through an eMMC or USB drive, will please some and annoy others. Typically, NAS brands use a bootloader on a small internal drive to install the OS on the main storage array, affecting the system’s performance based on the internal storage media used. Opting to install the OS directly onto an SSD ensures that system services and software run independently, not impacting the performance of the storage media, allowing for operation with new disks if necessary. However, this also means the OS drive lacks backup or redundancy, rendering the system inoperable should the drive fail, potentially damaging the storage media during intense operations. There are pros and cons, but overall, it seems preferable for the system software and services to reside on their dedicated SSD or partition.

Removing additional screws unveils the system’s core. It’s astonishing how much is packed into such a compact enclosure! The heart of the DXP480T features a custom micro-ITX board, housing an Intel i5 10-core processor (2p + 8e), integrated graphics, 20 PCIe lanes, and a maximum 55W TDP. Despite its compact SOC form, this 12th generation Intel i5 processor offers substantial power, benchmarking well against the N100 and Pentium 8505 models in other UGreen NAS models.

Testing this processor, especially in this early crowdfunding prototype, presents challenges. The DXP480T, like the rest of the UGreen NAS line-up, doesn’t officially support third-party OS installation without voiding the warranty. Consequently, we’re limited in our ability to benchmark using third-party OSs or reference previous benchmarks for similar architectures. The UGreen NAS’s operating system, still in beta, requires further optimization to fully showcase what the hardware can achieve.

This processor is well-equipped with sufficient PCIe lanes to manage the four M.2 NVMe SSDs, offering respectable speeds through SSH. The main concern with this processor selection is the lack of ECC memory support, crucial for high-speed flash systems to minimize bit errors during intensive operations.

Although SOC processors that support ECC are rare, especially from Intel, using one for this system and potentially for the DXP8800 Pro could significantly impact the price and development timeline. Nevertheless, this CPU is arguably the best choice for such a compact system in 2024, balancing power efficiency, heat management, and performance capabilities.

UGREEN DXP480T NASync NAS Tests

The Noise level of the system when in operation is very low and is genuinely only noticeable during busy periods when the twin base mini laptop style fans kick in. Here are the dB levels of the system when in idle/standby:

UGREEN DXP480T IDLE/STANDBY NOISE:

And here is the noise level of the system when the fans are in full active/use:

UGREEN DXP480T ACTIVE USE / FULL FAN NOISE:

The construction of the DXP480T flash NAS deserves high praise. Rather than modifying a mini PC case, UGreen designed a compact flash system from scratch, demonstrating considerable care and attention to component placement. The hardware is undoubtedly attractive, further emphasized by our deep dive into this and the DXP4800 Plus models. Yet, the performance and capabilities of the software remain to be seen.

Ugreen DXP480T NAS Review – Performance & Software

The performance of the UGREEN DXP480T is something of a mixed bag. Clearly, compromises have needed to balance between the hardware resources on offer here and to keep the system’s smaller scale. For example, the 2x Gen 4×4 slots are only possible thanks to the scaling back of the 2x Gen 3×2 slots. They COULD have scaled all the slots (with a decent enough PCIe switch/controller) to all be 3×2 via bifurcation, but I think I prefer the 2 higher-performing slots at least giving me the chance to hit 5-7GB/s. I do wonder what they mean for those who plan on spreading a RAID 5 on the 4 M.2 NVMes – as this effectively means you have 2 drives with more bandwidth and irregular write across the 4 disks potentially (though realistically, it will just end up capping at the speed of drives 3 and 4). The performance of the DXP480T Flash system can be broken down into 2 main areas. Internal Performance and External Performance.

The Storage manager of UGOS features it’s on benchmarking tools that can be used per drive. The initial performance when I was using an early version of the software was severely unoptimized, but regular updates for the UGOS beta has rolled out almost weekly and with each, there has definitely been improvements in the system responsiveness and the performance of the drives. At the most recent test of the software, the Gen 4×4 slots of the system (populated with Phison E18 4×4 M.2 NVMes from Seagate Firecude 530 and Addlink A95) were hitting 5,100-5,500MB/s (5.5GB/s) performance. This is still around 1000MB/s less than what these drives are capable of (factoring in the mobile SoC processor and 8GB RAM), but as the software and services are still in beta, this performance might continue to improve throughout development. Then I ran the same test on the PCIe Gen 3×2 slots on the DXP480T. These ports were populated by Teamgroup T-Force Gen 3×4 SSDs, which have a reported 3,100MB/s performance when used in a x4 slot. However, as slot 3 and 4 of the DXP480T are Gen 3×2, I wondered how this would shake out. I was pleased to see a speed of 1.5-1.8GB/S – exactly what I wanted to see!

Then I accessed the system via SSH and used putty to directly benchmark the SSDs over cl. There was definitely some internal caching taking place in the early tests, however, the performance was still averaging around 5.5-6GB/s, which was very pleasing.

However, in order to ascertain if the SSDs in slots 1 and 2 were sharing any controller/switch (maybe even a larger lane being separated into the other 2 slots) I actioned data transfer between SSD 1 and SSD 2. The speed unsurprisingly halved, but was still much, much between the 1-1.5GB/s I encountered when performing this test 2 weeks and 2 firmware updates ago! Now I was hitting 2.5-3GB/s. For internal bandwidth saturation internally on this scale, that is still pretty good.

Then I performed numerous Windows 10GbE transfer tests. The Windows transfer of 20GB of data hit a clean 1,000MB/s saturation when I was using synthetic testing, but traditional transfers on Read activity (to my Windows 10, Gen 4×4 SSD OS Client) peaked at 550MB/s, but the Write was a little under 500MB/s. This decreased fairly rapidly over sustained performance as very clear oversaturation took hold. Upon raising this with the brand in advance of this review for comment, UGREEN told me that SMB performance and transfers are still undergoing optimization. I hope this is the case!

This continued to be the performance mark when I ran an AJA benchmark.

Crystal disk was run twice (using 2 different file size scales, 64MB and 1GB) and once again Read largely saturated the connection, whilst Write was still only 50-65% saturating the available 10GbE bandwidth.

Then I ended on an ATTO Diskbenchmark test that was..frankly.. wild! It was a fairly consistent 700-800MB/s on average, but the perpetual and sustained performance of ATTO benchmarks to the system definitely revealed some of the areas where optimization is still needed and the system was quickly oversaturated (fans ramping up quickly, the memory use very high for the comparatively simple task).

There is definitely some good performance potential here in the DXP480T – as long as UGREEN continue to improve and optimize. This is a prototype review unit (i.e a review unit provided prior to crowdfunding) and certainly feels that way – but numerous software patches that arrived BEFORE the crowdfunding arrived that improved things granularly and I have no reason to  believe that this will not continue from now till when/if the system begins fulfilment at crowdfunding and eventual full retail. Watch the video below to see the tests in full (it skips ahead directly to the testing):

Click Below to SKIP AHEAD to the Performance Testing of the DXP480T NAS

At the time of writing, the UGREEN NAS software is still in beta, with the mobile application is live now. Reviewing the software included with the DXP480T —as a final product— feels somewhat premature. The NASsync software beta reveals many baseline functions and long-term plans, which you can watch in the video version of the UGREEN UGOS NAS Software Beta Review in the video below:

You can read the MASSIVE Software review (covering the Desktop and Mobile experience) HERE on the NASCompares Review Article.

Regarding Power Consumption Tests of the UGREEN DXP480T NAS

NOTE – Power consumption tests were performed on the DXP480T during an earlier software beta revision. However, 3 further software and system service updates have been issued since these power consumption tests were performed 3 weeks ago and UGREEN (and a fellow YouTube Reviewer) have stated that this has improved the power efficiency of the system. Therefore in the interests of fairness (as the performance testing was performed on this later software revision (v1.0.0.0334), I have withdrawn my power test result and will be retesting soon and presenting it here + in a later video, as time allows.

The TL;DR on the UGREEN NAS software

The software is on track to become a smooth and user-friendly experience, comparable to giants like Synology and QNAP, especially in terms of the web browser experience. Unlike opting for the complexity of TrueNAS or the streamlined, container-focused UI of UnRAID, the UGREEN NAS software is more akin to Synology DSM. The foundation is clearly laid out for expansion in terms of features and tools for the user’s disposal. However, there are notable absences of baseline applications such as container or virtual machine support, and a multi-tiered backup solution within the web GUI (though the UGREEN NAS mobile and desktop clients are in development, expected to preview in March). Basic services for file management, shares, user account control, and an app center—soon to be linked to a repository—are all user-friendly but present some inconsistencies, likely due to its beta status and ongoing development. The physical product may be closer to final development, but the software needs more time for optimization. SMB services were less consistent than desired, and settings changes sometimes didn’t save or recall correctly. This is common for beta software finding its footing, yet it’s important to note that the hardware feels more refined than the software at this stage, months before user delivery. In brief:

What I liked:

• Intuitive UI with services located logically and responsive controls.
• The mobile application for iOS and Android is one of the best I have ever used in NAS!
• Baseline services such as network interface management, user account control, firewall handling, and SSH interface control are all present.
• A clearly defined app center awaiting connection to an online repository.
• Helpful tips and guidance are available on most pages, aiding new users.
• Support for modern services like SMB3 multi-channel and domain services in the beta.
• Clear account and resource management accessible from the desktop, likely appealing to most users.
• The inclusion of a remote access relay service and UGREEN account creation from day one, simplifying remote access for new users with built-in firewall and domain tools.
• UPDATE 5/4/24 – The HDMI output is now full controllable via the mobile application and is intuitive
• UPDATE 5/4/24 – A Docker application has now been added with access to numerous repository options!
• UPDATE 5/4/24 – SSH is now disabled by default

What I disliked:

• Absence of two-factor authentication in the software.
• Lack of virtualization applications at this stage.
• Sporadic SMB performance.
• The Security Advisor tool is only suitable for Antivirus and Anti-Maleware protection, not to scan the system for security weaknesses and advisory actions
• The HDMI output cannot be used by the desktop/browser user to the same extent as the mobile application + cannot be used by container tools (Plex, Home Automation, etc)
• In-progress language integration, leading to occasional default displays in Chinese or error messages in Chinese despite English settings.

Improvements needed:

• Expansion of app integration and desktop client tools for easier system-client bridging.
• Introduction of a default application for device discovery on the local network, a basic service offered by many NAS brands.
• More information on UGREEN account and remote access security.

Acknowledging this is a beta, it’s fair to reserve full judgment until the software fully rolls out. As it stands, this beta is promising yet lacks some established NAS software fundamentals. Hopefully, we’ll see significant advancements as the release approaches.

Ugreen DXP480T NAS Review – Verdict and Conclusion

There is ALOT of like her in the UGREEN DXP480T Flash NAS! Right now there is little to no alternative to this product in the market. Flash/SSD NAS has been around for a long time and even M.2 NVMe NAS systems have been cropping up in one form or another for 2+ years. But desktop and home-accessible M.2 NVMe Flash NAS solutions? Barely any. Notable alternatives such as the storage-rich Asustor Flashstor 6 / 12 Pro or the performance-rich QNAP TBS-464 or TBS-h574TX have been launched in the last 12 months, but the DXP480T is more powerful than the former and less expensive than the latter. However UGREEN and it’s DXP/NASync series are still very, VERY new in the market (green?) and alongside their NAS software being still a good distance away from fully stable, the choice to launch this new series of devices on crowdfunding is still a little puzzling for 12-14 year established brand in the tech sector. The system is fantastically compact, powerful for the scale, very rich in hardware features and all of this rollout out on a price tag at both early backer Kickstarter and eventual retail RRP that is highly challenging to beat! But this is still a product that is not finished yet and therefore we need to keep that in mind! If this NAS was an unfinished game, it is not ‘Cyberpunk’ or No Man Sky’ levels of incomplete – but it is still a good 20-30% unfinished in terms of features and optimization. I will be certainly keeping an eye on UGREEN as they progress, and hopefully they will challenge the status quo of Synology and QNAP right now, but we will have to wait and see. Bottom line, the DXP480T is 100% the BEST M.2 NVMe NAS system for it’s scale in terms of hardware, it’s just the rest of the software development going through the usual beta testing that is holding it back from greatness. Recent softening by UGREEN with regard to users installing 3rd party operating systems (TrueNAS, UnRAID, Open Media Vault, Proxmox hypervisor, etc) with regard to hardware warranty has definitely resolved/calmed the apprehension by many users though, so the beta software hurdle might not even be an issue for you. The crowdfunding still at has 30 days left (at the time of writing) and 9,800 backers pledging over $4,00,000 of funding seems to indicate this! But as always, this is crowdfunding and not traditional retail, so use caution! The DXP480T is a solid and unique system and I hope to talk even more about this and UGREEN spin-offs in future!

PROS of the UGREEN DXP480T NAS

CONS of the UGREEN DXP480T NAS

Exceptional Hardware for the Price4 x M.2 NVMe Flash system at this scale+price is fantastic! Great CPU Power vs Efficiency in the i5-1235u 10GbE as standard is excellentWiFi 6E adds an extra and variable access method10/10 Build Quality Great Scalability Fantastic Mobile Application (even vs Synology and QNAP etc) Desktop/Browser GUI shows promise Established Brand entering the NAS Market Low Noise Very Appealing retail package+accessoriesThunderbolt 4 connectivity ensures FAST local backups The Operating System SSD does not occupy a storage bay (extra 2242 m.2 SSD included)

10GbE Performance was bit underwhelming Crowdfunding choice is confusing Software (still in Beta) is still far from ready 22/3/24 Only 1x Physical Network port means no wired failover Although 2 of the slots are 4×4 Speed, hardware lane limits mean 2 of the slots are 3×2

Click the Link Below to find out more about the UGREEN NASync NAS Series on the brand’s official Site:

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UGREEN NASync NAS Storage Software Early Beta Review

Many of you might have already heard about the NAS solution (the NASync DXP series) coming from UGREEN soon. Arriving initially on Kickstarter on the 26th March, this product will hopefully be rolling out to backers in mid-summer 2024, with it no doubt arriving at traditional retail after then. As good as the hardware all sounds on the DXP2800, DXP4800, DXP6800, DXP8800 and DXP480T), what about the software? UGREEN NAS devices arrive with the UGOS software (alongside some client toosl for PC, Mac, Android and iOS) and many users want to know if it is any good, what state the current beta is in, and ultimately how good is this inclusive software. So, today I am going through the UGREEN UGOS NAS software (at the time of writing, version 1.0.0.0483), discussing what I like, what I don’t and indications of where UGREEN seems to be headed with this Debian-based platform

UGREEN UGOS NAS Software (Beta) Review – The TL:DR

In a rush? let’s get to the point! Here is what I think of the UGREEN NAS software for desktop and NAS:

What I liked About the UGREEN UGOS Software Beta

What I did not like about the UGREEN UGOS NAS Software Beta

The Mobile Application is exceptionally good, for an ‘in development’ system The building blocks for future apps and services are there All the RAID, Caching, Maintenance and Sharing protocols are in place (BTRFS too) Storage Manager is intuitive and clear Very good help/assistance services Search functionality and File Management tools are smooth, responsive and user-friendly AI services in photo tools are good and diverse Quick Repair for on RAID drive blocks is nice extra The Manual Deduplication tool is also a nice extra touch System power, controls, schedules and operation management is all very user-friendly All the system options, UX and placement are exactly where they should be File Service controls, Firewall Controls and Network management controls are clear and fully featured (for the most part, MTU was fixed)

Lack of 2FA/OTP Authentication Inconsistencies in fonts and design at points Lack of WORM and Encryption at key points vs others in the market A rigid/fixed Photo Album is inflexible Multimedia applications are few and far between currently Currently no VM/Container tool 3rd Party OS support invalidates hardware warranty Further drive performance optimization is needed (getting better with each update, but still not ‘there’ yet) File transfer notifications not prominent enough Security Manager priorities are poor and do not factor in system insecurities (i.e anti-ransomware protocols) and instead prioritize virus’ and malware Backup and Sync Tools are still very early days and do not support Cloud services Desktop Client tool feels unfinished ATM

UGREEN UGOS NAS Software Beta Review – Mobile Application

Although I will get onto the PC/Mac desktop user experience in a while, I wanted to start this software review with the mobile application as 1) It will likely be the most frequently used means for new/novice users to interact with the UGREEN NAS, and 2) because it is arguably further along in terms of development and polish than the browser GUI. The mobile application is available for iOS and Android and is genuinely exceptionally well presented. The main application dashboard allows you to manage multiple UGREEN NAS devices on the LAN/Network, or remotely via the UGREEN account relay services. Upon logging in, you are presented with a single mobile dashboard to manage..well… everything. In my testing and evaluation, I only found 2-3 things that are not possible in the mobile app that were possible via the desktop. The UX is smooth, clear and was responsive the entire time. ALL of the testing )(and screenshots below) were conducted with the app connecting with the NAS remotely over 5G/4G SIM (cellular) mobile services and not network/WiFi.

Rather than providing multiple tailored apps for photos, videos, system management, etc, UGREEN have instead opted for a Swiss army knife ‘1 app’ approach. All applications running on the NASync system are accessible and usable via the app (with the exception of the management of the Sync and Backup target tools – more on that later). In most cases the apps run in a tailored GUI (eg the photo apps is more thumbnail-focused with native tools to hand via overlay buttons, whereas config controls are more ‘textual’ and rigid). This also extends to the ‘Control Panel’ of the system, which has practically all system controls to hand and is usable to the same degree at the desktop via a browser. Really impressed with the work that has gone into the design and UX here.

Pretty much all the system information is accessible (supporting copy/paste click tools too) and further live hardware information is readily available (something often undercut or inaccessible in many NAS mobile apps, in efforts to ‘keep it simple’).

Interestingly, the hardware power controls via the mobile app are also pretty extensive. I expected ‘Power On and Off’ and maybe a Wake On LAN option sure, but I was not expecting fan controls, LED controls, scheduled power scheduling customization, drive hibernation controls and system file service actions. These are rarely all available in NAS mobile apps (for fear of overcomplicating mobile tools). It’s ALOT to take in, but overall I think it’s a good thing. Novice users might disagree.

File management services (ie a File/Folder’ explorer) is also built into the app that gives FULL access and control of the files on the NAS. There the basic ‘copy, paste, cut’ options and ‘upload from phone’ options, but it also then expands towards uploading specific file types (unusual), shared folder creation on the fly, changing access rights and permission to existing shared storage areas – it’s a lot of control to include in the swiss army knife single app, when they could have likely got away with a basic file manage option included with the system manager tool. Colour me impressed.

This level of control and management also extends to the main storage manager (i.e Pools, Volumes, etc). You can action complete Storage Pool creation (i.e RAID building), Volume creation, SSD cache options, manage permissions and even action RAID rebuilding when needed. Really impressed with the presentation and depth of control in this mobile tool.

The task manager tool in the mobile GUI is handled like any other application, with its own design and layout, but (much like the desktop experience i will discuss later) lacks historical analytics on the system hardware – something I hope UGREEN resolve later. Media Server services can be managed via the app, as well as accessing and pushing of links/3D barcodes and files to the download manager for HTTP/BT downloads.

The Photos tool is quick slick and responsive but is perhaps still in needs of a little more optimization, as although the thumbnail generation was quick snappy, the layout always felt quite ‘squished’. That said, all the photography options and control of the AI categorization services were present here. The Map view (using scraped metadata from mobile photos) worked great and all facial recognition tags that were actioned on the NAS Desktop GUI were carried over smoothly. As were sharing links that were created, that could be managed and customized with ease too.

Mobile synchronization was 50% good news and 50% bad news. The good news was that photo backups from your phone are smooth and can be tailored quite well to your network/storage needs (even including some useful destination sorting options). However there was NOT an option to arrange scheduled or automatic backups of the REST of my phone storage – just the photos. That is a shame, as I cannot be the only user who would quite like to automatically backup my WHOLE phone storage periodically on a schedule (maybe 1AM whilst I sleep?). Unfortunately, you are currently forced to manually upload files and folders to the File manager application. Hopefully UGREEN will roll out a ‘whole phone storage’ backup option down the line in future updates.

On the whole, I am really impressed with the mobile application for managing your UGREEN NAS and it feels like this has been a priority for the brand in the software development for this soon-to-land-on-kickstarter NAS. Let’s move over to the desktop and go through the system management of your UGREEN NAS on your web browser.

UGREEN UGOS NAS Software Beta Review – Browser GUI Presentation

The UGREEN NAS OS is accessible via the web browser, either over the local area network or remotely via the use of UGREEN’s online services with the use of a free account. This is pretty much the same as other turnkey NAS brands, but we have yet to see how well it will handle multiple users using this service on mass. Neverthless, if you only plan on local network access, this will work fine. The web based GUI (at least, in version 1.0.0.0483 that I used) was very responsive and did not require any internet access.

As you might expect, the user account that you create during initialization can be customized once you login (the super user admin account is disabled by default). The range of customization to the account is a little limited in the beta. You can change your user avatar, change your password, view your activity, check your storage quota and connect it with a UGREEN account. There is a lack of 2-step authentication in the beta (2FA/OTP etc) which I was a little disappointed by, but aside from that, this is all what I would have expected.

Changing the browser GUI is fairly normal and the range of changes (wallpaper, languages, time etc) are present, but that’s about it. Again, all standard stuff that is good to see, but not going to blow you away.

clicking the grid of menu dots at the top right shows you the app control deck that shows the tools and services you have installed. These can also be dragged onto the actual GUI desktop much like you would find on your local OS desktop from Windows, Mac or Chrome. I will add thought that the font of the text does seem quite dated.

Ther is a support option on the desktop and App list that opens up into a dedicated support portal. I tested this with the internet services disconnected and can confirm that all of the ‘App Guide’ options are locally accessible (i.e offline accessible), whereas the Information center requires internet access to open up and get further support.

The search functionality of the App Guide also works fast and it has pretty much everything you would need to get the basics/fundamental assistance you might need on the first phase of owning the device.

Eg, the network settings option below gave a decent amount of advice and information for IPV4/IPV6 gateways. There was certainly something of a conflict in the fonts and presentation again, but this is a beta.

The ‘Contact us’ tab of the support section provided numerous tools for getting in touch with UGREEN. There was the usual contact number, online messaging/IM platform and support portals, but what really stood out was the online remote access support option that could allow UGREEN to access your system for maintenance or support. This is not unusual (lots of NAS brands do it), but I am glad to see it present here and controllable from the user end. When my system was updated between versions, I encounter an issue (related to my system not being on a whitelist of approved beta OS devices) and I used this system to allow UGREEN in. I was able to monitor the access comfortably. I would nevertheless feel better if I knew I could lock this behind a unique 1 use key everytime though.

The main GUI also has a search functionality built into the top bar that was responsive and allowed me to quick search for filesacross the system, as well as utilize the ‘Universal Search’ function to search deeper and use tailored filters.

The Universal search function broke down searches quite well and even provided further image and file information as I searched – something generally not included in search tools at the surface level on a NAS, due to the indexing of the metadata being something of a pain at this level (though widely accessible in a file manager). Overall, I was happy with the zippy responsiveness of the search functionality. It will be interesting to see how much offline AI search functionality could be added here down the line.

UGREEN UGOS NAS Software Beta Review – Storage Manager

The storage manager is very well presented and showed me all the information that I wanted/expected. A graphical display of the populated bays, drive temp, suggestions of further actions I could/should perform and the additional context options were intuitively on the left-hand side.

A nice extra touch that I liked was the fact you can add storage widgets to the primary storage manager page. This means you can add specific monitoring for your needs.

For the more analytically minded, there is a much more text-rich breakdown of the storage in the control panel:

You can break down the storage manager view to the individual disks (which will depend on the UGREEN system being used) and from here you can view drive health (SMART), run performance tests individually, run scheduled checksum, check temps and more.

In a previous version of the UGOS UGREEN NAS software, when I ran the performance test on the Gen 4×4 slots of the DXP4800 Plus, I got quite poor speeds (around 1.5GB/s, instead of the expected 5-6GB/s at the very least). So, I was looking forward to retesting.

I am pleased to confirm that in this newer OS version, the 4×4 slot for this Gen4 NVMe was able to hit a comfortable 5.1GB/s Read or 5.5GB/s Write. Still not the 6GB+ I would have liked to have seen, but I appreciate that they are still optimizing this. Also, I would like to see further clarification on the actual test (block/file size for the test, something a little more analytical). Additionally, despite me running 3-4 different SSD performance tests, the layout of the GUI only allows me to see the first one (with no means to display the results of the later tests). Still, at least there is improvement here.

Alongside drive health and performance tests, there is also an option to directly wipe an HDD or SSD inside the UGREEN NAS. However, there was no clarification on the method/scale of this wipe (eg is this a secure wipe, writing out each block, or a casual format that just deleted the index). It would be nice to know more about the depth of this Data Wiping.

The Storage Management tab showed more information on the individual pools an volumes. I had a RAID 5 and BASIC pool in one UGREEN NAS system and RAID 0 and RAID 1 in another one.

You can choose to use EXT4 or BRTRFS as the file system of choice for the volumes, though there was no support of Write Once, Read Many (WORM) – which in 2024, is a bit of a pain!

There IS however, support of RAID resync priority options and even a Quick Repair option (whereby the system will prioritize only the areas of a disk during a RAID rebuild that would have data, then zero’s out the rest in order to vastly speed up the RAID rebuild of partially full Storage pools).

Creating Storage Pools and volumes feels easy and intuitive. They have kept it simply, which is going to be great for movies (but experts might find it limiting). There is support of the usual RAID configurations of RAID 0, 1, 5, 6 10, but no flexible RAID system (like Synology Hybrid RAID – SHR or TRAID).

You can apply schedule drive health tests (not uncommon on NAS devices).

Additionally, there are options present to control the USB drive via the storage manager to prohibit access generally or completely.

Overall, the storage management is a little sparse BUT it is definitely ease to use, intuitive and provides the majority of base-level functionality a new NAS user is going to need. I am disappointed at the lack of more prosumer options such as WORM (though I will forgive the lack of a flexible RAID system like SHR, as that is not exactly common in the world of NAS anyway). UGREEN are clearly focusing on the fundamentals here (perhaps looking at Synology and DSM for…inspiration?). I hope to see further optimization and explanation around the performance benchmarking tools, but apart from that I am happy. Let’s discuss the object file/folder access in the Web Browser GUI and the quality of the UGREEN File Browser.

UGREEN UGOS NAS Software Beta Review – File Manager

Much like turnkey solutions currently in the market from Synology and QNAP (with DSM and QuTS respectively), the UGREEN NAS software includes a browser-based File Manager. This allows you to see and interact with data on your NAS in a much more native way, as well as take advantage of traditional copy, paste, archive, uncompress and deletion tools. The File Browser also integrates native ‘right click’ context options whilst in use in your web browser. Again, as mentioned earlier, non of this is ‘new’ to the industry, but it is still good that this new NAS software in the market is nailing the fundamentals.

Folders can be created in the file manager that can be standard breadcrumb, personal folders that are related to an individual user, or shared folders that can be used by network-connected client devices or applications. Control and access (i.e Read/Write Rules) can be set to individual users and groups. There was no option to apply any encryption or write once rules to these shared folders however.

The context menus of the file manager also allow users to share files/folders easily, with support of sharing with other UGREEN NAS users or via a unique link. Rules for it’s use (date of expiry, number of access sessions, password protection, etc) can be applied during their creation.

Additionally, files can be directly shared from the Universal Search tool (discussed earlier) with similar share rule controls in place.

The overall/global settings of the file manager are all fairly standard, but more interestingly there are also a few extra options in the management tab. These include controls for your user personal folder, a management portal for existing shared links, a private collection folder option (to add specific files as needed on the fly), recycle bin management (date of true deletion, where it is applicable etc) and more interestingly, a File deduplication option.

The File Deduplication option (unlike backend deduplication which works automatically and, in the case of ZFS, in line) allows you to manually select folder directories and action the system to scan for duplicate files (so, photos, music, docs, etc) and then it will allow you to action space-saving measures. This feature felt a little unfinished and poorly optimized, but does show promise and is definitely positive feature!

I can also confirm that playback of video files, via the File Manager was smooth. It definitely required compression/license support on your respective browser/os, but files played and there was options to downgrade video quality, minimize in the corner of the screen and navigate playback easily. I would still much, MUCH rather a native video playback application (as I assume 3rd party client devices such as Amazon Fire TV, Roku, PS5, etc are going to rely on 3rd party network players), but this is still a positive development. On the other side, no Plex Media Server application in this current version of the beta, and no container application to create a custom deployment. Hopefully, this will be resolved soon.

When it came to checking photo viewing i nthe file manager, I can confirm that it i s supported and a Picture Preview service is included. Later on we will discuss the standalone AI powered photo application.

Unfortunately, audio playback was not possible and any attempts to playback .MP3, .WMA or .WAV all resulted in just a download prompt and no playback i nthe browser. Not a big deal, but without an audio player tool in place, it does make checking/previewing audio data rather clunky.

Copy/Paste/Cut actions on files generate a File Copy task in the notifications panel at the top right of the screen. This is all good and was dynamic/animated, however there was no clear indication that this was taking place (eg the notification appearing upon actioning the copy/paste) and no indication in the file manager. Not a massive deal, but it left me wondering if the action was actually happening. I should not need to actively check the task center to know that my ‘write action’ is occuring.

The File Manager is a robust tool that, although not currently as feature-rich as the one found in QNAP QTS or Synology DSM, it gives you pretty much everything you are going to need for basic/day-to-day file management in the web browser. It definitely still needs tweaks and optimization, but it’s in a very good state currently and even has a few options like manual deduplication and ‘collection options that are being presented uniquely in their platform. Let’s discuss system management via the Control Panel.

UGREEN UGOS NAS Software Beta Review – Control Panel

The control panel is pretty much exactly as you might expect, pretty clear UI and although I would appreciate an ‘advanced’ tab (as compressing all the system controls into 12 icons seems quite strict), it is definitely not an intimidating presentation here. To go through ALL of the settings would effectively quadruple the length of this UGREEN UGOS Beta review, but I will cover elements that stood out for me (both good and bad).

I like that the system is arriving (even in this beta) with a completely customizable and user-friendly scheduled On/Off organizer. Those of you who want to ensure the system is only in operation during peak/necessary periods (for reasons of noise, power consumption or security) will appreciate how fleshed out this section is.

Likewise, the system software already has fan controls in place (I tested on both the DXP4800 PLUS and DXP480T, both responded immediately).

There was also an option to reset all your network connections to default (setting all static IPs, subnets, etc back to dynamic and default), as well as the option to factory reset the system. I think the wording of the later needs to be improved, as it is not hugely clear about the implications of this choice.

Finally, there was the support of LED controls. This is something I hoped for, as the LEDs of the 3.5″ SATA UGREEN models are exceptionally bright (white) and alongside the option to dim them, there was even a scheduled option that allows you to set a plan to lower them during specific periods of the hour (and day/weel). It’s a small option, but I do appreciate it!

Alongside the network management options (that we will cover more later on in the article) there is also established support for bonding/trunking of the ports. Again, not ‘new’, but a welcome addition to this launch beta software.

There are established management and controls for the remote access via the UGREENLink service (As well as creating a dynamic domain name for the system for remote access). I did not explore this during my time with the beta, as I want to hold off till closer to the established product for a more realistic expectations vs experience on this one!

When it comes to terminal/backend access, the option for Telnet was disabled, but the option for SSH was ‘enabled’. I have mixed feelings about this, as although I did use SSH and Putty to access the system to verify the PCI layout and some disk testing for the system reviews, I KNOW it would be much better to have this disabled by default. As this is a Beta software package, there is a good chance that this will be disabled in the full software release (only enabled here for troubleshooting, debugging and maintenance), but nonetheless, I would like to see this ‘off’ by default in the full release.

The system task manager was fairly standard, showing plenty of system service and process information. There was no option to ‘kill/Hibernate’ services (as you might find in your Windows Task Manager), but that is not unusual in NAS software, for fear of corrupting the system services.

The graphical system resource display of the task manager was very detailed, clear and intuitive. It covered pretty much EVERYTHING and was very responsive. My only real complaint here would be that there was no option to record the task manager analytical information. i.e going into it showed you the current system resource use from that moment, nothing from the past. Adding an option to allow the system to maintain a record (even as a check box option, as featured in Synology DSM) would allow much, MUCH better long-term analytical benefits for this 24×7 system.

Regarding software updates, the system has configurable options to allow the system OS updates to be actioned automatically or manually, with the system periodically pinging the UGREEN update server to check it’s status (which can be disabled). I will add that during my early time with the UGREEN DXP4800 PLUS and DXP480T, I had difficulty upgrading my software to the newer version for this beta review and it turned out to be related to my address/serial requiring adding to a white list. I am sure this is not going to be an issue when the software and hardware fully rolls out, but those reading this wondering why their beta software is not showing the same version as them might find this is the issue.

Also, the UGREEN NAS systems arrive with UPS support to allow automatic pinging in the event of a power cut/brown-out and the system safely power itself down safely straight away, or maintain operation for a given period. This is a small thing and relatively common in NAS circles, but nonetheless nice to see in their software out the gate!

As mentioned, I could probably go through everything in the control panel and make this article a few thousand words longer… but I won’t! There are user/group controls, time and language controls (the later of which seemed to still present Chinese text periodically, but this IS a beta) and lots of system information options. Overall, it’s a decent control panel and backend, but maybe adding a few tips/guidance in places and perhaps an Easy/Advanced tab in a ver.2 of the software down the line might be appealing. Let’s discuss system security maintenance.

UGREEN UGOS NAS Software Beta Review – Security

Now, let’s be a bit neutral here for a sec! We are talking about a BETA of the UGREEN NAS software, so I understand that this is an in development product and therefore the potential for vulnerabilities, fixed default credentials and loose ends are going to be high. However, I DO think we need to use this UGOS beta for a good indication of what UGREEN are layout the tracks down for (both good and bad!). The system arrives with a Security Manager tool that allows you to action ad-hoc/scheduled system scanning. This generates logs and also allows you to select actions for files deemed suspicious or compromised.

I will say though, that it wasn’t hugely clear on what exactly was being actioned in this tool. It might well be a question of an ‘in development’ GUI overlaying the tool, but I assumed that a security manager on the UGREEN NAS would work through a list of pre-defined security parameters (eg weak passwords, SSH left enabled, default ports, firewall usage, etc).

This Security Manager seemed to be prioritizing the search for Malware/Exploitative Files/Virus’ etc – which is actually comparatively rare as an attack vector in modern in NAS circles compared to RANSOMWARE attacks – which only require a path INTO the NAS to inject code and get the system to lock up the data, which is then used to blackmail users into exchanging bitcoin for the key. This security manager didn’t give me a vibe that it was addressing this. Still, it IS a beta and I will 100% welcome being corrected on this.

The majority of the File services (except SMB) were disabled by default (and SSH was enabled, but again this might be Beta related).

The system also arrives with Firewall management services (disabled by default, but easy to enable).

I would say though that these controls do need a little more explanation for beginners (I say this to most NAS brands really) as a lot of users will blanketly enable this service, or worse play with their port services, without understanding the significance of the action. This does need a little more tips/explanation I think (there is a single ‘?’ tip, and that’s it).

There is also a log center that keeps track of the activity on the system. It’s all clear, if a little basic and reports can be exported logs from this GUI.

Alternatively, there is a notification configuration in the Log center to ensure that events and alerts are delivered to important system users as needed. The configuration and filtering of this is a bit sparse, but the structure is there to work upwards from.

Network management is also present and alongside the usual traffic controls (i.e MB/s limits to specific physical connections and even user network quota in other sections) are present, there is also fairly standard network configuration options. These include the jumbo frames / MTU, adapting the IP to fixed/dynamic, bonding the connections (mentioned earlier) and prioritizing connections. There is no options for virtual networks and management here (understandably not a priority as the physical connections are only 2x tops and there is no container/VM manager to necessitate this kind of service), and although an earlier version of the beta provided spotty network and SMB services, this has now been resolved in this software version.

The system’s default ports (for both encrypted and non-encrypted non-certificate access) can be adjusted at anytime via the control panel, as well as the option to apply custom certificates when needed too. Standard stuff, but positive to see it here on the outset.

With regard to security, what we find here in the UGOS beta is a lot of the entry-level stuff and fundamental building blocks, but still not quite enough for me to think this beta software is as watertight as TrueNAS or Synology DSM (understandable, given the beta status and maturity). The structure is there, it just needed building on and hopefully, this is what we will see as the software develops towards delivery. The security Manager tool needs to be better displayed, a deeper focus on system integrity checks in these scans, integration of 2FA/OTP services, etc. Until I see these features getting added (alongside assurances that SSH will indeed be ‘off’ be default), I would not be too cosy making this beta software internet-connected. Let’s discuss the individual applications that are included with this Beta of UGREEN UGOS currently.

UGREEN UGOS NAS Software Beta Review – App Center

At the time of writing and in the current beta version, the Application center has approx 15 applications (5-6 of which I would consider base-line / default). I fully expect more to appear when the software is more polished and closer to launch, as well as hopefully support of popular 3rd party applications to be adapted to the UGOS ANS system (Plex, Emby, TailScale, etc), but right now it is a little sparse (understandable for a beta – I KNOW I keep saying that!).

There is also the option to manually install applications, but these still need to be installed in the UGOS format.

Updates to the individual applications can be actioned manually, or set to automatically apply when the system is aware of a patch/update. These do NOT require the system to reboot, but will require the application or service to restart. All perfectly normal in a NAS.

Individual applications are displayed in a familiar format (name, version, description, images, etc) but also have the option to ‘stop’ when needed or restart. Again, all is fairly par of the course for NAS systems in 2024. Additionally, when installing applications to choose which storage volume you want to application to run from. This is less of a concern currently, but if the previously promised/discussed VM/Container tools arrive in time for full OS launch, these will certainly benefit from living on a faster media volume!

The Application center is all pretty much what you would expect. It’s nailed down all the framework and structure, it’s responsive (though you cannot install multiple apps at once, currently it is 1 at a time – optimization needed no doubt) and I cannot really fault the GUI of it. It’s just a little empty right now and until a better arrangement of tools and services are included, I will hold off any further judgement.

UGREEN UGOS NAS Software Beta Review – Multimedia

How the system handles your multimedia is going to be pretty important to a lot of users. In the beta version I was provided with, there was only a small handful of 1st party media applications to use, something that will no doubt change as time goes on (in particular, the support of 3rd party applications, thanks to the Debian base of the operating system). The main media apps that were included in my version of the OS was the Photos application and a DLNA Media Server app.

The Photos application boasts the support of AI recognition (something that is available from several of the established NAS brands and their OS right now), as well as easy file sharing, private/public photography areas, smart filters and metadata scraping for custom album creation. The thumbnail generation was very prompt and I was left impressed by it.

Additionally, you can switch between the full-screen display mode and the folder view at the touch of a button, which is nice. But that brings me to the whole ‘folder limit thing’…

One thing I was less impressed about however, was the fact the photo application requires a fixed directory for it’s media library. So, you currently cannot point the application at any custom folder to crawl for your media, but instead, it needs to be in a specific user folder. This is similar to what you find in the Synology Photos application, and many users (myself included ) weren’t huge fans of it then either!

Now, one of the reasons for this MIGHT be because the Photos application has an impressive range of AI core services available (scene/object recognition, faces, pets, offensive, duplicate and locational data scraping) that I imagine requires a lot of pre-set locations to run at their most efficient/effective.

The facial recognition is a little basic at the moment, but DOES work. It crawled the 5 sample albums that I uploaded quickly and it was roughly as successful as other NAS brand’s efforts in this area.

Merging user’s faces was quick and easy, though I did not find it especially good at searching for group users based on their names (eg text searching for photos with those 2 users tagged via facial recognition), but using the smart filters on the main page, right side, worked fine.

Likewise, the system did a good job of scraping the geolocational data from the photos, and then displaying them in a map format. It was a little temperamental (always starting in China), but you would be surprised how many NAS brands get this map view wrong, or not even provide it at all.

Additionally, the OCR/AI Text crawling that occurred during the indexing periods was very good and any photo that had text was immediately pre-crawled for words that would be displayed when clicking the relevant icon in the preview window.

Not to give the AI/Software too much credit, as a lot of the information is kept in the metadata of the images. Nevertheless, it was good that the system was able to take advantage of this so quickly and factor it into some intelligent searches and categorization. That said, the ‘object recognition was virtually zero and I assume this is something still WiP – annoying, but ok.

The duplication removal tool was also integrated here into the photo applications, as well as the management of the file sharing that you might be actioning. The blurred photo removal tool was a little hit and miss, but then again these 5 albums were already pre-curated and therefore there was;t much smudge/blur photography for it to get its feet into.

Image sharing provided pretty much all the configuration and security precautions we say previously (password, validity period, download #s, etc). There weren’t any restrictions for HTTPS, or encrypted transfers though. There was also an option to restrict to registered NAS system users only.

As mentioned, the only other media application that I was able to see in the beta software I used was the DLNA media server application.

This was super basic and only provided an on/off switch, then the option to choose which directories could be accessible for multimedia sharing on the local area network:

1st party multimedia playback support is probably one of the weakest areas of the UGREEN NAS UGOS software in this beta and I sincerely hope it gets addressed closer to launch. Additionally, the option to conveniently install 3rd party multimedia applications via a verified app center section that includes Plex, Jellyfin, Emby etc would make things significantly better!

UGREEN UGOS NAS Software Beta Review – Backups and Synchronization

Much like the multimedia support of the UGREEN UGOS NAS services, the backup and synchronization tools afforded to the OS are still ‘in progress’ in this beta. There are a few services in place and clear indications of things to come, but its still not a complete backup package yet at this time of writing. The Sync and Backup tool allows backing up of data from 3rd party and UGREEN NAS servers to sync with your NAS over RSync.

This works in either direction of course, but the range of supported targets ends there. There isn’t currently a desktop client backup/sync tool in place (hopefully this is something that might well get integrated into the UGREEN PC Client in time) and supported Sync/Backup platforms still does not include cloud services (Google Drive, DropBox, etc).

There are a few ‘coming soon’ options greyed out and the option to manually select a connected USB drive via the ‘local folder’ option is available,

But it still feels like it needs more time in the oven. There general structure is in place, but the scope of what yo can do with it in the desktop browser GUI is still in its early beta stages clearly.

Backups and Sync jobs DO at least have versioning supported, which does mean that wether you are syncing a local folder or remote system, the roll back option is still available.

Indeed, the system configuration backup is also available, but only the system backend – not the whole system data as an image backup. This configuration backup can be sent to a local folder (inc connected USB) or to your UGREEN account.

 

The backup and synchronization tools definitely need more time in development and although I am really pleased to see them here, I do think they are a good way away from completion to a stable and satisfactory degree for your 3-2-1 backup routines right now.

UGREEN UGOS NAS Software Beta Review – Desktop Client Tool

At the time of writing this review, UGREEN rolled out a range of client tools for PC, Mac, iOS and Android. Although the Mobile application review and write up is still in progress (but TLDR, it is VERY polished in comparison to the desktop browser GUI), the desktop client tool was available and although it works, the scope of what you can do with it is a little limited. You can use it to scan your local area network for a UGREEN NAS, or enter remote UGREEN account login credentials and sign in.. and.. that’s about it!

The UGREEN NAS Desktop client then opens up a faux browser window (akin to a remote desktop) to view the GUI of the NAS. That is really it. It’s not much different from the browser and is not a big difference in resource consumption on your local system either. I was hoping to see ‘mapping network drive’ options, remote system setting configuration, local folder sync or even a terminal input. But no, just allowing a browserless access portal.

This written review of the UGREEN UGOS NAS software is still very much ‘in progress’ and I will be adding further details later on, as well as detailing the mobile application.

What I liked About the UGREEN UGOS Software Beta

What I did not like about the UGREEN UGOS NAS Software Beta

The Mobile Application is exceptionally good, for an ‘in development’ system The building blocks for future apps and services are there All the RAID, Caching, Maintenance and Sharing protocols are in place (BTRFS too) Storage Manager is intuitive and clear Very good help/assistance services Search functionality and File Management tools are smooth, responsive and user-friendly AI services in photo tools are good and diverse Quick Repair for on RAID drive blocks is nice extra The Manual Deduplication tool is also a nice extra touch System power, controls, schedules and operation management is all very user-friendly All the system options, UX and placement are exactly where they should be File Service controls, Firewall Controls and Network management controls are clear and fully featured (for the most part, MTU was fixed)

Lack of 2FA/OTP Authentication Inconsistencies in fonts and design at points Lack of WORM and Encryption at key points vs others in the market A rigid/fixed Photo Album is inflexible Multimedia applications are few and far between currently Currently no VM/Container tool 3rd Party OS support invalidates hardware warranty Further drive performance optimization is needed (getting better with each update, but still not ‘there’ yet) File transfer notifications not prominent enough Security Manager priorities are poor and do not factor in system insecurities (i.e anti-ransomware protocols) and instead prioritize virus’ and malware Backup and Sync Tools are still very early days and do not support Cloud services Desktop Client tool feels unfinished ATM

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Click the Link Below to find out more about the UGREEN NASync NAS Series on the brand’s official Site:

In the meantime, you can use the video below for the FULL software overview of the UGREEN NAS software:

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The UGREEN NAS Drives – Should You Back This Kickstarter?

The UGreen NAS series has recently been launched on Kickstarter, presenting an exciting opportunity for enthusiasts and potential users to engage with what the product promises. However, as with any product, especially those launched via crowdfunding platforms, it’s crucial to approach with a balanced perspective, recognizing both its strengths and potential limitations. In this context, the commentary highlights five appealing aspects of the UGreen NASync series and acknowledges five areas of concern or aspects that might be disappointing to some users. This nuanced approach is essential, especially when considering a product in its crowdfunding stage, distinct from a traditional retail purchase. Crowdfunding offers a unique set of risks and rewards, necessitating a careful approach from backers. For a comprehensive understanding, including detailed insights and analysis, it’s recommended to view the extensive one-hour review on YouTube and read the accompanying article for in-depth coverage of the UGreen NASync DXP4800 PLUS.

Important Links The UGREEN NASync Kickstarter Page – HERE UGREEN NASync DXP4800 PLUS NAS Review (Video) – HERE  (Written Review)– HERE UGREEN NASync DXP4800 PLUS NAS Review (Should You Buy Video, Shorter) – HERE UGREEN UGOS NAS Software Review – (Video) HERE – (Written Review) HERE

Reasons I LIKE the UGREEN NAS Drives

First, let’s discuss the really positive and impressive things about the UGREEN NASync series of devices.

The UGREEN NAS Have GREAT Hardware

You really can’t find fault, especially given the price, with the variety of hardware across the six versions of the UGreen NASync series. From an efficient and affordable N100 processor to a robust Pentium and a 10-core i5, the hardware range is impressive. Additionally, these systems come with 2.5G and 10G network connectivity, and some even offer Thunderbolt connectivity.

It’s the finer details that stand out: 8GB of DDR5 memory across the board, SD card slots in several models, and a compact Gen 4 SSD flash model featuring Wi-Fi 6E. The hardware spectrum UGreen offers in their debut series is truly remarkable.

UGREEN NAS Are Arriving With Good Design and Quality Build

The early prototypes of the DXP 4800 Plus and DXP480T showcase impressive build quality and construction. UGreen is evidently investing significantly in this new branch of their tech portfolio, a fact that is palpable in the devices’ build. With unique branding and a robust, predominantly metal construction, these systems feel sturdy. All internal components, including the motherboard and chip arrangement, are UGreen branded, featuring a custom UGreen kernel for the motherboard BIOS. This attention to detail ensures the system feels far from cheap, marking a strong entry into the NAS world with a product that seems exceptionally established.

The UGREEN Mobile Application is very, VERY Good!

You may have heard various opinions about the UGreen UGOS NAS software, which is currently in beta, coinciding with the launch of its crowdfunding campaign on Kickstarter. While actual product fulfillment might not occur until later in summer 2024, it’s worth delving into the mobile application aspect of their software. UGreen has prioritized the development of their mobile application, making it a comprehensive NAS management tool that stands out in terms of usability. Unlike many NAS software solutions that struggle to adapt desktop functionalities into a mobile format, resulting in a compromised user experience, the UGreen NAS Sync mobile app for Android and iOS is exceptionally well-crafted. It offers extensive control over system features without overwhelming users with complexity. This approach marks a significant departure from merely offering a web portal API in a less reliable mobile app form. UGreen’s investment in developing a potent and user-friendly mobile tool showcases their commitment to enhancing user experience, positioning it highly even when compared to industry leaders like Synology.

UGREEN is an Established Brand, NOT an Unknown or Startup

Unlike many startup and crowdfunded network-attached storage (NAS) solutions I’ve discussed on this channel (check out my history of NAS Kickstarter and Indiegogo articles), UGreen is an established brand in the tech sector. Having been around for nearly 14 years and already known for peripherals, this marks their first foray into network-attached storage. It’s important to recognize that UGreen brings existing brand recognition, a well-developed supply chain, support network, and production experience accustomed to worldwide distribution. A major challenge for many crowdfunded products, not just NAS, is that even great ideas can falter due to production and distribution issues. Having an established brand behind a product can often mitigate these risks, providing a level of assurance seldom seen with traditional indie startups.

The UGREEN NAS Range Are Very Affordable

I’ve already mentioned this, but it’s worth reiterating the exceptionally competitive price point across all six devices in the UGreen NASync portfolio. This pricing strategy is noteworthy both for early crowdfunding backers and for the retail recommended price (RRP) once these devices hit traditional retail channels. The brand’s own website even offers a staggering 40% discount, suggesting these products might be positioned as loss leaders to make a significant impact in the NAS market or that their profit margins are remarkably high. This pricing strategy makes the UGreen NASync series hard to overlook compared to other solutions. While not the cheapest, the pricing is balanced enough to cover production and distribution costs without deterring potential buyers who might consider more established market alternatives.

Specification	DXP2800	DXP4800	DXP4800 Plus	DXP6800 Pro	DXP8800 Plus	DXP480T Plus
Kickstarter Page	HERE	HERE	HERE	HERE	HERE	HERE
Kickstarter Launch	$239.99	$359.99	$419.99	$599.99	$899.99	$479.99
MSRP	$399	$559	$699	$999	$1499	$779
Operating System	UGOS Pro	UGOS Pro	UGOS Pro	UGOS Pro	UGOS Pro	UGOS Pro
CPU Model	N100	N100	8505	1235u	1235u	1235u
CPU Brand	Intel	Intel	Intel	Intel	Intel	Intel
CPU Architecture	X86 12th Gen N Series	X86 12th Gen N Series	X86 12th Gen Intel Pentium Gold	X86 12th Gen Intel Core i5	X86 12th Gen Intel Core i5	X86 12th Gen Intel Core i5
Cores/Threads	4/4	4/4	5/6	10/12	10/12	10/12
Memory (RAM)	8GB DDR5	8GB DDR5	8GB DDR5	8GB DDR5	8GB DDR5	8GB DDR5
ODECC Support	Supported	Supported	Supported	Supported	Supported	Supported
Expandable RAM (max)	16GB	16GB	64GB	64GB	64GB	64GB
Flash Memory (System Disk)	eMMC 32GB	eMMC 32GB	SSD 128GB	SSD 128GB	SSD 128GB	SSD 128GB
SATA Drive Bays	2	4	4	6	8	0
M.2 SSD Drive Slots	2	2	2	2	2	4

Things About the UGREEN NAS Drives That I DO NOT Like

While the five positive aspects of the UGreen NAS product are commendable, it’s essential to approach with a balanced view. In the spirit of thorough evaluation, attention must be turned to aspects of the UGreen NAS product that may not meet expectations or could be considered drawbacks. This critical examination helps ensure a well-rounded perspective before making an informed decision about the product.

The UGREEN NAS are ONLY Available in Germany and the United States

Why on earth is this product only being initially provided in Germany and the United States? I can appreciate that it takes a lot of work to provide a product globally at launch, and even the biggest brands in the tech world may, from time to time, stagger their release schedule and geographical release strategy – resulting in different regions getting their products earlier or later than others. However, UGreen already has an established product availability in numerous other regions. Additionally, this is a crowdfunded product, and one could argue that they want to get as many bums on seats as possible! Limiting the scope of availability for this product at launch to just these two regions has definitely annoyed a lot of users in the UK, France, Australia, Canada… the list goes on and on! Additionally, remember that 40% discount I mentioned earlier for the early crowdfunding backers? Imagine hearing good things about a product and finding out you can get it at a comparatively low price compared to established solutions in the market, but then find out that you are living in one of the regions that isn’t supported and when you eventually can get hold of the product, chances are you are getting it much closer to the RRP! How annoying is that! With Germany just a hop, skip, and a jump away from many other neighbouring countries in Europe, this is a bitter pill to swallow!

3rd Party NAS OS Support is COMPLICATED

The installation of third-party operating systems on the UGreen NAS is a complex topic. Recently, a NASCompares Q&A highlighted users’ concerns about the warranty when installing systems like TrueNAS or UnRAID. UGreen initially stated that installing a third-party OS would void the 2-year warranty, frustrating many. However, discussions at UGreen may lead to a policy allowing third-party OS installations under certain conditions without voiding the warranty. Yet, this has not been finalized. Additionally, installing a third-party OS is challenging due to the custom UGreen BIOS, and attempts to install alternative operating systems have faced significant hurdles, including system reboots, suggesting potential hardware or software safeguards against such modifications. This uncertainty and technical complexity have left many users concerned about the feasibility and warranty implications of using third-party operating systems on UGreen’s NAS systems.

26/03/24 – Update on the use of 3rd Party OS’ on UGREEN NAS with hardware, with regard to warranty*: “The Ugreen team confirms that whatever is promised in their warranty policy will not change, which only covers the hardware. They also mention that there is a risk of damage if you install a third-party OS, including data loss and compatibility issues, etc.” – Ugreen Representative, 26/3/24

NOTE – If you want to hear more about how it went installing a 3rd party OS on the UGREEN NASync DXP4800 PLUS NAS, Watch the video HERE, or in the embedded video below (it’s been set to the correct section):

The UGOS UGREEN NAS Software is Still in BETA and Not Finished

I’ve already mentioned this, but it’s worth reiterating. Currently, the UGreen NAS software isn’t ‘finished’. During my one-month review period, UGreen pushed numerous software updates that improved performance and stability. Yet, key software features are missing, such as two-factor authentication, encrypted volumes support, WORM support, container or virtualization apps, and Plex or Emby applications. While the software is still in beta and not officially launching for many months, allowing room for improvements, it’s somewhat frustrating, especially when the mobile app appears polished in contrast to the desktop experience’s inconsistencies.

10GbE Performance was not as great – Subject to Change Later in Development (I Hope)

This is something that will hopefully be addressed as the product undergoes further development through crowdfunding, but it needs highlighting. The prototype I received offered moderate performance over external 10GBE, and while internal performance of the M.2 NVMe drives improved with updates, optimal performance was achieved using SSH rather than native file transmission. Tweaks to enhance network connectivity, like adjusting the jumbo frame/MTU, are unavailable in the current software beta, contributing to an inconsistent experience.

UGREEN-DXP4800-PLUS-1-NVMe-SSD-10GbE-AJA-PERFORMANCE

Additionally, power consumption was about 15 to 20% higher than anticipated, a significant figure considering the system’s robust specifications and storage media.

Not Clear WHY UGREEN Opted for Crowdfunding via Kickstarter

This is probably the biggest problem that users have with UGreen and its NAS system being launched the way it is – why on earth is an established brand launching on crowdfunding? Kickstarter is predominantly targeted towards indie startup companies and those that are trying to launch a new product into a market to gauge interest and find an audience. There is an argument that UGreen, an Eastern company who have yet to formally release a network-attached storage solution, could definitely see the benefit in utilizing both the tools and the relative financial safety afforded to crowdfunding to gauge the interest of a product at launch and ensure financial efficiency. However, to use crowdfunding, but also launch six different SKUs, for a brand that’s been in the tech world for more than a decade is super weird! I get it, most of their prior technological experience has been more in accessories and adapters, so there is an argument that they don’t want to risk too much on a new venture. But I personally would have recommended that they launch just two SKUs via traditional retail purchasing, then launch the rest of the series as a phase 2, if interest in the initial two products is good enough. The 4-bay desktop DXP4800 Plus and DXP480T would have made great options as the market is still crying out for solid 4-bay NAS systems and 2023/2024 has already seen several prominent NVMe flash NAS systems arriving for home and prosumer use – the demand is already clearly there!

Conclusion – Should You Buy/Back the UGREEN NAS?

BOTTOM LINE – The UGREEN NASYnc DXP4800 Plus does not feel ‘finished’ yet and still needs more time in the over, but UGREEN have been very clear with me that this product is not intended for release and fulfilment till summer 2024 and improvements, optimization and product completion is still in progress. Judging the UGREEN NAS systems, when what we have is a pre-release and pre-crowdfunding sample, was always going to be tough. The DXP4800 PLUS is a very well put-together NAS solution, arriving with a fantastic launching price point (arguably even at its RRP for the hardware on offer). UGREEN has clearly made efforts here to carve out their own style, adding their own aesthetic to the traditional 4-bay server box design that plagues NAS boxes at this scale. Equally, although they are not the first brand to consider Kickstarter/Crowdfunding for launching a new product in the NAS/personal-cloud sector, this is easily one of the most confident entries I have seen yet. The fact that this system arrives on the market primarily as a crowdfunded solution (though almost certainly, if successful, will roll out at traditional retail) is definitely going to give users some pause for thought. Equally, the UGREEN NAS software, still in beta at the time of writing, although very responsive and nailing down the basics, still feels like it needs more work to compete with the bigger boys at Synology and QNAP. Hardware architecture, scalability, and performance are all pretty impressive, though the performance of the Gen 4×4 M.2 NVMe slots didn’t seem to hit the numbers I was expecting. Perhaps a question of PCIe bottlenecking internally, or a need for further tweaking and optimization as the system continues development. Bottom line, with expected software updates to roll out closer to launch and fulfillment, such as an expanded App center and mobile client, the UGREEN DXP4800 Plus is definitely a device worth keeping an eye on in the growing Turnkey and semi-DIY NAS market. As an alternative to public cloud services, this is a no-brainer and worth the entry price point. As an alternative to established Turnkey NAS Solutions, we will hold off judgment till it is publicly released.

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Need Advice on Data Storage from an Expert?

Finally, for free advice about your setup, just leave a message in the comments below here at NASCompares.com and we will get back to you. Need Help? Where possible (and where appropriate) please provide as much information about your requirements, as then I can arrange the best answer and solution to your needs. Do not worry about your e-mail address being required, it will NOT be used in a mailing list and will NOT be used in any way other than to respond to your enquiry. [contact-form-7] TRY CHAT Terms and Conditions   Alternatively, why not ask me on the ASK NASCompares forum, by clicking the button below. This is a community hub that serves as a place that I can answer your question, chew the fat, share new release information and even get corrections posted. I will always get around to answering ALL queries, but as a one-man operation, I cannot promise speed! So by sharing your query in the ASK NASCompares section below, you can get a better range of solutions and suggestions, alongside my own.

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UGREEN NASync DXP4800 PLUS Review (Pre-Release)

With many newcomers stepping into the network-attached storage arena, aiming to compete with established giants like Synology and QNAP, UGREEN’s entry is one of the most confident I’ve seen to date. UGREEN, a brand that has existed for quite some time in the computer accessories arena, seems to have a head start over other brands trying to enter the private consumer cloud and entry-level business market. The NASync series, also known as the DXP series, features an unusually large number of SKUs at launch, offering seven different configurations of storage capacity, internal hardware, and external connectivity. In a somewhat unconventional move, the brand has opted to use the crowdfunding site Kickstarter to launch its new product range. Although crowdfunding for NAS solutions was once rare, by 2024, several mid to high-profile crowdfunded NAS solutions have emerged with varying degrees of success. Predominantly East Asian-based brands often utilize Kickstarter to introduce their products to a Western audience, and UGREEN is doubling down on this strategy. Today, we’re examining the DXP4800 Plus, a 4-bay prosumer solution aiming to change expectations for server value. It boasts high-demand features like a powerful Intel CPU, DDR5 memory, Gen SSD storage, 10GbE, and flexible OS usage. There’s a lot to like here, but is this brand’s first foray into NAS storage worth your investment? And should Synology and QNAP be concerned?

Important – The UGREEN DXP4800 Plus NAS is still in the early stages of crowdfunding. The unit provided for review by UGREEN might not represent the finished product if/when crowdfunding is concluded and eventual fulfillment begins. UGREEN is an already long-established and trusted brand, but nevertheless, it is important to keep in mind that this is still a product that is initially being made available via crowdfunding and therefore an element of additional care is always advised, compared with a comparable product purchased via traditional retail outlets.

UGREEN DXP4800 PLUS NASync Review – Quick Conclusion

BOTTOM LINE – The UGREEN NASYnc DXP4800 Plus does not feel ‘finished’ yet and still needs more time in the over, but UGREEN have been very clear with me that this product is not intended for release and fulfilment till summer 2024 and improvements, optimization and product completion is still in progress. Judging the UGREEN NAS systems, when what we have is a pre-release and pre-crowdfunding sample, was always going to be tough. The DXP4800 PLUS is a very well put-together NAS solution, arriving with a fantastic launching price point (arguably even at its RRP for the hardware on offer). UGREEN has clearly made efforts here to carve out their own style, adding their own aesthetic to the traditional 4-bay server box design that plagues NAS boxes at this scale. Equally, although they are not the first brand to consider Kickstarter/Crowdfunding for launching a new product in the NAS/personal-cloud sector, this is easily one of the most confident entries I have seen yet. The fact that this system arrives on the market primarily as a crowdfunded solution (though almost certainly, if successful, will roll out at traditional retail) is definitely going to give users some pause for thought. Equally, the UGREEN NAS software, still in beta at the time of writing, although very responsive and nailing down the basics, still feels like it needs more work to compete with the bigger boys at Synology and QNAP. Hardware architecture, scalability, and performance are all pretty impressive, though the performance of the Gen 4×4 M.2 NVMe slots didn’t seem to hit the numbers I was expecting. Perhaps a question of PCIe bottlenecking internally, or a need for further tweaking and optimization as the system continues development. Bottom line, with expected software updates to roll out closer to launch and fulfillment, such as an expanded App center and mobile client, the UGREEN DXP4800 Plus is definitely a device worth keeping an eye on in the growing Turnkey and semi-DIY NAS market. As an alternative to public cloud services, this is a no-brainer and worth the entry price point. As an alternative to established Turnkey NAS Solutions, we will hold off judgment till it is publicly released.

UGREEN DXP4800 PLUS NASync Review – Presentation

You really do have to hand it to UGREEN. The presentation of the DXP4800 Plus is genuinely top-tier. This brand’s experience in computer accessories has clearly influenced the presentation of their NAS system, opting for glossy retail packaging that boldly showcases the system’s capabilities over a standard dull brown box.

Inside the shiny box is a well-organized shipping container, with the system secured by rigid foam and an accessory kit containing everything needed to get started. As previously mentioned, retail packaging and device protection during transit are often overlooked by brands, risking damage. Despite being largely unpopulated, except for an internal 2242 SSD for the OS, minimizing the risk of damage, the extra effort on protection is appreciated.

The DXP4800 Plus includes nearly everything needed for setup, aside from hard drives. Given the early stage of the system’s crowdfunding campaign, additional storage options may later become available. The included kit, while basic, ensures users new to hosting their own servers have everything required.

It’s the attention to detail that impresses – from M.2 NVMe heat pads of notable quality and thickness for thermal dissipation, to the included Cat 7 network cables with high-quality gold/copper ends, differentiating them from standard cables.

Even the instruction manual, a rarity as most NAS brands now direct users online, stands out with its glossy presentation and offers more than basic setup guidance.

However, the choice of an external power supply (PSU) was unexpected, given UGREEN’s reputation for high-quality power adapters and cables. While not a deal-breaker, it’s curious to see a non-branded external PSU used, especially when the DXP480t model reviewed elsewhere came with a branded UGREEN PSU. This inconsistency in their approach to PSUs is puzzling.

Overall, the presentation of the DXP4800 Plus from UGREEN, a newcomer to the NAS market intending to launch via Kickstarter, is exceptionally well done. Despite some accessory quality inconsistencies, the overall package is commendable for a pre-release sample. Now, let’s proceed to discuss the system’s design.

UGREEN DXP4800 PLUS NASync Review – Design

At first glance, the DXP 4800 Plus appears to be a fairly standard four-disk NAS enclosure, and you might be forgiven for thinking it’s just reiterating the typical case design prevalent among numerous companies. However, there’s more to its design and efficiency than meets the eye. For starters, the external enclosure is entirely metal, enhancing heat dissipation directly from the base panel housing the M.2 modules. Additionally, UGREEN has infused the design with their unique stylistic choices, evident in the presentation of individual bays and the arrangement and accessibility of various ports and connections.

The inclusion of small design flourishes, like the rear removable mesh metallic fan panel that magnetically attaches to the casing, is particularly appreciated. While such a feature is familiar to prosumer PC cases, it’s surprisingly rare in NAS designs – puzzling, given NAS systems’ continuous operation and higher likelihood of accumulating dust and debris. Despite being a relatively minor detail, this fan cover’s presence in UGREEN’s first product impresses me.

Handling individual storage bays, however, presents a mixed reaction. The bold numeric design distinguishes it aesthetically from other NAS brands that often opt for bland, nondescript bays. The tool-less, click-and-load trays that forego the need for a screwdriver for drive installation and the inclusion of individual locking mechanisms (with keys) are commendable features.

Yet, these trays feel somewhat flimsy compared to the more robust trays found in desktop solutions from Synology and QNAP. While they secure the hard drives and align with the internal enclosure runners, the internal locking mechanism doesn’t inspire confidence in its security. The trays’ perceived cheap production quality slightly detracts from the overall positive aesthetic. Despite this, the system supports the latest 22TB hard drives, which means daily interaction with these trays will be minimal.

The main storage area features a pre-constructed PCB with four integrated SATA and power connectors. The system documentation indicates that SAS drives are unsupported, a non-issue for this system’s scale and price point.

Upon removing the base’s metallic panel, the two M.2 NVMe SSD bays and upgradable DDR5 SODIMM ports are revealed. Space constraints make heat sink installation challenging, but UGREEN has anticipated this with the inclusion of thick heat pads in the accessory kit, facilitating heat dissipation through the external casing.

UGREEN’s entry into 24/7 service storage with the DXP 4800 Plus is noteworthy, especially for a brand new to this sector. Their effort to differentiate through design and functionality is largely successful, although the storage trays’ quality could be improved. Overall, the system’s design is a strong point, and I look forward to discussing ports and connectivity next.

UGREEN DXP4800 PLUS NASync Review – Ports and Connections

One of the earliest things to notice about the connectivity on offer on the DXP 4800 Plus NAS is that this system brings back support for SD cards. This may seem almost insane to the average photo and video editor, but SD card readers on NAS devices have been largely absent for almost a decade, despite enormous protestations from photo and video editors for years. Therefore, it’s kind of impressive that UGREEN has opted to provide an SD card slot and a front-mounted USB Type-C connection on the DXP4800 Plus when practically every other brand in the NAS industry does not. It’s going to be a tremendously convenient feature for those wanting to ingest media directly into the system via numerous storage methods and camera systems, making it that much more convenient than many others in the market.

Carrying on the subject of convenience, it’s also worth highlighting that the system not only has a front-mounted USB like the majority of other NAS systems but also arrives with USB Type-C connectivity on the front. This is a surprisingly rare feature in most modern desktop NAS devices, even in 2024.

Flipping the device around, we see that the system has even more USB ports that can be utilized by the system in a host-client relationship. That means that the UGREEN NAS system will act as the host device for connected storage drives and supported peripherals. Unfortunately, this does mean that you cannot directly connect to this device using those USB ports, and the USB 2.0 connections are pretty much exclusively designed for connecting printers and office peripherals, uninterruptible power supplies, or keyboard/mouse in KVM setups alongside the visual output.

The visual output of this system is a 4K 60 frames per second HDMI 2.0 connection. The software for the UGREEN NAS system is still in beta, and currently, the HDMI output is limited to command line access. Currently, there is no graphical user interface afforded to the HDMI output, such as you would find on a QNAP or Asustor NAS system, but as this is a relatively niche feature for many, I’m not going to give them too much of a hard time over this.

Across the rest of the UGREEN NAS range, there is a multitude of different connection profiles and options. In the case of the DXP 4800 Plus, the system arrives with a single 10 gigabit ethernet connection and a single 2.5 gigabit Ethernet connection. Although there is a lack of Thunderbolt connectivity afforded to the more expensive Intel i5 options, the inclusion of these two copper network connections means that not only is there support for failover, but there is also support for link aggregation and port trunking. Given that the system already supports SMB Multi-channel, which can be enabled in the control panel of the UGREEN software, it means in Windows environments, there’s potential for 1.25 GB per second network transmission.The saturation of both of these ports is going to be pretty easy for a four-hard-drive and two NVMe system, and the system does support direct connection from a PC or Mac client directly into the UGREEN system if preferred. However, there is no option for upgrading the system via PCIe cards.

Overall, in terms of ports and connectivity, I’m really happy with everything I found on the DXP 4800 Plus, and although it lacks a bit of scalability in terms of improving upon the network connectivity down the line, what you have at this price point is a fantastic base level of network connectivity, combined with a decent degree of functionality and modern storage expandability to boot. However, all of that connectivity isn’t a great deal if you don’t have much to work with inside, so let’s talk about the internal hardware architecture of the UGREEN NAS.

UGREEN DXP4800 PLUS NASync Review – Internal Hardware

As mentioned earlier, it’s surprisingly confident of UGREEN to launch so many different NAS devices simultaneously for their first foray into network-attached storage. Not only have they provided several different storage scales and architectures, but they are also supporting three different internal hardware CPUs in terms of CPU. The scale in terms of price and capabilities of each system varies, but they include the Intel N100, Intel Pentium Gold, and Intel 12th Generation i5. The DXP4800 Plus arrived with an Intel Pentium G processor that is a five-core, six-thread architecture (one power core, four efficiency cores).

Though not the first to utilize this CPU in domestic and prosumer NAS, nevertheless, this processor is remarkably underused. Generally, when most brands opt to play it safe with the N100/N300 or immediately scale up towards the i5. It’s surprising because the Pentium Gold processor does a surprisingly good job of balancing a reasonable price point versus a decent degree of hardware resources at your disposal. This is a 20 lane Gen 4 processor that still manages to be more power-efficient than the i5 in bigger models.

Arriving with integrated graphics, supporting up to 64 gigabytes of memory (arriving with 8GB of DDR5 SODIMM and two slots), there is a lot to like here. It is especially surprising when you realize that the brand already provides closely priced N100 and i5 models either side of this device in UGREEN’s NAS portfolio. This processor performs exceedingly well with Plex Media Server and, thanks to those 20 lanes, also means there’s a decent spread of available hardware architecture across the whole device.

The layout of the internal architecture is still yet to be confirmed at the time of writing this review, but digging a little into the backend via SSH revealed that each of the M.2 NVMe slots on the base of this system are Gen 4 x 4. However, how this all separates out on the system chipset and whether these are being delivered into PCIe switches to spread the architecture out for the rest of the system storage, double network connectivity, and dedicating lanes to all those available connections, is definitely an area that leaves pause for thought.

Returning to that base panel, we find that the system arrives with an 8GB DDR5 SODIMM memory module and the capacity to add an additional module when needed. 8GB for this system is pretty decent, but do keep in mind that this system does not support ECC memory. Indeed, none of the UGREEN systems support ECC memory, and although they make a point of highlighting the on-die checks associated with DDR5, most experienced storage enthusiasts tend to prefer traditional ECC memory support. Nevertheless, 8GB is a good amount of memory to start with, and it’s great to know that you are not locked in with presoldered and fixed memory on the board, which is a move often used by more economical brands to save some money and dedicate lanes more efficiently. There see to be two network controllers, one 10GbE controller located under a heatsink:

Which I had difficulty identifying, but I suspect is a Marvell AQtion Aquantia AQC113/AQC114/AQC114CS/AQC115Cs, comprising (from official pages) a high-performance,Scalable mGig, Ethernet MAC+PHY Controllers designed to support the following network rates: 10GBASE-T/5GBASET/ 2.5GBASE-T/1000BASET/100BASE-TX/10BASE-Te. When equipped with a PCI Express Gen 4 x4, this family of Scalable mGig Ethernet MAC+PHY Controllers easily handle the 10 GbE line-rate performance. The AQC113, AQC114, AQC114CS, AQC115C device family combines a mGig Ethernet MAC Controller with a full-reach, low-power, highperformance, multi-gigabit, single-port Gen 4 Ethernet Alaska PHY transceiver into a single, monolithic device that is designed using the latest 14nm, multi-gate, FinFET process technology.

And an additional 2.5GbE Controller (the Intel S2363L51 SRKTU, instead of the usual Intel i226-V 2.5GbE we have observed in a number of Topton/CWWK boards of late) that very little information is available for online:

The USB controller/manager appears to be an ASM1543, (from the ASmedia pages) a one Four to two differential channels mux switch with integrated Type-C Configuration Channel Logic Circuitry, using for USB3.1 type-C mux and CC detection application. The signal performance of mux switch is up to 10Gbps SuperSpeedPlus USB bus with low insertion loss and return loss, and it also supports USB plug orientation, configurable as DFP role or UFP role through the setting of strapping pins, and implementing the strapping for the setting/detection of Type-C current mode, following USB3.1 Revision 1.0 and USB Type-C Connector and Cable Revision 1.3 standard specification.

Next, we find a Richtek RT3624BE, (from the manf pages) a synchronous buck controller which supports 2 output rails and can fully meet Intel IMVP9.1 requirements. The RT3624BE adopts G-NAVPTM (Green Native AVP) which is Richtek’s proprietary topology derived from finite DC gain of EA amplifier with current mode control, making it easy to set the droop to meet all Intel CPU requirements of AVP (Adaptive Voltage Positioning). Based on the G-NAVPTM topology, the RT3624BE features a new generation of quick response mechanism (Adaptive Quick Response, AQR) to optimize AVP performance during load transient and reduce output capacitors. The RT3624BE integrates a high accuracy ADC for platform and function settings, such as ICCMAX, switching frequency, over-current threshold or AQR trigger level.=

In terms of the SATA storage management, I found a ASMedia ASM116 SATA host controller(AHCI). Which is upstream PCIe Gen3 x2 and downstream four SATA Gen3 ports. It’s a low latency, low cost and low power AHCI controller. With four SATA ports and cascaded port multipliers, ASM1164 can enable users to build up various high speed IO systems, including server, high capacity system storage or surveillance platforms.

Finally, we find the two M.2 NVMe slots. Each of these slots supports a 2280 length SSD, which, at launch, can be utilized as a storage pool. As the software, and indeed the system as a whole, is still in early development, features such as caching or even tiered caching appear to be absent at this time. Initially, I was really pleased and impressed that the DXP4800 Plus box arrived with twin NVMe four lanes architecture on each individual slot.

This means that this four-hard-drive system also comes with two super-fast 8000 megabytes per second bandwidth SSD upgrade slots – which is tremendously rare and hugely appealing.

Additionally, digging a bit more into the backend of the system via SSH showed that there had been no downgrade on this speed either! Typically, for reasons of lane allocation, consumption, or heat generation in a system, M.2 slots will often be internally downgraded to a lower performance speed (as is often the case with the likes of Synology and QNAP). There was no sign of this here, and this was a genuine breath of fresh air to see such a high speed and high bandwidth connection afforded to these SSD slots.

Earlier in March when I was testing the (late alpha, early Beta) version of the NAS software, system and services, the performance numbers I got were not hugely encouraging internally. However, there have been numerous improvements on the system software and I am pleased to confirm that the M.2 NVMe slots were indeed 4×4 bandwidth and that some brief 1GB transfer/creation testing showed some early 7GB/s benchmarks on the Gen 4×4 SSD I has inside the system. Now we cannot rule out the impact of caching internally and these tests are NOT reflective of everyday (i.e non synthetic) use, but it was definitely an encouraging sign.

However, when I tried to repeatedly move 1GB of data between each of the NM,2 NVMe, the performance would drop down to 2.4Gb/s, which further suggested some lane sharing and a possible bottleneck by a controller perhaps. Again, this is a beta software/system and UGREEN repeated that this system is still undergoing optimization.

External performance over 10GbE was also an area that I really, REALLY hope this is sees significant optimization. I was hitting a bottleneck of around 500-600MB/s on upload and download (on a 10Gbe / 1,000MB/s connection). The performance numbers below were over 10GbE (with the MTU set at 1500 – As the software is currently not allowing me to scale it to 9000 MTU/Jumbo frames) and for 4x HDDs in a RAID 5, I would be happy with 600MB/s realistically. however…

When I was hitting the SAME numbers when I was accessing a Gen 4×4 M.2 NVMe over 10GbE, I would FULLY expect this to be 999MB/s up and down! Instead, the 10GbE connection, using AJA, on a Seagate Firecuda 530 SSD, was still hitting that bottleneck.

Switching to a Windows transfer test, moving 5GB of data to the m.2 NVMe SSD, over 10GbE saw similar results. My test PC in this case was running on a Gen4x4 SSD, so there was no meaningful storage bottleneck on my PC, and the connection was established via a clear 10GbE connection (via a managed Netgear switch) and using a Sonnet Solo 10G adapter over Thunderbolt.

Further testing confirmed performance dips when transferring data between SSDs, indicating a shared pathway. Despite this being a pre-release sample, and acknowledging potential future optimizations, the observed SSD performance, though still faster than many market alternatives, fell comparatively short of expectations given the hardware capabilities (though still higher than the majority of M.2 SSD performance offered by other brands providing HDD SATA + M.2 solutions right now).

The UGREEN NAS’s software, still in beta, promises further insights into the brand’s direction with their NAS solution and its accompanying software and services, warranting a closer examination as development progresses.

UGREEN DXP4800 PLUS NASync Review – Software

At the time of writing, the UGREEN NAS software is still in beta, with the mobile application is live now. Reviewing the software included with the DXP4800 Plus—as a final product—feels somewhat premature. The NASsync software beta reveals many baseline functions and long-term plans, detailed in the video below in our initial overview and first impressions of the UGREEN NAS software:

You can read the MASSIVE Software review (covering the Desktop and Mobile experience) HERE on the NASCompares Review Article.

Alternatively, you can watch the video version of the UGREEN UGOS NAS Software Beta Review in the video below:

The TL;DR on the UGREEN NAS software (UPDATED)

it’s on track to become a smooth and user-friendly experience, comparable to giants like Synology and QNAP, especially in terms of the web browser experience. Unlike opting for the complexity of TrueNAS or the streamlined, container-focused UI of UnRAID, the UGREEN NAS software is more akin to Synology DSM. The foundation is clearly laid out for expansion in terms of features and tools for the user’s disposal. However, there are notable absences of baseline applications such as container or virtual machine support, and a multi-tiered backup solution within the web GUI (though the UGREEN NAS mobile and desktop clients are in development, expected to preview in March). Basic services for file management, shares, user account control, and an app center—soon to be linked to a repository—are all user-friendly but present some inconsistencies, likely due to its beta status and ongoing development. The physical product may be closer to final development, but the software needs more time for optimization. SMB services were less consistent than desired, and settings changes sometimes didn’t save or recall correctly. This is common for beta software finding its footing, yet it’s important to note that the hardware feels more refined than the software at this stage, months before user delivery. In brief:

What I liked:

• Intuitive UI with services located logically and responsive controls.
• The mobile application for iOS and Android is one of the best I have ever used in NAS!
• Baseline services such as network interface management, user account control, firewall handling, and SSH interface control are all present.
• A clearly defined app center awaiting connection to an online repository.
• Helpful tips and guidance are available on most pages, aiding new users.
• Support for modern services like SMB3 multi-channel and domain services in the beta.
• Clear account and resource management accessible from the desktop, likely appealing to most users.
• The inclusion of a remote access relay service and UGREEN account creation from day one, simplifying remote access for new users with built-in firewall and domain tools.
• UPDATE 5/4/24 – The HDMI output is now full controllable via the mobile application and is intiuative
• UPDATE 5/4/24 – A Docker application has now been added with access to numerous repository options!
• UPDATE 5/4/24 – SSH is now disabled by default

What I disliked:

• Absence of two-factor authentication in the software.
• Lack of virtualization applications at this stage.
• Sporadic SMB performance.
• The Security Advisor tool is only suitable for Antivirus and Anti-Maleware protection, not to scan the system for security weaknesses and advisory actions
• The HDMI output cannot be used by the desktop/browser user to the same extent as the mobile application + cannot be used by container tools (Plex, Home Automation, etc)
• In-progress language integration, leading to occasional default displays in Chinese or error messages in Chinese despite English settings.

Improvements needed:

• Expansion of app integration and desktop client tools for easier system-client bridging.
• Introduction of a default application for device discovery on the local network, a basic service offered by many NAS brands.
• More information on UGREEN account and remote access security.

Acknowledging this is a beta, it’s fair to reserve full judgment until the software fully rolls out. As it stands, this beta is promising yet lacks some established NAS software fundamentals. Hopefully, we’ll see significant advancements as the release approaches.

UGREEN DXP4800 Plus NAS Storage Review – Verdict and Conclusion

BOTTOM LINE – The UGREEN NASYnc DXP4800 Plus does not feel ‘finished’ yet and still needs more time in the over, but UGREEN have been very clear with me that this product is not intended for release and fulfilment till summer 2024 and improvements, optimization and product completion is still in progress. Evaluating the UGreen NAS systems, particularly the DXP4800 PLUS, presents a unique set of challenges, given its status as both a pre-release and a pre-crowdfunding sample. This NAS solution stands out not just for its robust construction but also for its exceptional entry price, which seems quite competitive even against its Retail Price Point for the array of hardware it brings to the table. UGreen’s initiative to infuse their extensive experience in computer accessories into a NAS product has resulted in a distinctive aesthetic that sets it apart from the conventional 4-bay server box designs that dominate the market. Their decision to launch through Kickstarter, while not entirely novel in the NAS or personal-cloud arena, signifies one of the most assertive and bold market entries observed to date. The strategy of arriving on the market primarily through crowdfunding will undoubtedly prompt potential users to carefully consider their investment. However, it’s worth noting the significant potential this approach offers for bringing innovative products directly to those who would most benefit from them. The current state of the UGreen NAS software, still in its beta phase, showcases a solid foundation with much promise, despite needing further refinement to stand toe-to-toe with industry giants like Synology and QNAP. The hardware’s scalability and overall performance metrics are commendable, though there’s an observed need for further optimization, particularly concerning the Gen 4×4 M.2 NVMe slots, which didn’t quite meet expected performance benchmarks. This could potentially be attributed to internal PCIe bottlenecking or other factors that may be addressed as the system progresses through its development phase. With the hope of significant software updates and enhancements, such as an expanded App center and a more integrated mobile client, the UGreen DXP4800 Plus is positioned as a noteworthy contender in the burgeoning turnkey and semi-DIY NAS market. Its compelling value proposition as an alternative to mainstream public cloud services, coupled with its attractive pricing, renders it a formidable option for those seeking robust data storage solutions. Yet, in consideration of its potential as an alternative to more established turnkey NAS solutions, a final verdict is reserved until the product’s full public release. The expectation is that, with continued development and user feedback, the UGreen DXP4800 Plus will not only refine its offerings but also significantly influence user expectations and standards within the NAS market.

PROS of the UGREEN DXP4800 PLUS NAS

CONS of the UGREEN DXP4800 PLUS NAS

Exceptional Hardware for the Price 4 HDDs + 2x Gen 4×4 M.2 in 1 box under $400 Good Balanced CPU choice in the Pentium Gold 8505 10GbE and 2.5GbE as standard An SD Card Slot (wielrd rare!) 10/10 Build Quality Great Scalability Fantastic Mobile Application (even vs Synology and QNAP etc) Desktop/Browser GUI shows promise Established Brand entering the NAS Market Not too noisy (comparatively) Very Appealing retail package+accessories

10GbE Performance was underwhelming Crowdfunding choice is confusing Software (still in Beta) is still far from ready 22/3/24 non-UGREEN PSU is unexpected

Click the Link Below to find out more about the UGREEN NASync NAS Series on the brand’s official Site:

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Your Questions for UGREEN about their New NAS Solution

IMPORTANT March 22 Update – The UGREEN DXP4800 PLUS NAS Review is NOW LIVE, watch it HERE, read it HERE and learn about the Software HERE and HERE

With UGREEN still in the process of launching their Kickstarter campaign for a new NAS Storage Solution (the DXP NASync series) to market, many users (myself included) have a lot of questions about the product. Let’s face it, we are not talking about a standard ‘over the counter’ purchase where – this is CROWDFUNDING! Therefore, users need to take extra care and caution before considering putting down money (remember, crowdfunding is not the same as eRetail!). Alot of users want to know just what the UGREEN DXP NAS Storage solution can do, what it can’t do, UGREEN’s plans for the future and…at a very basic level… is the UGREEN NAS actually a ‘thing’! People have been burnt by crowdfunding before, plus UGREEN has no previous recognized experience in the world of NAS, They are definitely SIGNIFICANTLY more established in the tech market (12 years) than many other crowdfunded NAS/Private Cloud solutions that have popped up in the last 1-2 years to challenge the likes of Synology and QNAP, but this is their first NAS. Heck, it’s actually 4-5 different NAS’ arriving at launch – that’s a big, big undertaking! So, l asked you guys to fire me over as many questions as possible to ask the brand directly, and you did not disappoint! I have taken the many, MANY questions that were submitted and condensed them into the 20 questions below. With the crowdfunding launch for their product arriving towards the end of the month. many of the questions below represent users’ reservations and dealbreakers before they are prepared to engage with the brand, the solution and the launch! So, let’s go through the brand’s responses to your Questions.

UGREEN NAS Brand Q&A – The TL;DR

IMPORTANT – The Ugreen Q&A Video goes into ALOT more detail in the responses to each question, so if you want MORE detail, then do watch it HERE and use the chapters on the bottom of the video

I GET IT! You are in a rush! So, here is the short version, the skinny, the cliff notes! I asked 20 questions in total (slightly more in the zoom recording coming to YouTube), and here is the summary of their answers in bullet points:

• Kickstarter Launch: UGREEN chose Kickstarter to engage with consumers early, gather feedback before official launch, and because other well-known brands have also launched products via crowdfunding.
• Connectivity: The NAS device supports Thunderbolt connection for host use only, with plans to expand its capabilities. WiFi 6E support on the DXP480T Flash system allows connections both to and from the system, as well as to a router.
• Third-Party OS Installation: Installing third-party operating systems, like UnRAID or TrueNAS, is not officially supported and voids the warranty. *Update on the use of 3rd Party OS’ on UGREEN NAS with hardware, with regard to warranty*: “The Ugreen team confirms that whatever is promised in their warranty policy will not change, which only covers the hardware. They also mention that there is a risk of damage if you install a third-party OS, including data loss and compatibility issues, etc.” – Ugreen Representative, 26/3/24
• Availability: Initially, the product is available only in Germany, with plans to expand to more regions based on demand.
• Security: UGREEN is focusing on financial-grade security standards, working on EN303645 and TruestE certification, and plans to enhance security features continuously.
• Additional Options and Hardware Information: A PledgeBox option will be added during the campaign for adding HDDs and SSDs. Detailed PCIe lane layouts will be available in the product manuals.
• Remote Access: The UGREEN Link service allows remote access to the NAS via a custom domain name after account registration.
• Power Consumption: Details on power consumption will be included in the product manual, with specifics available upon request.
• Kickstarter Campaign Delay: The campaign was delayed to incorporate user feedback on the app for a better user experience.
• UGREEN OS Features: Support for automatic on/off schedules, SSD caching, full phone storage backup, online data scrubbing/checksumming with BTRFS, and basic to complex RAID configurations.
• Native Applications and Functions: The NAS will feature a smart assistant for AI-based smart recognition and classification, virtualization, Docker support, and NFS protocol support, but lacks iSCSI support.
• Future Developments: Some features, like full phone backup and virtualization/Docker support, are still under development.

So, some GOOD news, some BAD news and some ‘TBC’ news. Let’s dig more into the actual Q&A itself and go through those questions, one by one.

The Q&A with UGREEN – Answering Your Questions about their NAS Solution

Below is the written response provided to me by the HQ (handled by Diana An, a Marketing Specialist in conjunction with their product management teams) of UGREEN after submitting my questions, collected from user comments (HERE and HERE) between March 4th and 10th 2024. There is also a Zoom session with UGREEN that will be live soon/now that goes into much greater detail and analysis of these questions and answers, conducted with Hernan Lopez, a U.S.-based UGREEN representative. Questions were provided in advance to UGREEN 48 hours in advance of the Zoom session (timezone dependent) in order to allow UGREEN time to sufficiently source adequate answers. The questions and answers below are provided unedited and unchallenged, but further investigation was conducted in the Zoom recording that is/will be available on the NASCompares Youtube Channel HERE. I should also add that UGREEN has provided me with a DXP4800 PLUS and a DXP480T NAS unit for testing and evaluation, which I will be publishing videos and articles on later this month (hopefully, prior to the launch of the campaign) in order to evaluate these pre-release units and assess the quality of the hardware, software and viability of the solution.

Additionally, I would like to thank the many channel viewers and subscribers for providing the questions for this Q&A. There were around 100+ in total, so I was forced to consolidate them (merging similar/identical questions together, or answering less debated/unanswered questions in those comments of the initial posts (again, see HERE and HERE). Questions below have been credited to numerous YouTube members (denoted by the @ prefix, with my own name there too), but in many cases, the questions were asked by many, many users (eg why Kickstarter?), so I have attributed to just the first 2-3 users). Here is the Q&A:

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Why Kickstarter?

• Why Is UGREEN bringing this NAS solution to Kickstarter/Crowdfunding? UGREEN is an established brand, so why use Crowdfunding for this new product line?

@grege9862 , @InspectorGadget2014

Firstly, The UGREEN NASync is our new product line and we can have pre-connection and pre-communication with the consumers and get their feedback in advance before we bring it on Kickstarter. Secondly, many well-known brands also launched their new product line on kickstarter/Crowdfunding.

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• How is the Thunderbolt connection handled, is it host-only use, or can you connect to it over Thunderbolt (point to point) with a Mac or Windows system?

@michaelpaolini , @ajrfilm9951

Currently, Thunderbolt connection for our device is host only, and can be used for external storage. But some features like Thunderbolt Networking are in our development plan.

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• Same question as above, but for the WiFi 6E support on the DXP480T Flash system – Does this allow connections both TOO the system from a user AND connections for the NAS to a Router?

@DIGIBITE (Eddie!)

The wifi on our 480T device supports both functions above.

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• Is installing 3rd Party OS’, such as UnRAID and TrueNAS, possible and will UGREEN still support the user’s hardware 2-year warranty if they do so?

(@LacayoDe , @herbentroost427, @ghostbaleada , @misku_ , @ttuschak

UPDATE 26/03/24 The position of UGREEN on the use of 3rd Party OS Use on their NAS hardware (with regard to hardware warranty) has changed since this Q&A.: “The Ugreen team confirms that whatever is promised in their warranty policy will not change, which only covers the hardware. They also mention that there is a risk of damage if you install a third-party OS, including data loss and compatibility issues, etc.” – Ugreen Representative, 26/3/24

Unfortunately, modifying the built-in system is not officially supported. It’s not suggested to do so. If users insist on doing it, they will lose the warranty permanently.

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• Why is the Product currently only available to buyers in Germany and the United States, and not the rest of Europe, Australia, and more? Will this change?

@TheFric , @rogerwagner8498 , @ghostbaleada , @misku_ , @herbentroost427 , @ajrfilm9951

Our products are still in their infancy, and when expectations are good, we will gradually expand markets in more regions.

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• What provisions and plans do UGREEN have in place for their systems with regard to security? i.e what is “Financial Grade Security”, will they be publishing security advisories, pen testing, etc?

@michaelpaolini

We will be referring to Professional-grade security standards and continuously optimizing and improving the system’s security features. Currently we are also working on the certification of EN303645 and TruestE.

NOTE from Robbie – This question was expanded upon in the YouTube Q&A, and I recommend watching HERE for a fuller response to this question

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• Will UGREEN be adding a PledgeBox option during their campaign to allow users to add HDDs and SSDs?

@famoussasjohn

Yes, we will add the PledgeBox option during the campaign.

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• Can you provide a breakdown of the PCIe lane layout of each system?

@Latino3650 , @GroundDwellerStudioS

We will have hardware product manuals that will contain device information. The product manual is currently in the editing process. Which model of product do you want to know about? We can send it to you separately first.

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• How will remote access to the UGREEN NAS be conducted via UGREEN services?

@michaelpaolini

To use the UGREEN Link service, you need to register a UGREEN Link account first, then log in to the control panel of the NAS device and set a custom domain name. After applying the settings, you will be assigned the corresponding domain name for remote access.

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• Can you provide further clarification on the power consumption of your devices, even as a level benchmark of a fully populated device during active/passive activity?

@Butyouveheardofme3486 , iVuehl

This information will be described in the product manual, similar to the PCIe issue. If you would like to know about a specific model, we can send it to you separately.

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• Why was the launch of your Kickstarter campaign delayed?

@nascompares

During the public beta period, we collected some user experience optimization suggestions for the App. And we hope to deliver a version with a better experience to everyone, so we delayed the launch for half a month.

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• Does the UGREEN os allow automatic on/off schedule

@overclocked9033

Yes, UGREEN OS supports this schedule and you can customise it in the control panel.

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• Is SSD Cache Supported?

@Fan_de_Parcs

Yes

Yes, you can use a SSD either for cache or storage usage. However, you can’t use the same drive for both caching and storage purposes.

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• Will the mobile software support full phone storage backup?

@Fan_de_Parcs

Yes, this backup function is in our plan and still under development.

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• Does their native OS use a filesystem that can do online data scrubbing / checksumming to detect errors? e.g. BTRFS or ZoL

@Dreamslacker

UGREEN OS supports BTRFS in terms of data scrubbing / checksumming.

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• Will RAID expansion be possible (i.e adding more drives to an existing RAID Pool)

Not possible yet.

(NOTE FROM Me/ Robbie – In a recent software update, I found that a new option is in place for expansions, but it is still WiP. It seems to only reflect INSIDE the system and not a physically connected external expansion however, i.e needs empty bays. See Below)

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• Will you be providing/supporting a flexible RAID system (comparable to Synology Hybrid RAID or Terramaster TRAID)?

@doppelherz

Basic,JBOD,Raid0,Raid1,Raid5,Raid6,Raid10 are supported.

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• On their Kickstarter page is mention of an AI integrated smart assistant, we are curious to know what that means?

@thomasm964

AI Smart Recognition & Classification(without Internet connection), search Pictures by Text. Search for photos of pets, fruits, vehicles or more simply by entering search keywords. Use smart recognition to create photo albums that intelligently identify and classify faces, places, animals, and more. AI service are going to operate in-system and without internet connectivity. If an app or service is installed on the system that requires internet connectivity, this will be made clear in the app release notes and controllable on the system GUI

---

• Will there be virtualization and docker support out of the box?

@cyberlando

Yes, virtualization and docker will support out of the box. However, this is still early stage of our beta and these 2 functions are still under development.

---

• What is the support/status of NFS Support or iSCSI Target/LUNs?

@dozix88

UGREEN NAS supports the NFS protocol, including NFSv3, NFSv4, NFSv4.1, while iSCSI is not supported.

---

How much will the UGreen NASync Series Cost and When Will It Launch?

The UGreen NASync series is poised to make a notable entrance into the NAS market with a range of devices that cater to different storage and performance needs. With the Kickstarter launch prices set attractively at $239.99 for the entry-level DXP2800 and scaling up to $899.99 for the high-end DXP8800 Plus, UGreen is competitively positioning its products. The mid-range DXP4800 and DXP4800 Plus are tagged at $359.99 and $419.99 respectively, while the specialized NVMe-focused DXP480T Plus is introduced at $479.99. Post-crowdfunding, the retail prices, also known as the Manufacturer’s Suggested Retail Price (MSRP), are expected to be significantly higher—almost doubling for some models, like the DXP2800 with an MSRP of $399 and the DXP8800 Plus which will retail for $1499. This pricing strategy not only provides an incentive for early backers but also underscores the value proposition of getting in early on the Kickstarter campaign. Nevertheless, THIS IS CROWDFUNDING and therefore not the same as buying from your usual retail outlet, be aware. UGreen is tapping into the growing buzz of middle-ground solutions between turnkey options from Synology/QNAP and BYO/DiY options that retire time and knowledge to build. If you are on the fence, there isn’t a tremendous rush, as crowdfunding officially begins on March 26th (see link below). We will be keeping an eye on this one as the weeks go on!

Click the Link Below to find out more about the UGREEN NASync NAS Series on the brand’s official Site:

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Need Advice on Data Storage from an Expert?

Finally, for free advice about your setup, just leave a message in the comments below here at NASCompares.com and we will get back to you. Need Help? Where possible (and where appropriate) please provide as much information about your requirements, as then I can arrange the best answer and solution to your needs. Do not worry about your e-mail address being required, it will NOT be used in a mailing list and will NOT be used in any way other than to respond to your enquiry. [contact-form-7] TRY CHAT Terms and Conditions   Alternatively, why not ask me on the ASK NASCompares forum, by clicking the button below. This is a community hub that serves as a place that I can answer your question, chew the fat, share new release information and even get corrections posted. I will always get around to answering ALL queries, but as a one-man operation, I cannot promise speed! So by sharing your query in the ASK NASCompares section below, you can get a better range of solutions and suggestions, alongside my own.

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The UGreen NASync Series is Coming to Kickstarter – Should You Back It?

IMPORTANT March 22 Update – The UGREEN DXP4800 PLUS NAS Review is NOW LIVE, watch it HERE, read it HERE and learn about the Software HERE and HERE

(Original Article)

Arriving on Kickstarter very soon, the UGreen NASync series of devices is an incredibly bold move by the relatively small Chinese computer accessories brand. Arriving with some genuinely industry-challenging hardware, six different configurations, and a multitude of high-bandwidth external connections spread across them, and even rocking out a competitively priced desktop flash system, it sounds like the DXP series of devices is really aiming for the sun here! Today, I want to go through each of these systems that UGreen is promising, discuss the logic, perhaps, behind the choice of crowdfunding to fund the product, and try to help you decide whether this series of devices, coming hopefully later in 2024, deserves your data!

The UGreen NASync DXP Range Hardware Specifications

Ugreen is rolling out this new series of NAS devices across six different hardware revisions, which is quite unusual for a product being launched on crowdfunding but is understandable for an established brand. Clearly, Ugreen wants to present a very strong and confident front in this new arm of their hardware business (a great example of this would be looking at the brand Sabrent, who for a long time were chiefly associated with docking stations and storage cases but now have a comparatively huge presence in the field of SSDs and even memory). Each of the solutions that Ugreen is promoting here can be broken into the standard, plus, and pro series, with each device improving in storage capabilities, network capabilities, and internal hardware. Alongside the five hard drive-focused devices, there is also a dedicated desktop NVMe flash model, which benefits from the heightened internal and external hardware attributes of its larger siblings. That said, each of the tower starter models also features additional M.2 NVMe slots that have varying levels of bandwidth and speed allocation due to the choice between the three CPUs available: the N100, the Pentium Gold, or the Lakefield model and the mobile SoC i5 model. Let’s compare the specifications of each below:

Specification	DXP2800	DXP4800	DXP4800 Plus	DXP6800 Pro	DXP8800 Plus	DXP480T Plus
Kickstarter Launch	$239.99	$359.99	$419.99	$599.99	$899.99	$479.99
MSRP	$399	$559	$699	$999	$1499	$779
Operating System	UGOS Pro	UGOS Pro	UGOS Pro	UGOS Pro	UGOS Pro	UGOS Pro
CPU Model	N100	N100	8505	1235u	1235u	1235u
CPU Brand	Intel	Intel	Intel	Intel	Intel	Intel
CPU Architecture	X86 12th Gen N Series	X86 12th Gen N Series	X86 12th Gen Intel Pentium Gold	X86 12th Gen Intel Core i5	X86 12th Gen Intel Core i5	X86 12th Gen Intel Core i5
Cores/Threads	4/4	4/4	5/6	10/12	10/12	10/12
Memory (RAM)	8GB DDR5	8GB DDR5	8GB DDR5	8GB DDR5	8GB DDR5	8GB DDR5
ODECC Support	Supported	Supported	Supported	Supported	Supported	Supported
Expandable RAM (max)	16GB	16GB	64GB	64GB	64GB	64GB
Flash Memory (System Disk)	eMMC 32GB	eMMC 32GB	SSD 128GB	SSD 128GB	SSD 128GB	SSD 128GB
SATA Drive Bays	2	4	4	6	8	0
M.2 SSD Drive Slots	2	2	2	2	2	4

The UGreen NASync series presents a choice of CPUs across its range, tailored to different performance needs and price points. The entry-level Intel N100, featured in the DXP2800, is a mobile processor launched in January 2023, offering 4 cores and 4 threads with a boost frequency of up to 3.4 GHz. Its low 6W TDP suggests a design aimed at energy efficiency, with a production process size of 10 nm, denoting a relatively modern chip design. Here’s a comparison table for the Intel® Pentium® Gold Processor 8505, Intel® Core i5-1235U Processor, and Intel® Processor N100:

Specification	Intel® Pentium® Gold Processor 8505	Intel® Core i5-1235U Processor	Intel® Processor N100
Product Collection	Intel® Pentium® Gold Processor Series	12th Generation Intel® Core i5 Processors	Intel® Processor N-series
Vertical Segment	Mobile	Mobile	Mobile
Processor Number	8505	i5-1235U	N100
Lithography	Intel 7	Intel 7	Intel 7
Total Cores	5	10	4
# of Performance-cores	1	2	–
# of Efficient-cores	4	8	–
Total Threads	6	12	4
Max Turbo Frequency	4.40 GHz	4.40 GHz	3.40 GHz
Performance-core Max Turbo Frequency	4.40 GHz	4.40 GHz	–
Efficient-core Max Turbo Frequency	3.30 GHz	3.30 GHz	–
Cache	8 MB Intel® Smart Cache	12 MB Intel® Smart Cache	6 MB Intel® Smart Cache
Processor Base Power	15 W	15 W	–
Maximum Turbo Power	55 W	55 W	–
Minimum Assured Power	–	12 W	–
TDP	–	–	6 W
Marketing Status	Launched	Launched	Launched
Launch Date	Q1’22	Q1’22	Q1’23
Embedded Options Available	No	No	No
Max Memory Size	64 GB	64 GB	16 GB
Memory Types	Up to DDR5 4800 MT/s, Up to DDR4 3200 MT/s, Up to LPDDR5 5200 MT/s, Up to LPDDR4x 4267 MT/s	Up to DDR5 4800 MT/s, Up to DDR4 3200 MT/s, Up to LPDDR5 5200 MT/s, Up to LPDDR4x 4267 MT/s	DDR4 3200 MT/s, DDR5 4800 MT/s, LPDDR5 4800 MT/s
Max # of Memory Channels	2	2	1
ECC Memory Supported ‡	No	No	No
Maximum Memory Speed	–	–	4800 MHz
GPU Name‡	Intel® UHD Graphics for 12th Gen Intel® Processors	Intel® Iris® Xe Graphics eligible	Intel® UHD Graphics
Graphics Max Dynamic Frequency	1.10 GHz	1.20 GHz	750 MHz
Graphics Output	eDP 1.4b, DP 1.4a, HDMI 2.1	eDP 1.4b, DP 1.4a, HDMI 2.1	eDP 1.4b, DP 1.4, HDMI 2.1, MIPI-DSI 1.3
Execution Units	48	80	24
Max Resolution (HDMI)‡	4096 x 2304 @ 60Hz	4096 x 2304 @ 60Hz	4096 x 2160@60Hz
Max Resolution (DP)‡	7680 x 4320 @ 60Hz	7680 x 4320 @ 60Hz	4096 x 2160@60Hz
DirectX* Support	12.1	12.1	12.1
OpenGL* Support	4.6	4.6	4.6
OpenCL* Support	3.0	3.0	3.0

This processor supports both DDR4 and DDR5 memory, ensuring flexibility for users in their system builds. However, the N100’s single-channel memory interface and the absence of ECC memory support reflect its positioning as a budget-friendly option within the NASync lineup.

In terms of connectivity, the UGreen NASync devices offer a variety of options to accommodate different user needs. The series features USB 3.2 ports, with some models including front panel Type-C ports that support up to 10Gb/s transfer rates. High-speed networking is a highlight, with models like the DXP6800 Pro and DXP8800 Plus boasting dual 10Gb Ethernet ports, potentially offering a combined 20Gb/s network throughput when used concurrently. Thunderbolt 4 ports in the higher-end models further enhance the possibilities for high-speed external connections and daisy-chaining of compatible devices.

Storage flexibility is a key attribute of the NASync series, with models ranging from 2 to 8 SATA drive bays, catering to different scale requirements from personal use to more demanding business applications. M.2 NVMe slots are included for faster, more modern storage solutions, with bandwidth and speed allocations varying by model, dictated by the choice of the three different CPUs available. This tiered approach allows potential buyers to select a NAS solution that matches their storage size and speed needs without paying for unnecessary additional capabilities.

Who Are UGreen?

Ugreen, a brand that has been around in one form or another for more than a decade, is chiefly associated with power adapters, computer accessories, and generally providing solutions to connect one device to another. In recent years, they have gained a fairly enviable reputation, featuring on a number of prominent tech platforms with moderately high regard for their solutions. Ugreen is not the first largely computer accessory-related brand to decide to try its hand at their own NAS solution. Partway through 2023, we saw the affordable consumer laptop brand LincPlus take to crowdfunding to launch their own dedicated flash NAS system, the LincStation N1, which just started to receive at the start of 2024 to mostly positive responses. Ugreen first revealed their intention toward an in-house NAS system partway through 2023, and although the system has since seen a few specification changes and even a complete naming change from DXP to the NASync series, they have been quite outspoken at a few big marketing events. Probably one of the biggest that they attended, and in quite a prominent display, was CES 2024 right at the start of this year with a large stand, promoting the majority of their products but with a particularly large presentation on their NAS solutions. Once again, this saw quite universal coverage and, I guess, I can totally see why a user would opt for a Ugreen solution if they have had positive experiences with them in the past. However, why Kickstarter? Why crowdfunding?

Why Would An Established Tech Brand Choose to Launch on Kickstarter?

It is a really good question! If a brand already has a long-running history of product distribution via normal retail outlets such as Amazon and Newegg, why would they suddenly choose to use crowdfunding to sell their new and ambitious product? 2023 and 2024 saw a huge number of new private NAS solutions arrive on the market via crowdfunding. Alongside LincPlus mentioned earlier, there was also the ZimaCube system from SkyWhale. This featured specifications not dissimilar in configuration to the Ugreen NAS systems. However, SkyWhale had two previous successful crowdfunding campaigns under their belt, and therefore it seems quite natural that they would opt for this model in their third release.

Discussing this with numerous brands in the past, the main reasons outlined to me have been the following:

One, crowdfunding allows relatively small and lesser-known brands to ascertain the level of popularity and engagement that they might achieve for a product prior to a formal release. If they promote a system’s capabilities (both hardware and software) and engagement is low, this allows them to not allocate large budgets that they can ill afford to a project that may perhaps be doomed to failure.

Two, a number of relatively small Chinese brands have difficulty forming marketing, distribution, and engagement with Western audiences. Not necessarily for reasons of language barriers either; this is the days of Google Translate, of course! Mainly, this comes down to understanding Western audiences, marketing on Western-focused social media platforms, and even understanding the requirements that that audience and its level of technological understanding need addressing. For a Chinese manufacturer to use crowdfunding platforms, they not only do it to garner money from the audience for their product but also to take advantage of an established marketing system, tools, and third-party supported social distribution that they neither have nor 100% understand. This can often lead to the crowdfunding campaigns perhaps being a touch overzealous in the marketing of a product that for them they do not understand implicitly, but this is certainly an allure for smaller Eastern companies to be able to distribute their product globally to a high degree of success.

Predominantly, those are the two main reasons that I find explained to me by Eastern brands that utilize the crowdfunding model to promote their product. I have both good and bad stories of server products going through the crowdfunding machine (read the full article here and watch the full video here on NAS Compares for more details on individual cases), but I do think there is a positive argument for why Eastern brands utilize crowdfunding to promote their products.

How much will the UGreen NASync Series Cost and When Will It Launch?

The UGreen NASync series is poised to make a notable entrance into the NAS market with a range of devices that cater to different storage and performance needs. With the Kickstarter launch prices set attractively at $239.99 for the entry-level DXP2800 and scaling up to $899.99 for the high-end DXP8800 Plus, UGreen is competitively positioning its products. The mid-range DXP4800 and DXP4800 Plus are tagged at $359.99 and $419.99 respectively, while the specialized NVMe-focused DXP480T Plus is introduced at $479.99. Post-crowdfunding, the retail prices, also known as the Manufacturer’s Suggested Retail Price (MSRP), are expected to be significantly higher—almost doubling for some models, like the DXP2800 with an MSRP of $399 and the DXP8800 Plus which will retail for $1499. This pricing strategy not only provides an incentive for early backers but also underscores the value proposition of getting in early on the Kickstarter campaign. Nevertheless, THIS IS CROWDFUNDING and therefore not the same as buying from your usual retail outlet, be aware. UGreen is tapping into the growing buzz of middle-ground solutions between turnkey options from Synology/QNAP and BYO/DiY options that retire time and knowledge to build. If you are on the fence, there isn’t a tremendous rush, as crowdfunding officially begins on March 12th (see link below). We will be keeping an eye on this one as the weeks go on!

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This description contains links to Amazon. These links will take you to some of the products mentioned in today's content. As an Amazon Associate, I earn from qualifying purchases. Visit the NASCompares Deal Finder to find the best place to buy this device in your region, based on Service, Support and Reputation - Just Search for your NAS Drive in the Box Below

Need Advice on Data Storage from an Expert?

Finally, for free advice about your setup, just leave a message in the comments below here at NASCompares.com and we will get back to you. Need Help? Where possible (and where appropriate) please provide as much information about your requirements, as then I can arrange the best answer and solution to your needs. Do not worry about your e-mail address being required, it will NOT be used in a mailing list and will NOT be used in any way other than to respond to your enquiry. [contact-form-7] TRY CHAT Terms and Conditions   Alternatively, why not ask me on the ASK NASCompares forum, by clicking the button below. This is a community hub that serves as a place that I can answer your question, chew the fat, share new release information and even get corrections posted. I will always get around to answering ALL queries, but as a one-man operation, I cannot promise speed! So by sharing your query in the ASK NASCompares section below, you can get a better range of solutions and suggestions, alongside my own.

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Storaxa NAS – What Has Happened in the First 12 Months?

The Storaxa NAS Kickstarter campaign, initiated by Arrowtrack in 2023, marked its first year as a significant entry in the realm of crowdfunding projects. This article aims to methodically dissect the unfolding events and key developments of this period, maintaining a neutral and factual stance throughout. Over these 12 months, the campaign navigated through various challenges and milestones, characteristic of many crowdfunded endeavors. Central to the whole campaigns woes were the reported financial difficulties encountered, notably the withholding of funds by the payment processor Stripe. This situation precipitated a series of delays in production and delivery, directly impacting the campaign’s trajectory. Concurrently, communication between Arrowtrack and its backers was a focal point, with periods of minimal updates and responses raising questions among the project’s supporters. Arrowtrack’s efforts to keep backers informed included regular updates on the production process, supplier negotiations, and hardware design adjustments. Despite these attempts at transparency, there remained an undercurrent of concern among backers regarding the campaign’s financial management and documentation.

This article attempts to present an unbiased chronicle of the Storaxa NAS Kickstarter campaign’s first year, tracing its highs and lows. It seeks to provide readers with a clear, unvarnished understanding of the events as they unfolded, reflecting the complexities and challenges inherent in the world of crowdfunding technology projects.

Currently, at the time of writing (Jan 5th 2024) the status of the Storaxa Kickstarter campaign is not entirely clear. Updates are arriving on average twice a month (based on an annual average). Delivery/fulfillment timelines are still tremendously vague, and communication between the campaign organization Arrowtrak/Storaxa and the 4,900+ backers has slowed down significantly with self-imposed deadlines and schedules being regularly broken. This campaign is still showing life and there is still more than enough evidence to backup that this is NOT a scam. However, long-running silence periods from the company, poor timekeeping and comparisons that are being drawn to other projects that have arisen in 2023 (both crowdfunded and straight to retail) have resulted in questions being asked and no answers being given. Let’s start right at the beginning and discussing what the Sotraxa IS/WAS and how the campaign started.

NOTE – You can watch the full 4 HOUR video that covers everything that happened in the first 12 months of the Storaxa Kickstarter NAS Campaign HERE

The Storaxa NAS Kickstarter from Feb 2023 – What is/was it?

What is the Storaxa Kickstarter NAS and why is it a big deal to alot of potential storage buyers? Well, let’s rewind a bit. If you want to own a private network attached storage (NAS) solution in your home or office, until relatively recently, you only really had two options. The easiest, but more expensive option is to buy a ready-to-go NAS solution from the likes of Synology or QNAP, which is a ready-to-go out-the-box, arriving with its own software and services included (more often referred to as a ‘turnkey’ solution). Alternatively, the more affordable option, but more technically challenging, is to build your own server (or repurpose old tech) and then install open-source software onboard, such as TrueNAS or UnRAID. One option easy but expensive, the other way is cheaper but features a substantially higher learning curve. So, what is the solution? Well, in the last year or two we have seen big increases in a 3rd option, a middle ground between Turnkey NAS and FULL DiY, in the form of NAS servers from companies such as Topton and CWWK (we reviewed one here), which are ready-built desktop NAS devices (CPU, Memory, OS SSD, etc), but either arriving completely OS-free or include popular Open-Source software preinstalled. These solutions not only arrive at an overall price point lower than turnkey NAS (which needs to factor in the software costs and continued technical/software support), but they more often than not arrive with even better hardware too. Better CPU choices, better default connectivity and all of this whilst allowing OpenSource software users to skip the whole ‘build the thing from scratch’ element and get thermal paste under their fingernails! So, what has the Storaxa Kickstarter got to do with this?

Well, because it arrives as one of the most compelling examples of this growing 3rd option open to potential NAS buyers that we have seen. With the Kickstarter campaign arriving at frankly incredibly low price points, even when compared against the numerous alternatives available on Aliexpress etc, as well as a dual OS (proxmox) and Dual network management/NAS architecture too thanks to WiFi antenna, few NAS solutions have promised to delivery so much for so little. So, what’s the catch? Well, Kickstarter! Like any crowdfunded project, the solution is a crowd-funded project that lacks the guarantee of a refund if the campaign is unsuccessful or suitable recompense if the eventual product does not meet its promises. So, thanks to alot of regular subscribers to the YouTube channel highlighting this project, doubts in the air around pricing, all alongside some interesting back-and-forth with the creators, I want to follow the progress of the Storaxa Kickstarter NAS right to when/if it crosses the finish line. Maybe it will be the breaking point for a new kind of solution that established names in the industry wake up and smell the coffee over? Maybe it will not and these videos and paragraphs will simply form a record of what when right and what went wrong. Regardless, it will be interesting to find out!

Storaxa NAS – Too Good to be True? The Initial Pitch

The initial campaign from the Storaxa group for this NAS was made up of several elements. It arrived with a production video that made the system look easy to use and access, not uncommon in this kind of kickstart project presentation. The initial general outlined specifications were:

Base/Entry Storaxa NAS Specifications

• Linux OS (Promox Base, TrueNAS Scale & OpenWRT VMs)
• Max 142TB Storage
• 5xHDD
• 4xSSD
• TrueNAS
• WiFi 6E
• 2x 10GbE + 4x 2.5GbE
• Intel & AMD CPU
• SD + MicroSD Card Reader

The design is pretty much the main thing that stood out. The actual casing, at least as far as a 5x SATA bay chassis) is fairly standard, but it is only when you factor in the additional 4x M.2 NVMe 2280 SSD bays and twin rear dual band antenna that the unique design that is being proposed here standards out notably.

Sketches and 3D plans of the Stroaxa NAS chassis were shown, as well as a breakdown of the main component placement on the internal motherboard were also shown. This was one area where questions arose around PCIe lane distribution and potential heat concerns around the project. Some of these concerns were answered in the comments section, whilst others were approached in the backers-only section. Kind of odd that 

Here is the breakdown of the hardware in the base line Storaxa NAS (further configurations were rolled out later on after a backer poll was conducted):

Hardware Specifications of Initially Proposed System:

• Intel N6005 Pentium Silver CPU (Quad Core, x86, 2.0 – 3.3Ghz)
• Integrated Graphics, 450Mhz – 900Mhz
• 16GB 3200Mhz SODIMM (non-ECC) Memory
• Five SATA 3.5″ Hard Drive Bays (2.5″ SSD with adapter)
• Four M.2 NVMe SSD 2280 Slots (Gen 3)
• Internal 128/120GB SSD (OS Drive, OverP Considerations)
• WiFi 6 (802.11ax), Twin External Antenna and Dual Band
• 4x 2.5GbE Network Connections
• HDMI 2.0 4K 60FPS (+DP)
• 3x USB 3.2 Gen 2 (10Gb/s) Type A/C and 2x USB 2.0 Type A
• 20cm x 18cm x 26cm Chassis
• Twin Rear Cooling Fans and Heat dissipating casing

Here is a similar board below, from the Storaxa pages:

Now, as mentioned, Storaxa has stated that they are using an existing hardware architecture for the internals of the Storaxa, providing a few examples of the architecture and references deep in the comments section. Long before this though, blogs and forums (once again, I have to give props to Reddit and STH here) had already called out that it was likely the boards used in Mini PCs under the TopTon and CWWK branding. An example of which we reviewed – CWWK AIO-T6 6-Bay NAS Review. Bang For Buck? (Massive Review and Hardware Breakdown) HERE on NASCompares

For a closer look at how the CWWK AIO-TT6 NAS looks, you can use the gallery below. 

Alternatively, you can watch the video review below (SELF PLUG ALERT!!!):

Following repeated questions by some users about the background of the team,, the team appeared on a video published on a backer-only update on the 9th Feb ’23:

Additionally, It is worth highlighting that they had already detailed their key members in the initial Kickstarter presentation (repeated below):

The Storaxa NAS Team Members:

• Marvin He is responsible for the industrial design. He made use of a 3D printer to print the structure and design from CAD. He printed and tested all the parts, and made sure the assembly is feasible and easy. 
• Matt Wang is our electrical engineer. He is responsible for two parts in the development of Storaxa. Firstly, he communicates with the PCB supplier and solve related technical issues. Secondly, he confirms all the specifications and design of the PCB that connects with the SSDs.
• Keith Zhou is our procurement and logistics executive. When there is shortage for different parts in making Storaxa, he will find substitutes for engineers and PCB suppliers. He is also familiar with VAT for importing and exporting, as he worked in an international logistics company for the past year.
• Thomas Li is our system engineer. All of Storaxa’s software development is created by him. For example, he decides which Linux distribution to pre-install, and test the compatibility and reliability between software and hardware
• Li-Sau Man (Karen) is responsible for PR and customer service. Alongside strong writing and editing skills, she has a good understanding of digital communication channels and tools. She is effective in circulation of internal and external communications including newsletters, campaigns, speeches.

In a backers-only update, there was further information on the Plex Media server performance of the Soraxa, in an unlisted YouTube video. Again, it is good to see some test benchmarks and user case information to relate with, but these videos being unlisted still seemed unnecessary. Original text below from Feb 3rd:

Testing Plex with AMD 5825U

The easiest way to run Plex on Storaxa, is to install the Plex app in the Truenas-SCALE official app catalog. To ensure the system is not constrained by memory, we installed 64GB of RAM, and assigned 50+ to the TrueNAS-SCALE VM. We prepared H.264 30fps 1080p videos, and stream at 720p so as to force Plex to transcode. The streaming client is a MacBook pro connected via an ethernet cable. We managed to run six player instances  simultaneously, each playing a different video, without noticeable stutter.

It is worth remembering that alot of the information above was to only backers, which is still rather odd and only reasons of patent/IP protection might cover this – but it would be an odd stance to take on only the smaller % of the details. Nevertheless, I want to remain optimistic. It is not impossible that the Storaxa can be released and be a good product for the price point, but we are still talking pretty thin margins! For example, a similar Topton/CWWK/etc board can be purchased with the same N6005 CPU, SSD and 8GB of memory for £246 (so, approx $339) on Aliexpress. There are lots of differing examples under different brand names, but here is an example:

And the baseline Storaxa NAS (no add-ons, just the Intel Pentium N6005, 120/128GB NVMe, WiFi 6 module and 16GB of memory) comes in at $274. And that also has to include the casing, antenna, testing, time spent with software installation and testing/Q.C (PLus that free 32GB Memory card too now). Even if you factor in the profit margin that sellers on AliExpress need to factor in per sale vs the savings made possible by bulk buying by Storaxa team at the production level – that still leaves a remarkably narrow profit margin. It was this, plus the comments sent my way, odd presentation inconsistencies (nothing big, but blips here and there) that led to the video below:

Storaxa NAS –  Late Feb ’23 Update

When the Kickstarter concluded, it passed all stretch goals and at the time of writing, the stats are:

“5,917 backers pledged $1,924,001 to help bring this project to life.”

Regarding the Pledge Manager (for users to customize/confirm their order), it arrived a week later than expected, as Storaxa stated Pledgebox recommended aiming for the 25th Feb, so funds would be appropriately wired over and to eliminate errors when exporting backer pledges from Kickstarter to PledgeBox). Additionally, there were further breakdowns on the Storaxa page regarding the Schematics and Main board/layout of each configuration, detailed as follows:

Before we start, here is a schematic diagram of the main board with the key components. Please click on the image to view the diagrams for all the other CPU configurations. You can refer to these diagrams to help you choose your options. For experts and backers with advanced knowledge on NAS, these may be enough. 

After several requests for updated videos of the system being connected and from multiple angles, the following was provided in the backers-only area and via unlisted videos:

Uncut, Unedited Demo

Here is the uncut unedited demos as requested. We included a different angle to show all the cables and you can see that WiFi is disconnected and nothing is under the Storaxa. It can be viewed in 4K so you can see everything clearly. 

As per further updates and details on the stretch goals that were hit during the progression of the campaign, they proposed that they would  include an additional 32GB SD Card with all Sotraxa purchases after the campaign hits $1.9 Million (which it did). Their original update:

Also we have decided on the Stretch Goal #5. For the final stretch goal, we want to add something that won’t increase the SKU and something that everyone can benefit from. Once we hit $1.9 million, we will include one 32GB microSD card with the recovery image for all Storaxa units. You can use it to store snapshots and since you can always leave it in the slot, it won’t be easy to lose.

Regrding shipping, Staraxa state that they worked with a backer volunteer to test ship an item as a demonstration of the means of shipping to the EU and that it was received without any additional tax/customs payments being required:

One of the most asked questions was about extra VAT, customs and taxes that backers will need to pay regarding shipment to the EU. We have already explained that our forwarder has included all customs and taxes in their quotation and they will send it in a way to avoid extra charges to the recipient. During one of these discussions, a backer volunteered to help us test this shipping method to see if any additional VAT was charged. We were contacted by that backer yesterday after she received the package without any extra VAT.

Storaxa NAS – March Updates

The Storaxa timeline has now shifted forward, with pledges stated at 82% of completion as of 27/03. Likewise, the timeline has now been updated on the project by the Storaxa team:

Users who had access to the Pledge manager were given a considerable number of options with regard to customizing their Storaxa, with detailed pricing throughout. There were reported payment issues and bank authentication issues, but these were PlexBox/PlegeManager related. If a user wanted to stick with the default configuration (Intel N6005, 16GB DDR4, WiFi6, 120GB SSD, 2.5Gx4), The Lowest Priced Storaxa NAS Configuration remained at $274:

However, the range of configurations was surprisingly diverse.

Configuration Options –  Wireless Module #1

Configuration Options – OS Drive #2

Configuration Options – CPU Choice #3

Configuration Options – Network Connectivity Choice #4

Configuration Options – Memory Capacity Choice #5

If you wanted to scale the Storaxa up to the maximum configuration of the system (Intel i7-1265U, 64GB DDR4, WiFi6e, 2TB SSD, 10Gx2, 2.5Gx2), that increased the price by $390, making the Highest Priced Storaxa NAS Configuration at $664:

There were also additional options for adding additional Storaxa NAS systems, storage media, spare PSUs and drive adapters.

The Optional Add ons and Media Choices Available:

So, if you wanted to opt for the Storaxa system with 20TB Seagate Ironwolf Pro’, 4TB WD Black SN850X PCIe4 SSDs and spare Boot disk, the Maximum Specification Storaxa System was priced at $2899.

For perspecitve, the QNAP TVS-h874 8-Bay NAS (no media included, 32GB, no 10GbE) is currently priced at approx at $2498 (one example below):

That is a huge saving indeed. This once again makes me want to hope that devices like this can/do happen and can give biggest/etablished names in the NAS industry pause for thought!

Elsewhere. there was continued back and forth regarding concerns about the CWWK board and the diminished SATA speed potential vs the bandwidth/lane allocation across the system (Most detailed example HERE). The Storaxa Team responded 5 hours later, highlighting that the default/baseline configuration will have these more limited bandwidth issues. This is something that many more experience tech users/builders had postulated earlier in the crowdfunding stages, but less experienced users or those less familiar with CWWK/Topton systems seen online might have been less aware. This is another one of those points of presentation where the simplicity of the solution in the initial Kickstarter videos and bullet points have glossed over the capabilities of a system at this pricepoint:

Below was our March update that goes into more detail about the pledge manager and pricing comparisons:

The March/April period also saw the Arrotrack/Storaxa site go live. Though in an early skeleton form that largely copied the content of the Kickstarter campaign (though the March 31st update was now publically visible)

The domain ownership appears to be alot older, but according to waybackmachine the site has only really seen active changes in the last month or so (understandable).

One notable thing is that although the number of unique and available pages was limited, the Fulfillment and Returns page is completed. This is quite surprising, given that the device has yet to or even finished production. This might seem a bit ‘cart before the horse has bolted’, but one could also argue that this is a further positive move by them that underlines that they intend to fulfill, but are also aware of the thin-ness of their profit margins to withstand cancellations at the 11th hour.

April 2023 Storaxa NAS Updates

April (and very late March) saw two main updates to the Storaxa Kickstarter campaign, as well as two updates to the project timeline. This was also combined with a few questions surrounding the business address of Arrotrack (the company that Storaxa creators are trading under).

There have been several references to the project being slightly delayed (not unusual with Kickstarters) and also a few extra details surrounding the regional delivery plans. The key updates from Storaxa though surrounded confirmation of the AMD layout and changes to the Intel schemes.

Free DDR5 Upgrades

Due to a change in the Intel Storaxa board layouts and specification support, Storaxa confirmed that those opting for the higher-end configurations would have an upgrade from DDR4 to DDR5 Memory. This was largely down to these boards not supporting DDR4 memory, but nonetheless, a welcome bonus for those affected.

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Future of Storaxa NAS, Post Crowdfunding?

There was also a discussion of Storaxa plans post-fulfilment, with Storaxa clearly indicating that they plan on continuing production after fulfilment of Storaxa Kickstarter units concludes. Hopefully, this occurs after ALL backers have been satisfied, as it is not unheard of for some Kickstarter campaigns to introduce late-stage outside retail options in order to financially support the initial Kickstarter pledges, which might have been priced incorrectly. Again, there is NO INDICATION of this and it is perfectly normal/sensible for them to keep an eye on the future. Indeed, its actually a positive sign in many respects that they are thinking long term.

Talking of long-term thinking and planning, I have to give them credit for sharing some of the background finance matters of the project with backers. As the initial pledges and additional sums garnered by the dynamic pledgebox have rapidly increased the campaign total, Stripe (the financial management in the middle) has opted to hold 50% of the collected funds until the fulfilment of orders begins (for reasons of product and backer satisfaction). This is not unusual and quite a useful safeguard when followed correctly by the intermediary parties, but it is good that Storaxa showed this exchange. I would still have preferred these to not be behind ‘backer only updates’ and it doesn’t change anything regarding fulfilment commitments, beyond the 2nd 50% of collected funds – but it’s still a positive move by them to share this.

There is, of course, the argument that they lose nothing by sharing this and gain goodwill by doing so, but it’s still a net positive. This is what they had to share:

“The result of the review is that Stripe will hold 50% of the funds from PledgeBox until fulfillment begins. Based on the payment terms outlined in the supplier contract, Stripe will distribute payments in the following manner: 50%, 35%, and 15%. We will keep Stripe updated with our mass production status in order to release the funds. For different components, we have to pay a deposit of 60% to 80%. For the main board we only need to pay a 50% deposit for mass production. Although we didn’t expect any funds to be held by Stripe when they asked for the review, the total funds from Kickstarter (100%) and Pledgebox (50%) is enough for all deposits.”  – Storaxa, April 12th Update

Storaxa also showed the current balance of funds collected at the time of writing:

Lots of positive reception to this move (with merit) and high praise for this transparent move.

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AMD 5825U Layout Detailed

The manufacturer had completed the CAD of the main board for the pre-production sample.

Intel Component Changes Highlighted

As previously mentioned, there layouts for the internal boards for the Storaxa for each configuration have started arriving and they stated that due to hardware shortages, there would need to be component changes:

“There is a delay for the upgraded Intel CPU schematic. The manufacturer discovered that there is a shortage for some of the parts in the design. So they need to change to parts with a more stable supply. All main features remain unchanged. It will be ready after April 3. We will publish an update once that is ready. This does not delay mass production. Backers who wish to see the schematics before finalizing their choices can rest easy, because the survey deadline is extended to end of April. ” – Storaxa, March 31 Update

Later in a 2nd April 2023 update, they went on to show the system block diagram that factored in these component changes. These included upgrades to a DDR5 memory channel (which would lead to the free DDR5 upgrades mentioned above).

(later in the April 19th Update)

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Business Address Changes

One slight fly in the ointment during the campaign this last month or so arose regarding the business address of Storaxa/Arrotrack. The campaign creators sharted a draft of the invoice that they would be using for finished order fulfilment and the address for this China/HK-based company had changed to a U.S/Denver address:

To confirm, the invoice stated ‘360 S Quitman StreetDenver CO, 80219 US’ and the original Arrotrack company was Unit 1113, 11/F, Global Gateway Tower, 63 Wing Hong Street, Cheung Sha Wan, Kowloon, Hong Kong. This was confirmed in their own company documentation provided below:

A quick Google of the new U.S register address showed a slightly underwhelming business location:

This did raise a few concerns in the comments section and (far play) to Storaxa; they were not being secretive about this address/location. Answering direct questions about this in the comments:

They did go on to further clarify reasoning for this, stating that it was needed in order to proceed with a crowdfunding campaign, due to local restrictions imposed on Chinese companies. The duality of the registered addresses was for reasons of finance and handling returns/shipping.

Below is the timeline for the first half of April and everything, bar the pre-production samples being shared directly with backers (direct images and real-world examples) was correct.

 

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At the start of April 2023, we asked Tom @Lawrence Systems for his perspective on the project, it’s viability and his initial thoughts. It is worth highlighting that this was presented his immediate perspective and without any additional research on his part.

May 2023 Storaxa NAS Updates

May 2023 saw 4 official Updates by the Storaxa team on their Kickstarter campaign, mainly focusing on the changing of the system PSU from an external model to an external one, and the Pledgebox credit/payment issues.

Changes from an Internal PSU to an External PSU

This goes into a lot more detail for the reasons for/against, as well as the logic they outline in their decision, but this quote below summarizes it best:

“After careful consideration and evaluation, we have decided to use an external GaN power supply with a 5.5*2.5 barrel jack in 140W/180W/200W depending on the chosen CPU (N6005/5825U/1235U,1256U). GaN (gallium nitride) is a new technology that allows for smaller, more efficient, and cooler power supplies. It has several advantages over traditional silicon-based power supplies, including higher efficiency, faster switching speeds, and smaller size. A Type-C PD power supply was not chosen because of the higher cost we couldn’t fit into our budget. The power supply will be external, which will allow for more space in the case for better thermal management and air circulation for heat dissipation. This also gives users more space for customization inside the case. And it is easier to replace the power supply if needed. We have several suppliers lined up and will decide on the final one soon. Here are some images of the potential power supply. It is meant to plug directly into a power socket. It has a C6 socket, so you can also choose to use it like a power brick by using it with standard C5 cable (not included). The power supply will only come with the plug suitable for your delivery location.” – Storaxa Team, Update 19, May 25th 2023

They also supplied an updated system build graphic to detail the case in progress and adjusted layouts:

May 22nd also saw an update on the motherboard that is intended for the baseline N6005 Pentium models, with the stated arrival of the production sample for testing and assessment. See below:

Storaxa NAS Case Changes

As pleasing as this way, I was more concerned with the production and information on the casing for the Storaxa system, as that is one fo the truly unique elements of this system. How the change to an external PSU and the difference in architecture between the configurations impacting the case cooling/shape was also addressed in this same May 2023 update:

“Getting the first sample is a critical milestone because it lets us finalize the case design. The case sample will be ready in the week of June 5, 2023. Our plan has always been to use the same case for all the different versions of Storaxa. This is so that all units have a uniform appearance and also it will help save on production costs. However, with the introduction of the higher-performance versions, the power supply unit had to increase. And with the increased wattage, we also struggled with thermal management. Moving the power supply outside was the best solution. We thought about keeping it inside for the basic model, but decided against it because it will be easier to have the same case and it will be easier for assembly and repair. The external power supply has many positives. There is more room inside for air circulation for heat dissipation and also gives users more space for customization inside. It can also be replaced more easily.” – Storaxa Team, Update 18, May 22nd 2023

The Storaxa Group continue:

“The new case has three easy-access openings, two on top and one at the bottom. The top ones are for the 4 M.2 slots and the boot drive. The bottom is for access to the main board with the DDR RAM and the 2 onboard M.2 slots. The side air vents are also larger for better air flow. Since the power supply has moved, the main board is also raised, leaving more space for personalization and airflow. This means the ports in the back are all raised higher.” – Storaxa Team, Update 18, May 22nd 2023 

They have updated their current projected timeline with the shipping of the first wave of solutions in the 2nd half of July (see blow):

The last 30 Days or so of the Storaxa NAS Kickstarter campaign (going into the 15th May) have been a fantastic mix of good news, bad news and just plain odd news. Although the Storaxa team have continued to respond to comments and enquiries, they have certainly been a little less prompt. That said, between the evolution of the campaign as it moves through the proposed production timeline and a couple of the hurdles that will be covered in this May update, there might be reason enough for these. Let’s go through all the updates (both project-published ones and those made in the comments).

PledgeBox Issues

Pretty much the big topic that has been bubbling around the Storaxa Kickstarter in this period was the Pledgebox manager not factoring in payments previously made to people’s existing backing sums. In short, a % of users found that their initial payments had been ignored and new ‘balance due’ messages had appeared. It is still not certain how many users were affected by this out of the 5,917 backers of the project (though some backers took to reddit to try and poll the numbers of those affected/unaffected), but clearly, this issue was big enough to be raised and referred to a decent amount in the comments. This is the image provided by Storaxa in their update to denote how the issue appeared to those affected users:

What caused this issue in the Pledge manager is still unclear, but Storaxa/Arrotrack did address this in their project update on May 2nd:

“We apologize for a new issue on PledgeBox that crossed out the bonus amounts of backers’ pledges from Kickstarter. If you are experiencing this issue, please wait patiently as we try to fix all the affected accounts within one week. There is no magic button to fix all the accounts at once, so we need to do it individually. Please understand that we may not be able to reply to all your messages, emails, and comments, as we are focused on resolving this issue. This issue does not affect how we will fulfill your rewards so we kindly ask for your patience as we fix this.” – Storaxa Update #16 HERE

This seemingly continued to be raised in the comments section and although individual queries were addressed by the group in the general comments section, it wasn’t until May 15th that we saw the issue fully confirmed as resolved by Storaxa in a full backers only update:

“The issue with the subtracted Kickstarter bonus has been resolved. Thank you backers for your patience as we fixed the problem. If we missed anyone with this issue, please don’t hesitate to reach us so we can fix it.”  – Sroaxa Update #17 HERE

Initial Motherboard Errors and Changes

The board that is to be used inside the Storaxa (though differing fractionally in each CPU Config) had only really been shown in schematic, Diagram and CAD form up to this point and understandably, many users had been chasing for updates on this. Although already volunteered by Storaxa that the board use was being produced by the same manufacturer as the likes of Topton/CWWK NAS systems, real world examples of the mainboard for the Storaxa were still ‘coming soon’. So, with that in mind, the initial update for this on May 2nd was a little bitter-sweet.

Although they showed a board in the update (which had been promised already), it was highlighted that mistakes in the layout had been recognized and therefore more work/time was needed for completion:

“The manufacturer tested the first print of the mainboard last week and discovered that there were some mistakes in the layout. Since it is Golden Week holiday here, the factory will be on break this week. The new samples for testing will be ready next week. We will continue monitoring their work and update you about the progress” – Storaxa Update #16 HERE

Fast forward two weeks and we saw the next update, which included images of the ready-soldered and prepared board for the default N6005 board. Arriving somewhere between the design of the N6005 board HERE and J6412 board HERE on Aliexpress, the photos are a little oblique. I appreciate that Storaxa state the manufacturer has supplied these, but a top-down angle would have been nice. Still, better something than nothing:

There is no avoiding that there has been contention in the response to this update regarding the main board of the storaxa NAS. The first issue for many was that the Intel N6005 model is the entry-level device and many of the much higher configurations (who have paid considerably more into this project since the Pledgebox option appeared) have been left to wait. Now, on the one hand, given that the Kickstarter began with pledging on the initial N6005 configuration, it makes sense that chronologically that would be the first thing to be on the timeline for production. But given the scale of the upgraded components (significantly more power-hungry processors, 10GbE, Gen 4 SSDs, etc) in this compact chassis on boards that are not available right now on AliExpress etc right now, it’s understandable why users opting for these more unique configurations are wondering about their system delivery window.

The other hardware change that has occured in the recent project update was one that many had already raised early in the campaign (myself included), regarding the PSU. Storaxa have opted to remove the PSU from the internal casing of the device and opting for an external PSU (with a promise to elaborate more on this in the next project update). Now, on the face of it, I have always been a fan of external PSUs. They are easier to replace and in some cases, can remove internal heat generation and/or restrictive airflow blocking in more compact systems (more in the case of bare-PSUs, not blocks). However, in the case of the more aggressive system configurations, this might well result in quite large PSUs and add this also raises the question of external PSU quality. That was always a factor in ANY PSU, but ask anyone who has ever purchased a cheap PSU for their GFX-Card laptop or external PCIe Box on eBay/Ali and they will discuss ‘noisy’ PSUs or those that just feel ‘unsafe’. This is pure conjecture right now of course and until the PSU in question is shared in an update, it’s way to early to complain. But some users are definitely less keen on external power bricks in bigger NAS systems, as that can also result in an easy-to-disconnect power connection or extra part to lose!

Delay in Order Shipping and Fulfilment Warned

The above changes regarding the system board and possibly due to the impact of the Pledge Manager issues requiring attention (again, an assumption on my part) have led to Storaxa highlighting delays to shipping an order fulfilment in this campaign. Initially, shipping was timeline’d to start in Mid-June, but now looks like the end of July:

“We have been working diligently with our manufacturer to complete the designs and samples of the main boards. Even though our manufacturer started work earlier than scheduled, not all the pre-production samples will be completed on time within the 45 days stated in our contract. They have explained to us that ever since our campaign, they have become more busy and received even more orders. The estimated dates were accurate but due to not enough man power, any mistakes and redesign delayed the samples. The production time of assembling the units will not be affected. They have been very accommodating during this whole process, so we believe that they are sincere and tried their best to keep to our schedule.  Due to the bottleneck in completing the pre-production samples, the shipping date will be delayed for 30 days. We apologize for this inconvenience and we thank you for your patience and understanding.” – Storaxa Update #17 HERE

Delays in Kickstarter campaigns are hardly unusual and fair play to them for, at the very least, raising it now. It’s still going to be disappointing for many, but after many users quering the shipment date, this is something to go on.

Arrotrack / Storaxa Domain Ownership Expiry?

A rather odd point and one that was raised in the comments of the Kickstarter comments for the Storaxa was that the domain for the Arrotrack company (the group producing the Storaxa) had a very, very short domain registration time remaining. In my last update (in the April Update below) I highlighted that Arrotrack and Storaxa has a website up and running that had further information on the updates made available to non-backers, details of the company (something of a debate there that was discussed) and information regarding terms of returns and support. Well, that domain was registered on 23/05/20 but seemingly is going to expire on 23/05/23.

Now, this in itself is not the end of the world. Notwithstanding that this is not directly connected to the Kickstarter campaign, the company could be moving to a new domain and letting this expire (since realizing a new domain and site was needed). Likewise, they could be running the clock out on it to exchange it’s ownership to a new party. Nevertheless, it’s an odd little thing.

Potential Refunds to Customers of HDD/SSD Storage Bundles

One matter that increased in the comments of the Kickstarter campaign comments of the Storaxa over the last couple of months was to do with the price of storage media. When the Pledgebox manager for Storaxa NAS went live, one of the additional configuration options included adding SATA HDD/SSD media and PCIe Gen 3/4 m.2 NVMe SSD Media. However, since these options were first made available and priced, the general cost of alot of these drives (and other alternative drives that were not included in the Pledgebox from 3rd parties, location dependant) have seen noticeable decreases. So, many users wanted to know if reductions in the cost of drives would be reflected in their purchases (i.e. partial refunds?). Storaxa addressed this in their mid-May update:

“Due to the delay in completing the main boards, the delivery of the accessories such as SSD and HDD will also be delayed. Although we already paid the deposit, we  were able to renegotiated with our supplier to give us a discount on the drives if the prices drop. In the event that market prices drop lower than our previous negotiated price, we will receive a discount. In turn, we will offer that same discount to backers who have added the drives to their pledges and refund the difference to you.” – Storaxa Update #17 HERE

Now, fair play to Storaxa. very few would have expected them to refund these savings. Mainly as the quantity of HDDs and SSDs would have likely been quoted and paid partially/fully at Distribution shortly after the closing of the Pledgebox. These are all still promises and considerations that are being outlined on a crowdfunding project that has still not (at the time of writing) shown details on money in/out on the media ordered, or final shipping devices. But this is nonetheless a positive stance to take in this update and one that I wanted to highlight in my updates.

Here is my round-up of the updates above (and a few of the April updates), all in one video. Enjoy!

June 2023 Storaxa NAS Updates

June saw three updates from Storaxa on the production of their system (the first larger than the two that followed, but all three addressed new information). The main subjects covered with the new intended Shipping Test, are fulfilment of the SD Card stretch goal (part of the shipping test), errors and issues encountered at production and planned tutorials and guides. There was also updated information on the GaN external Power Supplier, it’s a 19V supply with a 5.5*2.5 barrel jack in 140W/180W/200W depending on the chosen CPU (N6005/5825U/1235U,1256U).

“It is meant to plug directly into a power socket. It has a C6 socket, so you can also choose to use it like a power brick by using it with standard C5 cable. The power supply will only come with the plug suitable for your delivery location. After getting your feedback from the last update, we will include the C5 cable for your convenience.” – Storaxa Team, Update 19, June 7th 2023

Board for the 5825 CPU Storaxa NAS, Good and Bad News

The early June update started on a positive note, with the announcement that the production samples of the AMD 5825 controller board on their #20 update. This was a little soured for some by the additional note that the Intel board configuration systems had fallen behind schedule:

“We are proceeding with production now. However, the upgraded Intel main boards are behind schedule. By starting with two versions first, we can avoid delayed production overall. As long as the upgraded Intel board samples are ready within two weeks, we can stay on the delivery schedule for end of July.” – Storaxa Team, Update 20, June 7th 2023

Still, this was good news for those backers who had opted for one fo those AMD config choices. However, this was a little short-lived, when comments from the Storaxa group highlighted that they had hit a tech roadblock pertaining to the detection of the M.2 NVMe.

Twelve days later, in the June 19th Update, the Storaxa team highlighted that an issue was recognized in the AMD 5825 board:

“During testing of the AMD 5825 main board, the 4 top M.2 slots could not be read or detected. After further testing, we discovered that something went wrong during SMT and there was a problem with one of the resistors on the main board that affected the recognition of the ASM2812X chip PCB. We are fixing this now. This is not a big problem and it will be fixed in a week. Once it is complete, we can continue with testing and production.”– Storaxa Team, Update 20, June 7th 2023

Later in their final update of June, they did state that the SMT issue had been resolved:

“The AMD 5825 main board has finished SMT. The problem with the unrecognized ASM2812X chip has been fixed and testing and production can continue. The upgraded Intel versions can proceed after this.” – Storaxa Team, Update 21, June 30th 2023

The Storaxa SD Card Shipping Tests and System Recovery Images

In the early stages of the kickstart campaign, when alternative versions of the Storaxa configuration, rewards and stretch goals were being shared, one thing that was discussed was an SD card for every backer that contained the system recovery image (dependent on the OS choices across both elements of the system).

Although it became quickly clear that providing an ‘one for all’ system image for the SD card become untenable, they stated that they will provide the means to download these at launch, but use the SD cards for every backer as a means to test shipping:

“Since before our campaign started we tried our best to quote the lowest price for shipping to keep the price of Storaxa as low as possible. We didn’t give up that search even until after the campaign so we can keep the add-on and extra units shipping cost low too. We found a logistics company that quoted prices that we couldn’t believe. This would be very good for us because we can save some costs, but we didn’t think it was safe enough to entrust them with your rewards which ranges from hundreds to thousands of dollars. However, they assured us they have global coverage and can ensure the safe delivery of all rewards. To back up their proposal, they are willing to do a shipping test to show us they can handle all our orders.  Due to this, we are happy to announce we will conduct a shipping test by sending you the free 32GB microSD unlocked in the final stretch goal ahead of schedule. This test will show us the reliability of this new service and also serve as a practice run of fulfillment. We will start sending it out on June 15. It will take around 7 – 14 business days to be delivered. – Storaxa Team, Update 20, June 7th 2023

This still led to the question of less experienced users who wanted to have a recovery/initial-boot SD Card for this system, two of which Storaxa stated the following:

“We originally stated that the microSD card will come with a system recovery image for your Storaxa. However, after careful consideration, due to the fully customization feature of the Storaxa, no single image will fit everyone’s purposes. Therefore, we will send you a blank card so you can create the image right for you with the instructions below. (We will post the instructions again after you receive your Storaxas). We are starting to make the tutorial videos this week. We will film some demos to teach the basics on how to install and run the software for the Storaxa. The videos will be posted on our Youtube channel. We will start with some simple videos first and ask for your feedback before we move on to tutorials for the more advanced uses of Storaxa.” – Storaxa Team, Update 21, June 19th 2023

Storaxa is stated to arrive with the system pre-installed and pre-configured, so you can plug in the network/power cables and drives, and start using it. Storaxa boots to Proxmox VE, which hosts 2 virtual machines, which respectively has TrueNAS-SCALE, and OpenWRT installed.

We cover this and more in our June Update video below:

July 2023 Storaxa NAS Updates

Right at the tail end of the month (31st July to be precise), Storaxa rolled out an update that was largely centered around 4 videos of the system (in a component-out state) being demo’d. The specifications for the unit and client machine they state are the testing system are:

• AMD Board
• 64GB Memory
• 1TB Samsung 970 Pro Boot SSD
• WiFi 6 Card (via an M.2 riser adapter card)
• 10GbE (Via TB3 adapter)
• 5x 16TB HDD (unconfirmed, but not hugely important for these tests)
• 3x WD Black SN750 SSDs
• Connected to Macbook Pro

The system board seemed to be connected via a standard multilane to SATA adapter, though I couldn’t quite 100% confirm the means that the 3x m.2 NVMe bays were connected (clear cable type there though). The testing Mac book was connected via a Thunderbolt3-to-10GbE adapter. The first test was a 10GbE transfer test (video here):

Next, there was a straightforward copy/paste into a RAIDZ1 (i.e comparable ZFS alternative to RAID 5). Video HERE, but result screen below:

Finally, there was a session of Plex testing, with three videos being streamed at once in H.265 and H.264. Again, the video is HERE.

Also, the Memory cards that formed one of the stretch goals from the initial Kickstarter campaign (more on that shortly) have started to arrive in Europe. The card from my pledge arrived on July 31st via Royal Mail, no signature was required but was trackable from Hong Kong onwards.

Rewinding back to the very start of the month, July started quiet – REAL quiet! In fact, it was unusually quiet times for Storaxa, with a period of over 2 weeks of Storaxa no longer responding to public comments or producing any updates. This was eventually addressed in the comments, backers section, on Reddit and more by concerned users who had noticed the sudden gear change.

That said, things seemingly returned to normal in the 2nd half of 2023, returning to a lot of those older comments, including my own (shown before/after), with apologies and highlights that a bigger update will be coming at the end of the month:

 

Backer SD Cards Arriving

Last month, Storaxa detailed that as a move to test shipping fulfilment in preparation for the eventual full Storaxa shipment and test the company shipping companies’ rather impressive delivery quotation, they would send backers their stretch goal included 32GB SSD Card (quote below from the June Update).

“We are starting the shipping test this week. Please expect to receive the package in 10 to 20 days. We will email you the tracking number through the PledgBox system within one week of sending out. This test will help us as a test run for when when we ship your Storaxas and also help us test the flexibility of shipping your rewards in different patches. We received mixed feedback about this test, but we feel this will help us to ensure you receive your rewards safely without additional costs.” Storaxa Team, Update 21, June 19th 2023

Cards began arriving in mid-July and it quickly became clear that these were being shipped by region/country/continent, with the U.S (likely the largest % of backers being located) being the first to state they had received the cards:

Additionally, some incredibly kind users (such as u/AkaiYui97 on Reddit, credit for images below), shared the contents of the Storaxa SD card delivery.

That said, not everyone (at the time of Writing, July 30th 2023) has received their SD card and it looks like Europe has been one of the last in the list of regions shipped to. Again, most likely a % based staged shipping method based on the locations of backers.

Now, on the face of it, we are talking about an SD card here… with an exceptionally low value. Although in itself a very low-value item, it’s worth remembering that these cards were shipped as a test of the shipping company and prospected fulfilment. Also, several users highlighted that the SD cards had tracking information indicating that they were received in Hong Kong in the last full week of July.

At the time of writing, the SD cards for the UK/Europe have started to be trackable and users might well see their cards arriving during the course of this week (31/07 – 4/08), as indicated by the tacking below.

Production and Shipment of Storaxa Now Delayed till September 2023

Another point worth touching on, and one that was certainly anticipated by many, was the officially stated delay of the Storaxa first fulfilment from 2nd Half of July to the 2nd Half of September. How this will impact users based on their configuration choice and global location is yet to be elaborated upon (there IS an update stated to arrive on July 31st, which might address this), but for now, the project is now slated for later in 2023. Not a huge surprise and not unusual for Kickstarter.

 

The final statement from Storaxa regarding the updated timeline was as follows:

“The production timeline is the same as last update. Mass production will begin in September and shipping will start in the second half of September. All major parts and components have been ordered and will arrive before that time. The case and chassis sample is arriving at the end of this week so we can show that to you soon too.”  – Storaxa Team, Update #24, 1st Aug

 

Aug/Sept 2023 Storaxa NAS Updates

In recent developments regarding the Storaxa NAS by Arrowtrack, a series of unexpected challenges have emerged, primarily involving financial delays and fund withholding by the payment processor, Stripe. As backers eagerly await the product’s release, Arrowtrack has been surprisingly transparent about the situation, providing updates on every facet from supplier negotiations to production adjustments. Here’s a quick breakdown of the key points from their latest updates.

Situation Affecting the Storaxa NAS by Arrowtrack (Updates #27 and #28 Summary)

• Funds Withholding by Stripe:
  • After successfully raising funds on Kickstarter, Arrowtrack encountered issues with their payment processor, Stripe. Due to the sudden large transaction amount from their campaign, Stripe withheld a significant portion of their funds.
  • Initially, Stripe released only 50% of the funds after Arrowtrack provided all the necessary documents. The rest of the funds were expected to be released during production time.
  • Instead of releasing the funds as expected in June, Stripe extended the payout date to August 31.
  • Just a week after confirming that the funds would be released on time, Stripe decided to hold the funds for another 60 days (until November 7). The primary reason was a high rate of refunds, which triggered their system for a further review. Arrowtrack believed these refunds were due to backers changing their minds about options before the delivery date.
  • Stripe had previously disabled the chat function on Arrowtrack’s account dashboard, limiting their communication. In Update #28, this function was re-enabled, which Arrowtrack took as a positive sign.

• Financial Details:
  • Kickstarter funds raised: $1,688,332.29.
  • Pledgebox funds: $950,257.09, with $982,864.57 being held by Stripe.
  • Deposit for mass production and ODM: $2,116,258 of $3,074,638.
  • Account Balance (as of Sept 4th): $480,874.
  • Arrowtrack has paid around 70% deposit for all manufacturing costs, including materials, parts, setup costs, and ODM/OEM costs. However, the current balance is insufficient for completing production.

• Production and Delivery Delays:
  • The delays in Stripe’s payout affected Arrowtrack’s ability to maintain their original schedule.
  • Production was initially postponed until September, and after the latest delay, the shipping has been rescheduled to start in the second half of November.
• Negotiations with Suppliers and Manufacturers:
  • Arrowtrack has been in negotiations to extend payment deadlines to ensure deposits aren’t forfeited.
  • In the wake of extreme weather conditions in southern China, meetings with some suppliers were postponed. Still, Arrowtrack managed to renegotiate with all but two suppliers for a 3-month extension on final payment.
  • Production of the upgraded Intel boards was paused due to payment uncertainties but is set to resume in two weeks.
• Review Sample and Refunds:
  • There was a delay in sending out a review sample to NASCompares, but Arrowtrack hopes to use this time to gather feedback from the review.
  • Arrowtrack has received 20 refund requests so far and is appreciative of their backers’ patience and understanding.
• General Backer Support:
  • Arrowtrack expressed deep gratitude to their backers for their understanding and support during this difficult time. They highlighted the importance of their backers’ continued faith in the project’s success.

Arrowtrack’s Storaxa NAS project faced significant challenges primarily due to Stripe withholding funds. This caused delays in production, requiring renegotiations with suppliers and adjustments in their delivery schedule. Despite these hurdles, the company remains committed to delivering the product, and backers have shown substantial support and understanding. Of course, we also need to remain grounded and remember that we are only seeing half the story here. Additionally, although Storaxa has been forthcoming with its updates, these updates and regular comments have reduced in frequency in the last few months. Additionally, lack of further documentation of suppliers being used, further communication with Stripe being shared, the recent update arriving later than stated and many users (myself included) reporting that these last two updates did not result in email notifications to users (yet all others did) – these are all matters that remain pertinent to many users following this campaign. These are mostly small potato arguments in the grand scheme of things, but it is important to remain as objective as possible. Users who have invested thousands of dollars towards the system in an upgraded state + storage media purchased now a considerable time ago might well be having understandably cold feet.

Reactions to the Storaxa’s updates on the issues with Stripe by the backers of the campaign were mostly positive, save for a few users highlighting that update #28 arrived late and that proactive email notifications appeared to be disabled (still unconfirmed, but certainly noted online). One user (@Ruan) did take the time to do a breakdown of the finances as stated and made efforts to highlight potential issues of finance in the numbers reported, but this had to be built on only partial by partial numbers related to finances and stock procured by Storaxa, and therefore open to error. Neverthless, even at a casual glance and only using the barebone numbers provided by the campaign creators, the margins do seem rather thin. I wanted to share it here (linked below, just click the image) as I think it’s worth keeping in mind about the scale of this project, once you factor in multiple base configurations and the storage upgrades that have been added:

The post examines the finances of the Storaxa Kickstarter NAS campaign in light of potential delays, as half of the funds are being held by the payment provider, Stripe.

• The total funds raised on Kickstarter and PledgeBox combined is $3,621,444.95.
• A deposit of $3,074,638.00 was made for mass production and ODM, leaving a balance of $546,806.95.
• Using a breakdown of addons, including HDDs, NVMes, SSDs, and Samsung 980 Pro 2TB NVMes, the post calculates the total estimated addon cost at $537,600.
• This leaves just $9,206.95 for global shipping of at least 5,000 packages, and other costs like SD cards, which is viewed as unrealistic.
• Analyzing the base Storaxa unit costs, the post estimates that at least 8,000 units were necessary from the original pledge, and there may be a discrepancy in the number of additional units backed versus those being produced.
• Three hypotheses are proposed:
  1. The creators got an exceptional deal on addons.
  2. The creators won’t profit and are primarily pushing their brand.
  3. More funds than expected were used for non-Storaxa addons, which might hinder the actual Storaxa product development.

The post concludes by asking for an update on the actual numbers of non-Storaxa Addons and clarity on why the production costs appear so high, emphasizing concerns about delivery costs. From the information provided, there are several points to consider:

1. Funds Being Held: Storaxa mentioned that Stripe is holding onto 50% of the funds raised from the campaign. If this is accurate, it would indeed create a liquidity issue for the company.
2. Discrepancy in Costs: Based on the post’s calculations, the funds left after accounting for production costs and the estimated addon costs appear insufficient to cover worldwide shipping of at least 5,000 packages, plus other ancillary costs. This raises concerns about whether all the promised items can be delivered without additional funding.
3. Estimated Addon Costs: The calculations for the addon costs are based on minimum values, and as mentioned in the post, if backers ordered more than one of an item, these costs would rise. Moreover, the post speculates that many might have chosen higher-priced items, which would further strain the finances.
4. Unit Discrepancy: The analysis suggests a potential discrepancy between the number of Storaxa units backed and those being produced, pointing to possible over-production or an underestimation of the number of units required.
5. Three Hypotheses: The post’s hypotheses suggest that Storaxa either secured an incredibly good deal on addons, isn’t looking to profit and is pushing their brand, or has used more funds for non-Storaxa addons than projected, potentially hindering Storaxa product development. The validity of any of these hypotheses would significantly affect the interpretation of Storaxa’s financial situation.

The BIG takeaway here is that Storaxa will need to start engaging with its audience more regularly. There are many in the comments who would point out that this project has seen more updates than many other campaigns on the Kickstarter platform. However, we are still talking about a campaign with $1.8 Million raised in the initial campaign and a further $2 Million in pledge upgrades – these are bot atypical numbers for an average Kickstarter campaign on average (it happens, but most polished campaigns will live in the 5-6 figures in $). Given the reported change in work on their side related to negotiating with suppliers for later deadlines on payments and maintaining the project through this relative period of ‘hand-on’ inactivity, many would like to see higher engagement with their audience in the comments, further updates, tests/demonstrations in-house with the units that they have, further details of the communications with Stripe (share those conversations in greater details to well further refunds perhaps?) and just generally make their activity and presence felt more than it is. Kickstarter is NOT Amazon or eBay, but it does thing on communication and transparency, something that Storaxa was good on and now arguably becoming weaker on during this period of flux. As always, I will continue to follow this evolving crowdfunded NAS campaign.

Sept / Oct 2023 Storaxa NAS Updates

If I had to describe the Storaxa NAS Kickstater campaign throughout October and at the very start of November 2023 in one word, it would be….quiet! In updates the previous month (#27 and #28), the Storaxa group stated that production was not possible due to delays in finances arriving from the payment handler ‘Stripe’. Nevertheless, it did/does seem very quiet on storaxas side throughout all of this and no comments by backers were responded too and the update that was slated for October 12th ended up being late (with virtually no explanation or indication), leading to a lot of user debate about the health of the campaign, the validity of the Stripe funds statements and the information provided up to this point in the official campaign updates. Indeed, in terms of actual milestone events in the last calendar month, there was only really four to speak of. The first was the comment that Storaxa made in response to weeks of silence, which was as follows:

Again, the above comment was after weeks of silence and no replies from users. Equally, this was the only comment on the campaign by Storaxa in that time and although a lot of comments/responses followed, they did not engage with them. Questions surrounding the state of the campaign, further verification of the stripe matters, where the existing funds were being spent, further information on suppliers and more. At the same time as this, there was also the public zoom discussion that I had arranged with Storaxa NAS backers (posted several times on the comments thread, with one of the last ones HERE). It did seem rather coincidental that Storaxa had not been replying to users for an extended period of time, but opted to do so on the day of the public zoom with the post discussed above). This was an organized zoom discussion for backers of the Storaxa NAS Kickstarter campaign, organized by Robbie @ NASCompares. This is NOT an official zoom organized by/in conjunction with the Storaxa/Arrowtrack group. Below you can watch the full zoom call:

There is of course the question of why I did not just host a zoom with Storaxa/Arrowtrak instead, putting users’ questions directly to them? This was asked a few times and (as I discuss in the comment below), I HAD reached out to Storaxa previously for a zoom Q&A session, but they declined to reply.

When Sotraxa did reveal an official update (update #29), it was rather small and largely repeated similar to what the singular comment a few days before had said, but adding a pinch more on production and showing a change that was going to be implemented to the hardware design:

03:57:22 – Update Frequency 04:00:33 – Early Rewards and Address Changes 04:02:28 – Cat Issues 04:03:00 – Is the Storaxa AMD Module using an Aoostar Motherboard? 04:05:20 – Backer Zoom on Jan 30th 2024

The component change related to the internal cage, here:

Now, I AM pleased that they are providing more information! But as discussed in the video, there seems to be a lot of information that they could be supplying that could calm a lot of people’s concerns, yet for one reason or another do not. Such as:

• Information about the existing orders they have with production suppliers (Pro forma invoices, names of the suppliers if possible, images of any hardware that has been delivered at all – and if not due to reasons of deposits/credit agreements needing conclusion, supply further information on this
• More information on the back and forth with Stripe. More of the emails, more of the correspondence. Only 2 images have been shown regarding communication and have been cropped significantly
• Further images on the existing hardware they have an how this new bay/cage component is better/worse than what was in the prototypes and AMD samples
• Clarification on the sourcing and reasoning behind the design change, as many have raised question marks about it’s origin
• Further clarification on how, if the stripe money holding will cease on Nov 7th, how production resuming on 13th Nov will happen so fast. it’s impact on fulfilment?

Finally, storaxa got in touch after Update #29 to state that they still wish to send a review prototype. Of course, I will continue to oblige with this, but nevertheless that campaign still moves forward with a lot of unanswered questions by backers and the current state of the campaign. If/when this unit arrives, I will let backers know and proceed with the original testing as discussed. I hope I have more positive news to share with you in the next update.

 

Unfortunately, at the time of writing this article (Jan 5th 2024), there has not been any further communication from the brand about this review unit, originally sent on 31st October 2023. 

December 2023 Update

Which leads to the December 2023 update. Sadly, very little has changed and is covered in greater detail i nthe video linked below (I have linked to the specific part, just click play. However, the TLDR is:

03:57:22 – Update Frequency – Storaxa assured users that they would maintain updates every 7-10 days, but then unfortunately only maintained this for a week and have now been largely silent since December 7th 2023 (29 Days since the date of this article’s publication)

04:00:33 – Early Rewards and Address Changes – Storaxa/Arrowtrak DID respond to users address change requests

04:03:00 – Is the Storaxa AMD Module using an Aoostar Motherboard? – There were questions being raised on Reddit regarding a very similar motherboard being used on the Aoostar NVMe NAS system and claims that the motherboard inside the Storaxa is the Aoostar model.

This is the system to which they are referring – LINK TO VIDEO

04:05:20 – Backer Zoom on Jan 30th 2024 – I/NASCompares have raised the idea of a backer zoom (not anyway officially endorsed by Stooraxa to discuss the campaign so far)

Video:

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Why Did I Back the Storaxa NAS on Kickstarter? (IMPORTANT!!!!!)

Originally, I had no real intention of backing the Storaxa NAS Kickstarter project. As a long-time follower of channels such as Slope’s Game Room and his Kickscammer series, as well as only backing a tremendously small number of projects on the platform (and even then, for small sums comparatively) I have always had an especially sceptical mindset for alot of crowdfunding projects that have tremendously small profit margins early doors. Additionally, I was not in the market to buy a new NAS solution, as I cover plenty on my YouTube channel and (though contrary to popular belief, I rarely get to keep them and the ones that I do, go into channel content) I already have two personal servers up and running that I am in no rush to replace.

However, after I was contacted by several existing backers of this project and potential backers looking for a 2nd opinion, I started looking into the Storaxa a little more, contacting the organizers about a future review. After this point, a few different things happened. The campaign was nearing conclusion and more backers had been in touch that weekend to express further concern (alongside rising questions on the usual public forums, such as Reddit and STH). So, I made a video on the campaign, my initial impressions, my own questions about the price point vs distribution, and further questions surrounding heat dissipation. This resulted in my original message to the Storaxa group regarding reviews being screenshotted and shared to the comments section of the official page by the organizers themselves, with many points being highlighted (but not all) in my video being addressed.

The odd thing was that I never got a reply to that message personally, only hearing about this from other backers, who too thought the way it had been handled rather odd. So, I sent a follow-up message, with further questions, explaining my position, the methodology behind my video and my intentions in greater detail. The response came two days later, stating that I was playing media games and did not address my questions (stating that the answers were in the comments section – of which only 2/6 were, with 1 other in the backers only area and 3 others surrounding the team, Opensource distribution and production fulfilment waves not answered). Needless to say, I replied with my questions once again (with a few new points) and sadly have never received a reply to that one to date. So, why, after all that, did I back the project?

Now, one hurdle that is part kickstarter’s design and part campaign presentation choice is/was to do with how information is relayed to potential/existing backers. There needs to be a central framework that can be adapted to all projects of all types – there is no ‘one shape fits all’ campaign mould that can be used. This proved especially true when (at that time of writing) the comments section comprised around 2,000 comments (now at more than 6,000 – without a search function too!) and many comments were broken into sub-conversations (and the Kickstarter framework only allows X number loaded in), a long thread of hundreds of voices with the facts getting soon mixed with assumptions and contradiction in places, potentially leading to an echo chamber effect. Again, this is the framework that Kickstarter has for its central conversation thread and not the design of the project organizers. Nonetheless, this did lead to an issue. The bulk of the main information was published behind the main update section, which was set to only be visible to backers and shared videos for the project were made unlisted and shared with backers online.

At this point, I was intrigued enough by the campaign conclusion, the subject of OS-free NAS solutions rolling out from the east more and more, keen to see if/how it could deliver, as well s wanting to ensure an element of accountability and reference for the future. So, I decided to back the project in order to update users on the progress of this unusual NAS regularly. What follows are my monthly updates on the Storaxa Kickstarter NAS. Starting with that initial video from February 6th 2023 and with information, screen grabs and important milestones/changes in the campaign as time moves on. Hopefully, this article will end with high-order fulfilment, everyone getting their Storaxa system, a new kind of NAS solution entering the market and this growing 3rd choice between the Turnkey solutions and full DiY Opensource builds getting bigger and better, but we will have to wait till Summer 2023 to find out. 

Note – I have broken all the information below into monthly chunks (with the 2x Feb chunks being an exception, as the campaign concluded at the end of that month and a volley of updates happened at the end). I am writing the February coverage retroactively, so I apologise in advance if my tenses on some parts are incorrect. I did not even realise at that time that I would be making this article and therefore, it’s been a case of catching up with myself! Additionally, I am composing this with the most recent information FIRST (eg months in reverse order), and updating it each month, so those following this article can get notifications about the updates with the Storaxa NAS summarized. Alternatively, you can browse the comments section HERE or if you are a backer, use the page’s own official updates HERE.

 

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