The Synology Solution 2025/2026 Event – What Was There?

At Synology’s UK Solutions Exhibition 2025, the company marked its 25th anniversary with a detailed look at how it intends to position itself for the next phase of enterprise and private-cloud data management. The event covered a wide spectrum of topics, ranging from backup and storage architecture to surveillance, productivity platforms, and AI governance, with several new products and services scheduled for release in late 2025 and early 2026. Alongside technical presentations and case studies, Synology also addressed contentious issues such as its ongoing hard drive support policy and the balance between on-premises control and cloud services. This article brings together the key takeaways, product roadmaps, and policy updates from the event, supplemented with insights gathered through direct conversations with Synology staff across multiple sessions.

The TL;DR – Here is what’s NEW/Coming Soon

• Synology DVA7400 12 Bay Rackmount (GFX Card, etc)
• Synology DVA3000 4-Bay (seemed like somewhere between the DVA3221 and DVA1622
• Semantic Video Search in Surveillance Station
• Dynamic Mosaic and Smoke Detection in Surveillance Station
• Updates on info for the PAS and GS Systems (eg Cluster Manager)
• More info and lite usage demo of the managed switches
• Same cameras shown from Computex event, but also a “Synology SD Card” (?!?)that is managed in Surveillance Station
• Active Protect tweaks and improved comms with ABB
• Synology Chat Plus and Meets (Video Conferencing software)
• Synology NAS with GFX/GPU Card that can host local LLM
• Synology Tiering

Before We Go Any Further – We STILL Have to Discuss Synology Hard Drive Compatibility!

Synology’s hard drive support policy was a recurring topic throughout the event and in direct conversations with staff. The subject was formally addressed in the opening session, where the company framed its approach as a strategic decision to validate and support selected drives for reliability and lifecycle assurance. In a later Q&A with a large Synology customer, the policy came up again, though the exchange felt somewhat staged. Away from the stage, I spoke with almost a dozen Synology team members on and off the record. The consistent message was that verification of Seagate and Western Digital drives is still in progress, but I also received conflicting off-the-record remarks about how validation and support could be expanded in the future. A follow-up article and video from me on this subject will be published soon to explore the matter further.

“As workloads scale and data becomes even more critical. We’ve made the strategic decision to fully validate and support scenario drives in our solution.
This means that we take an end to end responsibility for performance, reliability and long-term availability by managing both hardware and the software stack.
We intend to show you that we can deliver deeper integration, such as real-time health monitoring, predictive risk analysis and seamless firmware updates, all designed to reduce risk and maximise uptime.

This change is not about limiting choice, it’s about accountability. When you deploy a Synology solution, you can be confident that we stand behind every component and that you’ll receive a system optimised for performance and reliability over its entire lifestyle. And for our partners, this also means fewer unknowns of deployment and support, greater predictability and stronger value for your customers. Together, we can focus less on troubleshooting and more on helping businesses innovate, securely.”

The official position is that tighter control of hardware compatibility will improve integration features like predictive monitoring and firmware management, while reducing deployment risks. However, Synology repeatedly stressed that the policy is not yet final, with feedback from customers and partners still under review. From my discussions, the messaging suggests that although Synology’s stance is rooted in system accountability, the practical implications for users—particularly regarding Seagate and WD models such as IronWolf and Red or surveillance-focused drives like SkyHawk and Purple—remain unsettled. The lack of clarity points to an ongoing process where official announcements may evolve, but for now customers are being told the policy is about creating a more reliable platform rather than restricting options.

Introduction to Synology – 25 Years On

The opening session of Synology’s UK Solutions Exhibition marked the company’s 25th anniversary with a review of its history, current reach, and overall strategy. Synology reported that it has 14 million installations worldwide, is protecting around 25 million entities and servers, and manages more than 2 million accounts. Case examples were used to illustrate different applications, including the Imperial War Museum’s video archive workflows, Toyota’s use of scalable backup and disaster recovery, and surveillance and crowd management deployments using Synology cameras and DVA units. The presentation also provided background on the company’s origins in 2000 and the development of DSM as its Linux-based operating system. DSM was described as having grown from a small-business storage platform into a wider environment that spans file management, surveillance, backup, cloud services, and productivity, positioned between consumer-focused devices and enterprise systems.

The session also focused on the conditions in which these systems now operate. Trends highlighted included increasing architectural complexity from hybrid and cloud deployments, stricter compliance and regulatory requirements, persistent security threats, and ongoing budget constraints. Synology framed its approach around four design principles: integrating hardware and software into a single platform, embedding security features from the outset, simplifying management to reduce reliance on specialist expertise, and ensuring predictable long-term costs rather than shifting expenses over time. A notable point was the company’s drive compatibility and accountability policy. Synology stated that it will validate and support specific hard drives and SSDs to provide real-time monitoring, firmware updates, and lifecycle assurances. However, the company also acknowledged that it is still assessing customer and partner feedback on the subject of drive and SSD verification, indicating that its position may continue to evolve. The presentation ended with an invitation to engage with Synology staff during the event and a transition to the next session on data protection.

New / in-progress / future items mentioned:

• Synology’s drive compatibility and accountability policy, with integrated monitoring, firmware management, and lifecycle support.

• Synology confirmed it is still assessing customer and partner feedback on hard drive and SSD verification, leaving open the possibility of adjustments.

Synology and Data Storage Now/Future

Active Protect and the DP series was once again a heavy presence at this event and was more formally presented as Synology’s hardware-plus-software backup appliance family, structured around three guarantees: isolation, visibility, and auditability. It combines technologies such as high-rate deduplication (up to 80%), btrfs checksums with self-healing, immutability at the primary backup layer tied to retention policies, VM-based backup verification and sandboxing, and software-driven offline air-gap replication. These measures are positioned as protection against common and combined attack chains, including phishing, stolen credentials, ransomware, insider threats, and zero-day exploits. Large-scale management is enabled through clustering (tested with over 2,500 nodes and 150,000 endpoints), protection plans, and failover between backup servers to avoid single points of failure. Audit logs can be forwarded to external SIEMs and long-term retention is supported via Synology’s Secure Scalable Storage with WORM. Case studies included a Japanese bank with six appliances across DR sites, a Taiwanese logistics company consolidating over ten devices, and Toyota, which migrated away from tape to Active Protect in 2025, citing reduced costs and improved resilience.

The presentation framed the wider context as one where 70% of organisations have experienced data loss or attacks and 88% of those were unable to recover. The strategy was outlined as layered: employee education, least-privilege delegated administration, and backup as the final line of defence. Technical implementation details highlighted cloning instead of full copying, policy-driven immutability, VM-based verification, and software-controlled air-gap mechanisms as ways to achieve isolation and restore confidence. Visibility was addressed through centralized portals, cluster management, and protection plan broadcasting across sites, while auditability was achieved through extensive telemetry, monitoring, and immutable log storage. The brand also noted that it is working to further improve connectivity between Active Protect appliances and Active Backup for Business-equipped devices, aiming to strengthen multi-site operations and incremental migration paths. Deployment was described as end-to-end through Synology appliances, with hot spares and replacement hardware options to maintain recovery point objectives. The solution was positioned as an integrated alternative to mixed third-party systems, with the trade-off being a reliance on Synology’s single-vendor model for both hardware and software.

New / in-progress / future items mentioned:

• Active Protect appliance family: integrated hardware-plus-software backup solution with isolation, visibility, and auditability features.

• Protection plans and clustering: centralized policies for managing thousands of endpoints and enabling cross-site disaster recovery.

• Software-based air-gap replication: offline replication without tape media, controlled through software and network port management.

• VM-based backup verification and sandboxing: integrated hypervisor for validating and testing backups.

• Planned improvements to connectivity between Active Protect and Active Backup devices to strengthen multi-site operations and integration.

Robust, Scalable and Fast Storage Now and the Future

This session focused on Synology’s enterprise storage portfolio and its positioning across security, efficiency, scalability, and performance requirements. The company reported that it currently manages around 350 exabytes across roughly 260,000 businesses and highlighted product families for flash, hybrid, and high-capacity storage. Security was presented as a three-stage process (protect, detect, recover), incorporating measures such as multi-factor sign-in, encryption, immutable snapshots, Active Insight monitoring, and replication. This was also where we saw a reference (2nd time this year) to the multi-site storage tiering service ‘Synology Tiering’ – catchy name, right? Sadly, this does not appear to be a deployment model that can be done inside a single system (ala QNAP QTier).

Efficiency claims included up to 5:1 data reduction, thin provisioning, automated tiering, and hybrid cloud integration with C2 and Hybrid Share. Hybrid Share adoption was noted at over 1,400 enterprises and 3,500 sites, with features such as edge caching and global file locking to support multi-site collaboration. The GS series (notably GS3400) was introduced as a scale-out solution for unstructured data, supporting up to 48 nodes, 11.5 PB per cluster, SMB and S3 protocols, and managed centrally with the GridStation Manager software and its dedicated Cluster Manager GUI.

At the performance end, Synology presented the PAS series, including the PAS 7700 all-NVMe U.3 rackmount system and a 12-bay SATA SSD version. PAS systems run on new Parallel Active Manager software and feature active-active dual controllers, RAID TP (triple parity), rate bitmap rebuilds, and cache protection. Demonstrations covered VDI boot storms, large-scale SQL databases, and EDA simulations, with claims of sub-millisecond latency and throughput in the tens of gigabytes per second. Security measures include network isolation, VLANs, and self-encrypting drives. The GS and PAS series were described as extending Synology’s ecosystem from large-scale archival storage to ultra-low-latency mission-critical workloads, all linked through C2 cloud services, Active Insight monitoring, and policy-driven automation. The company also indicated that further improvements are underway to enhance connectivity between Active Protect appliances and Active Backup devices, enabling more integrated multi-site operations.

The demonstrations of the PAS 7700 system were used to illustrate performance under realistic enterprise workloads. In one scenario, a virtual desktop infrastructure with 1,000 desktops was booted simultaneously to highlight predictable behavior during “boot storm” events. A second demonstration focused on SQL database operations, where over 1,000 concurrent users generated mixed read/write activity, reportedly sustaining more than one million IOPS at approximately one millisecond latency. The third example involved an electronic design automation (EDA) simulation handling around 1,300 jobsets, used to demonstrate the system’s ability to maintain consistent throughput and ultra-low latency under computationally intensive conditions. These scenarios were intended to show how the all-NVMe architecture and active-active controller design could deliver stable, high-performance output across diverse mission-critical environments.

New / in-progress / future items mentioned:

• GS series (GridStation): scale-out storage, GS3400 unit, up to 48-node clusters and 11.5 PB per cluster, managed by GridStation Manager with Cluster Manager GUI.

• PAS series: new enterprise rackmount systems, including the PAS 7700 all-NVMe U.3 48-bay system and a 12-bay SATA SSD version, with active-active controllers.

• Parallel Active Manager software: new management layer for PAS systems.

• Planned improvements to connectivity between Active Protect and Active Backup devices for enhanced multi-site integration.

Synology Surveillance Station, New DVA3000, DVA7400, Synology SD Card, Switches and More

This section outlined Synology’s surveillance strategy, built on two platforms: the on-premises Surveillance Station VMS and the new cloud-based Synology C2 Cloud VSaaS. Both are designed to scale across large environments, with CMS central management tested at around 3,000 hosts and 30,000 cameras, and real-world deployments exceeding these figures. Features include open APIs for third-party integration, drag-and-drop monitoring, E-maps, and bulk provisioning tools for rapid deployment.

AI capabilities are available on-camera and on-appliance, with functions such as people/vehicle detection, face recognition, license plate recognition, dynamic mosaic (privacy blurring), and smoke detection. An upcoming semantic video search will enable natural-language style queries across historical footage, and is cited as one reason for higher-capacity DVA models.

New hardware introduced includes the DVA3000 (4-bay, 40 cameras, 6 AI tasks) and the DVA7400 (12-bay rackmount, up to 100 cameras, 40 AI tasks, with a GPU included), both expected in early 2026. Additional components include three PoE switches and an industrial-grade microSD card designed for continuous edge recording and health monitoring, though final specifications such as SD card class remain unconfirmed.

C2 Cloud was described as a cloud-managed surveillance option requiring no local NAS or NVR, with built-in AI analytics, centralized access via browser or mobile, and failover to local peer-to-peer streaming when internet is down. The on-premises and cloud platforms are intended to remain separate at launch, though hybrid interoperability is planned in later updates to unify workflows. Security is built into both models, including encryption, MFA, granular access roles, privacy controls, and a product security incident response team supported by a bug bounty program.

Customer examples ranged from schools and stadiums to large government deployments, highlighting scalability, API-based third-party integration, and operational improvements such as automated crowd counting and smoke detection. Licensing continues to follow Synology’s low-overhead approach for on-prem setups, with cloud plans bundling AI features directly. The roadmap places new cameras in Q4 2025 and the DVA models in early 2026, with hybrid operation features to follow.

When asked directly about the status of hard drive compatibility in the new surveillance systems, including whether support would be limited to Synology-branded HDDs or extend to commonly used models such as WD Purple and Seagate SkyHawk, Synology was unable to provide a clear confirmation. The company indicated that final details on drive verification and supported models for these upcoming surveillance platforms remain under review.

New / in-progress / future items mentioned:

• DVA3000: 4-bay surveillance appliance, 40 camera feeds, 6 AI operations, expected early 2026.

• DVA7400: 12-bay rackmount model with GPU, up to 100 cameras and 40 AI tasks, expected early 2026.

• Upcoming semantic video search: natural-language video query functionality.

• Three new PoE switches for simplified deployment and management.

• Industrial microSD card with edge recording and health reporting (specifications still unconfirmed).

• Synology C2 Cloud(cloud VSaaS): cloud-managed surveillance platform, launching with AI features included.

• Planned hybrid interoperability between Surveillance Station (on-prem) and C2 Cloud (cloud) in future updates.

Synology and AI – New GPU-Equipped Local AI NAS in Development and More Optional AI Integration in Synology NAS

This session focused on Synology’s Office Suite, which is positioned as a private-cloud productivity and communication platform designed to offer enterprises 100% data ownership, on-premises deployment, and long-term cost control. Core services include Drive and Office for file storage and real-time collaboration, Mail Plus for enterprise email, and the upcoming Chat & Meet for messaging and video conferencing. A new AI Console was also introduced, intended to manage and audit AI usage within the suite. The platform targets organizations concerned about rising cloud subscription costs—especially with Microsoft’s announced October 2025 price increases—data sovereignty, and security risks introduced by unsanctioned use of generative AI. Adoption figures cited include over 600,000 businesses and 80 million users.

Synology Drive and Office were presented as tools for structured file management and collaborative editing of documents, spreadsheets, and presentations. Features include file requests, configurable link sharing, audit logs, watermarking, and remote wiping. A case study from Yonsei University Medical Center highlighted the replacement of a Windows-based file system with Synology Drive, enabling centralized permission management, endpoint oversight, and synchronization across 15,000 employee devices. Mail Plus adds enterprise-grade email features, such as domain sharing for multi-site deployments, active-active clustering for high availability, delegated role management, auditing, and moderation workflows. Together, these services are designed to offer core collaboration and communication functions while preserving organizational control of data and infrastructure.

The roadmap extends the suite with Chat & Meet, an on-premises platform for real-time messaging and video conferencing. It is designed to support over 10,000 simultaneous chat users and 7,000 video participants, integrating channels, group messaging, and video sessions into a single interface. Administrative tools include permission management and migration utilities to ease transitions from existing platforms. Parallel to this, Synology is introducing the AI Console, which addresses risks such as content injection, jailbreaks, and data leakage by providing de-identification, provider management, permission settings, and auditing. The console will also support on-prem GPU-backed AI models for tasks such as semantic search, OCR, and speech-to-text, and is planned to integrate with OpenAI-compatible and self-hosted LLMs via MSCP.

The overarching message is that Synology is extending its productivity ecosystem to address enterprise concerns about cost, security, and compliance while enabling new collaboration and AI capabilities. The suite’s design emphasizes continuity through high-availability clustering, role-based administration, and unified consoles for policy enforcement and auditing. With the AI Console, Synology seeks to embed governance into AI usage, allowing enterprises to adopt advanced tools without exposing sensitive data to uncontrolled environments. Looking forward, further integration of GPU-enabled AI features and the addition of Chat & Meet mark key developments in Synology’s private-cloud strategy, aimed at providing alternatives to mainstream SaaS ecosystems while maintaining operational control.

New / in-progress / future items mentioned:

• Chat & Meet: on-premises messaging and video conferencing platform, supporting large-scale deployments.

• AI Console: centralized AI governance with de-identification, provider management, permissions, and auditing.

• Planned GPU-backed AI models: semantic search, OCR, image recognition, and speech-to-text.

• Integration with third-party and on-prem AI servers: OpenAI-compatible and self-hosted models via MSCP.

 

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AI Console for Synology Mail Plus and Synology Office – But Should You Use It?

Note -Thanks again to Daniel from Germany for all his support and assistance for this video. Visit his site HERE

Synology has introduced a new software package called AI Console, aimed at integrating third-party AI and large language model (LLM) services directly into select Synology productivity applications. The package is available on devices running DSM 7.2 or later and supports only certain x86-64 NAS models, reflecting the higher processing and memory requirements of AI workloads.

Rather than running its own local AI engine, Synology provides a centralised management tool for connecting to established AI providers, including OpenAI, Azure OpenAI, Google Gemini via AI Studio or Vertex AI, Amazon Bedrock, and Baidu AI Cloud. Once linked using the administrator’s API key, these services can be used within Synology MailPlus and Synology Office to perform tasks such as summarising long emails, generating responses, translating text, adjusting tone, and producing refined document content.

The AI Console is designed with administration and control in mind. It allows system managers to configure access on a per-package basis, selectively enabling or excluding AI features for specific users or groups. Advanced options include setting daily or per-minute token limits for each user to control consumption and manage costs, as usage charges are determined by the chosen AI provider rather than Synology itself. For privacy protection, the Console supports a de-identification process that can mask predefined categories of sensitive data before prompts are sent to an AI provider, with the original data restored after the response is received.

Administrators can monitor adoption and usage trends through transaction logs, which capture request details such as timestamps, IP addresses, API models used, and token counts, alongside admin logs that record configuration changes. While the AI Console does not add AI functionality to all DSM applications, it focuses on extending the business-oriented MailPlus and Office suite. However, this is not a move that will please all Synology owners or buyers, as some value their NAS primarily for complete local data control and may view any cloud-connected AI integration as an unnecessary or risky addition.

Why is Synology AI Console So Contentious?

The idea of adding AI functionality to a NAS is divisive because many users adopt these systems specifically to avoid reliance on cloud-based services. A key selling point of a Synology NAS has long been the ability to store, process, and back up data entirely within the user’s own premises, retaining full control over where that data resides and who can access it.

By design, the Synology AI Console connects to external AI providers through API calls, meaning that text-based content from MailPlus or Office documents is transmitted to third-party servers for processing. Even with encryption in transit and privacy safeguards such as de-identification, this external dependency conflicts with the expectations of users who purchased a NAS to minimise exposure to external networks. This tension is heightened by the fact that the AI operations do not run locally on the NAS hardware, which for some buyers undermines the appeal of integrating AI into a device marketed for self-contained operation.

Another factor making AI use contentious is the trust and compliance aspect. Many NAS deployments are in small businesses, professional environments, or home offices handling sensitive material. Sending even anonymised extracts of communications or documents to an external service raises compliance questions for organisations bound by strict data protection rules, especially in regulated industries such as healthcare, finance, or legal services.

While the AI Console provides administrative controls, auditing tools, and the option to disable AI entirely for certain users or packages, the underlying reality remains that data is leaving the local network for processing. This creates a fundamental divide between those who welcome AI for its productivity benefits and those who see any form of off-device data processing as incompatible with the core value proposition of a private NAS.

What Security Provisions Have Synology Put in Place?

Synology’s AI Console incorporates multiple layers of control to reduce the risks associated with transmitting data to third-party AI providers. API keys for connected AI services are stored locally on the NAS rather than in the cloud, and all requests are sent directly from the device to the selected AI provider. Administrators can remove these keys at any time, immediately severing the connection. The system allows AI access to be enabled or disabled at the package level, with the option to exclude specific users or groups entirely. To prevent uncontrolled consumption, administrators can set token rate limits per user, measured either per minute or per day. Transaction logs record each AI request with details such as timestamp, source IP address, user account, API model used, and token usage, while admin logs document any configuration changes. This creates a verifiable audit trail for compliance and internal review.

Key security provisions include:

• Local storage of API keys, with no cloud-based key management.

• Direct communication between the NAS and the AI provider, bypassing Synology’s own servers.

• Ability to revoke API access instantly by deleting stored keys.

• Per-package AI enable/disable controls, with user and group-level exclusions.

• Token rate limiting to control per-user API usage.

• Detailed transaction logs for all AI requests.

• Administrative logs for configuration changes.

• Optional logging of request inputs and outputs for auditing.

For added privacy, Synology offers a de-identification feature that can mask selected categories of sensitive data before they are transmitted to the AI provider, restoring the original information once the processed output is returned. This feature can identify and anonymise common identifiers such as names, email addresses, IP addresses, banking details, and various country-specific personal or business numbers. De-identification relies on a combination of AI-driven semantic analysis and predefined regular expression rules, giving administrators control over which data types are masked. It requires the installation of the Container Manager package and a minimum of 8 GB of RAM, with each enabled language model consuming roughly 1 GB of memory. Although Synology notes that de-identification cannot guarantee 100% masking, the mechanism is intended to significantly reduce the chance of exposing sensitive details during AI processing.

Synology Mail Plus and AI Console Integration

When enabled for Synology MailPlus, the AI Console provides a set of functions aimed at improving email efficiency through automated text processing. Within the MailPlus interface, users can generate short or detailed summaries of incoming emails, which can help quickly assess lengthy messages without reading them in full. The AI assistant can also draft replies based on user instructions, with options to adjust tone, length, and formality, or translate the response into a supported language. All AI processing is text-based, with attachments excluded from transmission to the AI provider. The system also supports “Help me write” prompts directly within the reply editor, allowing for quick generation of tailored responses that can be inserted and then edited before sending. Importantly, these capabilities are only available to users granted AI permissions by the administrator, and all actions are recorded in transaction logs for review.

The integration offers multiple editing refinements, including making a message more formal or casual, shortening or lengthening text, and translating to or from languages supported by the connected AI model. Users can also rephrase replies entirely or request alternative drafts. Although these capabilities are similar to features found in other email platforms that integrate AI, the implementation within MailPlus is designed to remain under the control of the NAS administrator, with optional de-identification masking personal data before it is sent to the provider. Responses are generated by the third-party AI service configured in AI Console, and processing occurs only when the user explicitly invokes an AI function, avoiding any automated sending of content without user action.

From a functional perspective, MailPlus AI integration is targeted primarily at professional or business environments that run their own Synology-hosted mail server. It can streamline response drafting, reduce time spent on routine communication, and support multilingual correspondence. However, the scope is currently limited to text-based tasks, with no AI-driven attachment analysis, advanced categorisation, sentiment detection, or automated email sorting included. The feature set also lacks customisable style profiles beyond the basic tone and length adjustments, meaning more specific brand or sector language must still be applied manually. The value for each organisation will depend on how frequently staff interact with longer, more complex emails, and whether the trade-off of involving an external AI service aligns with internal data handling policies and compliance requirements.

Synology Office and AI Console Integration

In Synology Office, AI Console integration extends across the suite’s document, spreadsheet, and presentation tools, embedding AI-assisted functions within the existing editing interface. In documents, the AI assistant can summarise entire files, rewrite selected sections, adjust tone, translate content, or improve grammar. These actions can be applied either through a right-click contextual menu or via a dedicated AI sidebar that displays results alongside the original content. Users can choose to insert AI-generated revisions directly into the file or keep them separate for manual comparison. The system maintains Office’s existing version history, meaning any AI-driven edits can be rolled back without data loss.

In spreadsheets, the integration is aimed at assisting with formula comprehension and basic data interpretation. Users can request explanations of specific formulas, generate new formulas from plain-language prompts, or run simple calculations without manually writing functions. The AI can also produce summaries of table data, although its analytical depth is limited compared to dedicated business intelligence tools. As with documents, processing is restricted to text-based content; the system does not transmit embedded images or charts to the AI provider. Administrators can control whether AI features are available in spreadsheets, allowing them to be enabled for certain user groups while remaining disabled for others.

For presentations, the AI can refine slide text, translate content, or expand bullet points into fuller sentences, making it useful for producing alternate versions of existing material. The functionality mirrors what is available in documents, with tone and length adjustments as well as grammar checks. However, it does not currently create entirely new slide decks or visual layouts from prompts. The processing workflow remains the same across all Office formats: only when a user explicitly triggers an AI action is the relevant text sent to the configured provider, and all requests are recorded in the AI Console’s transaction logs.

Overall, the Synology Office integration offers consistent AI tools across its core applications, focusing on editorial and language-based support rather than data-driven automation. While the scope is narrower than AI-enabled features in some third-party office suites, the implementation maintains administrative control and allows for selective deployment, making it adaptable to environments where privacy considerations limit the use of external services.

What Features of AI/LLM Are Not Present?

Although the Synology AI Console brings AI-assisted functions to MailPlus and Office, it does not provide the same breadth of capabilities found in some competing platforms. There is no locally hosted AI model option, meaning all processing is dependent on a live connection to a third-party provider. As a result, the system lacks offline functionality, GPU-accelerated local workloads, or support for running open-source LLMs within the NAS environment. In practical terms, this means that all AI operations involve external processing, which may not suit users who require fully on-premises data handling.

Beyond the infrastructure level, several functional gaps remain. The integration does not extend to all DSM applications, omitting areas such as File Station, Photo Station, Synology Photos, and Surveillance Station. Within MailPlus and Office, the AI features are focused on text editing and basic summarisation rather than broader automation. There is no built-in capability for sentiment analysis, advanced data analytics, automatic categorisation, or content generation from large datasets. Similarly, the AI Console does not currently allow multi-step task automation or integration with custom scripts, limiting its use to predefined actions within the supported productivity tools.

Is Synology AI Console Safe?

From a technical and administrative perspective, Synology has implemented several measures to protect data when using the AI Console. API keys are stored locally on the NAS, and requests to AI providers are sent directly from the device rather than passing through Synology-operated servers. Administrators can limit access to specific packages, exclude selected users or groups, set token usage caps, and monitor all AI interactions through detailed logs. For additional privacy, the optional de-identification feature can mask sensitive details such as personal identifiers, banking information, and IP addresses before prompts are transmitted, restoring them only after the AI provider returns a response.

However, the safety of the AI Console ultimately depends on the chosen AI provider and the user’s own policies. All processing occurs on the provider’s infrastructure, meaning data leaves the local network whenever AI features are used. Even with encryption and masking in place, this external dependency may be unacceptable in environments with strict regulatory requirements or where complete local control is mandatory. While Synology provides the tools to minimise risk and monitor usage, it is the administrator’s responsibility to select a compliant provider, configure de-identification appropriately, and ensure that AI features are only enabled where the security implications are fully understood.

Here is my video on the original reveal of AI Integration/Connection into Synology DSM when it was first shown off during the Synology Solution Exhibition back in 2023 in Taipei:

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Finally, for free advice about your setup, just leave a message in the comments below here at NASCompares.com and we will get back to you. Need Help? Where possible (and where appropriate) please provide as much information about your requirements, as then I can arrange the best answer and solution to your needs. Do not worry about your e-mail address being required, it will NOT be used in a mailing list and will NOT be used in any way other than to respond to your enquiry. [contact-form-7] TRY CHAT Terms and Conditions   Alternatively, why not ask me on the ASK NASCompares forum, by clicking the button below. This is a community hub that serves as a place that I can answer your question, chew the fat, share new release information and even get corrections posted. I will always get around to answering ALL queries, but as a one-man operation, I cannot promise speed! So by sharing your query in the ASK NASCompares section below, you can get a better range of solutions and suggestions, alongside my own.

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