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Synology Solution Exhibition 2025 – What We Saw, What We Learned
11 septembre 2025 à 21:27

Synology Solution Exhibition 2025 – What We Saw, What We Learned

NAS Compares

Par : Rob Andrews

11 septembre 2025 à 21:27

The Synology Solution 2025/2026 Event – What Was There?

At Synology’s UK Solutions Exhibition 2025, the company marked its 25th anniversary with a detailed look at how it intends to position itself for the next phase of enterprise and private-cloud data management. The event covered a wide spectrum of topics, ranging from backup and storage architecture to surveillance, productivity platforms, and AI governance, with several new products and services scheduled for release in late 2025 and early 2026. Alongside technical presentations and case studies, Synology also addressed contentious issues such as its ongoing hard drive support policy and the balance between on-premises control and cloud services. This article brings together the key takeaways, product roadmaps, and policy updates from the event, supplemented with insights gathered through direct conversations with Synology staff across multiple sessions.

The TL;DR – Here is what’s NEW/Coming Soon

Synology DVA7400 12 Bay Rackmount (GFX Card, etc)
Synology DVA3000 4-Bay (seemed like somewhere between the DVA3221 and DVA1622
Semantic Video Search in Surveillance Station
Dynamic Mosaic and Smoke Detection in Surveillance Station
Updates on info for the PAS and GS Systems (eg Cluster Manager)
More info and lite usage demo of the managed switches
Same cameras shown from Computex event, but also a “Synology SD Card” (?!?)that is managed in Surveillance Station
Active Protect tweaks and improved comms with ABB
Synology Chat Plus and Meets (Video Conferencing software)
Synology NAS with GFX/GPU Card that can host local LLM
Synology Tiering

Before We Go Any Further – We STILL Have to Discuss Synology Hard Drive Compatibility!

Synology’s hard drive support policy was a recurring topic throughout the event and in direct conversations with staff. The subject was formally addressed in the opening session, where the company framed its approach as a strategic decision to validate and support selected drives for reliability and lifecycle assurance. In a later Q&A with a large Synology customer, the policy came up again, though the exchange felt somewhat staged. Away from the stage, I spoke with almost a dozen Synology team members on and off the record. The consistent message was that verification of Seagate and Western Digital drives is still in progress, but I also received conflicting off-the-record remarks about how validation and support could be expanded in the future. A follow-up article and video from me on this subject will be published soon to explore the matter further.

“As workloads scale and data becomes even more critical. We’ve made the strategic decision to fully validate and support scenario drives in our solution.
This means that we take an end to end responsibility for performance, reliability and long-term availability by managing both hardware and the software stack.
We intend to show you that we can deliver deeper integration, such as real-time health monitoring, predictive risk analysis and seamless firmware updates, all designed to reduce risk and maximise uptime.

This change is not about limiting choice, it’s about accountability. When you deploy a Synology solution, you can be confident that we stand behind every component and that you’ll receive a system optimised for performance and reliability over its entire lifestyle. And for our partners, this also means fewer unknowns of deployment and support, greater predictability and stronger value for your customers. Together, we can focus less on troubleshooting and more on helping businesses innovate, securely.”

The official position is that tighter control of hardware compatibility will improve integration features like predictive monitoring and firmware management, while reducing deployment risks. However, Synology repeatedly stressed that the policy is not yet final, with feedback from customers and partners still under review. From my discussions, the messaging suggests that although Synology’s stance is rooted in system accountability, the practical implications for users—particularly regarding Seagate and WD models such as IronWolf and Red or surveillance-focused drives like SkyHawk and Purple—remain unsettled. The lack of clarity points to an ongoing process where official announcements may evolve, but for now customers are being told the policy is about creating a more reliable platform rather than restricting options.

Introduction to Synology – 25 Years On

The opening session of Synology’s UK Solutions Exhibition marked the company’s 25th anniversary with a review of its history, current reach, and overall strategy. Synology reported that it has 14 million installations worldwide, is protecting around 25 million entities and servers, and manages more than 2 million accounts. Case examples were used to illustrate different applications, including the Imperial War Museum’s video archive workflows, Toyota’s use of scalable backup and disaster recovery, and surveillance and crowd management deployments using Synology cameras and DVA units. The presentation also provided background on the company’s origins in 2000 and the development of DSM as its Linux-based operating system. DSM was described as having grown from a small-business storage platform into a wider environment that spans file management, surveillance, backup, cloud services, and productivity, positioned between consumer-focused devices and enterprise systems.

The session also focused on the conditions in which these systems now operate. Trends highlighted included increasing architectural complexity from hybrid and cloud deployments, stricter compliance and regulatory requirements, persistent security threats, and ongoing budget constraints. Synology framed its approach around four design principles: integrating hardware and software into a single platform, embedding security features from the outset, simplifying management to reduce reliance on specialist expertise, and ensuring predictable long-term costs rather than shifting expenses over time. A notable point was the company’s drive compatibility and accountability policy. Synology stated that it will validate and support specific hard drives and SSDs to provide real-time monitoring, firmware updates, and lifecycle assurances. However, the company also acknowledged that it is still assessing customer and partner feedback on the subject of drive and SSD verification, indicating that its position may continue to evolve. The presentation ended with an invitation to engage with Synology staff during the event and a transition to the next session on data protection.

New / in-progress / future items mentioned:

Synology’s drive compatibility and accountability policy, with integrated monitoring, firmware management, and lifecycle support.
Synology confirmed it is still assessing customer and partner feedback on hard drive and SSD verification, leaving open the possibility of adjustments.

Synology and Data Storage Now/Future

Active Protect and the DP series was once again a heavy presence at this event and was more formally presented as Synology’s hardware-plus-software backup appliance family, structured around three guarantees: isolation, visibility, and auditability. It combines technologies such as high-rate deduplication (up to 80%), btrfs checksums with self-healing, immutability at the primary backup layer tied to retention policies, VM-based backup verification and sandboxing, and software-driven offline air-gap replication. These measures are positioned as protection against common and combined attack chains, including phishing, stolen credentials, ransomware, insider threats, and zero-day exploits. Large-scale management is enabled through clustering (tested with over 2,500 nodes and 150,000 endpoints), protection plans, and failover between backup servers to avoid single points of failure. Audit logs can be forwarded to external SIEMs and long-term retention is supported via Synology’s Secure Scalable Storage with WORM. Case studies included a Japanese bank with six appliances across DR sites, a Taiwanese logistics company consolidating over ten devices, and Toyota, which migrated away from tape to Active Protect in 2025, citing reduced costs and improved resilience.

The presentation framed the wider context as one where 70% of organisations have experienced data loss or attacks and 88% of those were unable to recover. The strategy was outlined as layered: employee education, least-privilege delegated administration, and backup as the final line of defence. Technical implementation details highlighted cloning instead of full copying, policy-driven immutability, VM-based verification, and software-controlled air-gap mechanisms as ways to achieve isolation and restore confidence. Visibility was addressed through centralized portals, cluster management, and protection plan broadcasting across sites, while auditability was achieved through extensive telemetry, monitoring, and immutable log storage. The brand also noted that it is working to further improve connectivity between Active Protect appliances and Active Backup for Business-equipped devices, aiming to strengthen multi-site operations and incremental migration paths. Deployment was described as end-to-end through Synology appliances, with hot spares and replacement hardware options to maintain recovery point objectives. The solution was positioned as an integrated alternative to mixed third-party systems, with the trade-off being a reliance on Synology’s single-vendor model for both hardware and software.

New / in-progress / future items mentioned:

Active Protect appliance family: integrated hardware-plus-software backup solution with isolation, visibility, and auditability features.
Protection plans and clustering: centralized policies for managing thousands of endpoints and enabling cross-site disaster recovery.
Software-based air-gap replication: offline replication without tape media, controlled through software and network port management.
VM-based backup verification and sandboxing: integrated hypervisor for validating and testing backups.
Planned improvements to connectivity between Active Protect and Active Backup devices to strengthen multi-site operations and integration.

Robust, Scalable and Fast Storage Now and the Future

This session focused on Synology’s enterprise storage portfolio and its positioning across security, efficiency, scalability, and performance requirements. The company reported that it currently manages around 350 exabytes across roughly 260,000 businesses and highlighted product families for flash, hybrid, and high-capacity storage. Security was presented as a three-stage process (protect, detect, recover), incorporating measures such as multi-factor sign-in, encryption, immutable snapshots, Active Insight monitoring, and replication. This was also where we saw a reference (2nd time this year) to the multi-site storage tiering service ‘Synology Tiering’ – catchy name, right? Sadly, this does not appear to be a deployment model that can be done inside a single system (ala QNAP QTier).

Efficiency claims included up to 5:1 data reduction, thin provisioning, automated tiering, and hybrid cloud integration with C2 and Hybrid Share. Hybrid Share adoption was noted at over 1,400 enterprises and 3,500 sites, with features such as edge caching and global file locking to support multi-site collaboration. The GS series (notably GS3400) was introduced as a scale-out solution for unstructured data, supporting up to 48 nodes, 11.5 PB per cluster, SMB and S3 protocols, and managed centrally with the GridStation Manager software and its dedicated Cluster Manager GUI.

At the performance end, Synology presented the PAS series, including the PAS 7700 all-NVMe U.3 rackmount system and a 12-bay SATA SSD version. PAS systems run on new Parallel Active Manager software and feature active-active dual controllers, RAID TP (triple parity), rate bitmap rebuilds, and cache protection. Demonstrations covered VDI boot storms, large-scale SQL databases, and EDA simulations, with claims of sub-millisecond latency and throughput in the tens of gigabytes per second. Security measures include network isolation, VLANs, and self-encrypting drives. The GS and PAS series were described as extending Synology’s ecosystem from large-scale archival storage to ultra-low-latency mission-critical workloads, all linked through C2 cloud services, Active Insight monitoring, and policy-driven automation. The company also indicated that further improvements are underway to enhance connectivity between Active Protect appliances and Active Backup devices, enabling more integrated multi-site operations.

The demonstrations of the PAS 7700 system were used to illustrate performance under realistic enterprise workloads. In one scenario, a virtual desktop infrastructure with 1,000 desktops was booted simultaneously to highlight predictable behavior during “boot storm” events. A second demonstration focused on SQL database operations, where over 1,000 concurrent users generated mixed read/write activity, reportedly sustaining more than one million IOPS at approximately one millisecond latency. The third example involved an electronic design automation (EDA) simulation handling around 1,300 jobsets, used to demonstrate the system’s ability to maintain consistent throughput and ultra-low latency under computationally intensive conditions. These scenarios were intended to show how the all-NVMe architecture and active-active controller design could deliver stable, high-performance output across diverse mission-critical environments.

New / in-progress / future items mentioned:

GS series (GridStation): scale-out storage, GS3400 unit, up to 48-node clusters and 11.5 PB per cluster, managed by GridStation Manager with Cluster Manager GUI.
PAS series: new enterprise rackmount systems, including the PAS 7700 all-NVMe U.3 48-bay system and a 12-bay SATA SSD version, with active-active controllers.
Parallel Active Manager software: new management layer for PAS systems.
Planned improvements to connectivity between Active Protect and Active Backup devices for enhanced multi-site integration.

Synology Surveillance Station, New DVA3000, DVA7400, Synology SD Card, Switches and More

This section outlined Synology’s surveillance strategy, built on two platforms: the on-premises Surveillance Station VMS and the new cloud-based Synology C2 Cloud VSaaS. Both are designed to scale across large environments, with CMS central management tested at around 3,000 hosts and 30,000 cameras, and real-world deployments exceeding these figures. Features include open APIs for third-party integration, drag-and-drop monitoring, E-maps, and bulk provisioning tools for rapid deployment.

AI capabilities are available on-camera and on-appliance, with functions such as people/vehicle detection, face recognition, license plate recognition, dynamic mosaic (privacy blurring), and smoke detection. An upcoming semantic video search will enable natural-language style queries across historical footage, and is cited as one reason for higher-capacity DVA models.

New hardware introduced includes the DVA3000 (4-bay, 40 cameras, 6 AI tasks) and the DVA7400 (12-bay rackmount, up to 100 cameras, 40 AI tasks, with a GPU included), both expected in early 2026. Additional components include three PoE switches and an industrial-grade microSD card designed for continuous edge recording and health monitoring, though final specifications such as SD card class remain unconfirmed.

C2 Cloud was described as a cloud-managed surveillance option requiring no local NAS or NVR, with built-in AI analytics, centralized access via browser or mobile, and failover to local peer-to-peer streaming when internet is down. The on-premises and cloud platforms are intended to remain separate at launch, though hybrid interoperability is planned in later updates to unify workflows. Security is built into both models, including encryption, MFA, granular access roles, privacy controls, and a product security incident response team supported by a bug bounty program.

Customer examples ranged from schools and stadiums to large government deployments, highlighting scalability, API-based third-party integration, and operational improvements such as automated crowd counting and smoke detection. Licensing continues to follow Synology’s low-overhead approach for on-prem setups, with cloud plans bundling AI features directly. The roadmap places new cameras in Q4 2025 and the DVA models in early 2026, with hybrid operation features to follow.

When asked directly about the status of hard drive compatibility in the new surveillance systems, including whether support would be limited to Synology-branded HDDs or extend to commonly used models such as WD Purple and Seagate SkyHawk, Synology was unable to provide a clear confirmation. The company indicated that final details on drive verification and supported models for these upcoming surveillance platforms remain under review.

New / in-progress / future items mentioned:

DVA3000: 4-bay surveillance appliance, 40 camera feeds, 6 AI operations, expected early 2026.
DVA7400: 12-bay rackmount model with GPU, up to 100 cameras and 40 AI tasks, expected early 2026.

Upcoming semantic video search: natural-language video query functionality.
Three new PoE switches for simplified deployment and management.
Industrial microSD card with edge recording and health reporting (specifications still unconfirmed).
Synology C2 Cloud(cloud VSaaS): cloud-managed surveillance platform, launching with AI features included.
Planned hybrid interoperability between Surveillance Station (on-prem) and C2 Cloud (cloud) in future updates.

Synology and AI – New GPU-Equipped Local AI NAS in Development and More Optional AI Integration in Synology NAS

This session focused on Synology’s Office Suite, which is positioned as a private-cloud productivity and communication platform designed to offer enterprises 100% data ownership, on-premises deployment, and long-term cost control. Core services include Drive and Office for file storage and real-time collaboration, Mail Plus for enterprise email, and the upcoming Chat & Meet for messaging and video conferencing. A new AI Console was also introduced, intended to manage and audit AI usage within the suite. The platform targets organizations concerned about rising cloud subscription costs—especially with Microsoft’s announced October 2025 price increases—data sovereignty, and security risks introduced by unsanctioned use of generative AI. Adoption figures cited include over 600,000 businesses and 80 million users.

Synology Drive and Office were presented as tools for structured file management and collaborative editing of documents, spreadsheets, and presentations. Features include file requests, configurable link sharing, audit logs, watermarking, and remote wiping. A case study from Yonsei University Medical Center highlighted the replacement of a Windows-based file system with Synology Drive, enabling centralized permission management, endpoint oversight, and synchronization across 15,000 employee devices. Mail Plus adds enterprise-grade email features, such as domain sharing for multi-site deployments, active-active clustering for high availability, delegated role management, auditing, and moderation workflows. Together, these services are designed to offer core collaboration and communication functions while preserving organizational control of data and infrastructure.

The roadmap extends the suite with Chat & Meet, an on-premises platform for real-time messaging and video conferencing. It is designed to support over 10,000 simultaneous chat users and 7,000 video participants, integrating channels, group messaging, and video sessions into a single interface. Administrative tools include permission management and migration utilities to ease transitions from existing platforms. Parallel to this, Synology is introducing the AI Console, which addresses risks such as content injection, jailbreaks, and data leakage by providing de-identification, provider management, permission settings, and auditing. The console will also support on-prem GPU-backed AI models for tasks such as semantic search, OCR, and speech-to-text, and is planned to integrate with OpenAI-compatible and self-hosted LLMs via MSCP.

The overarching message is that Synology is extending its productivity ecosystem to address enterprise concerns about cost, security, and compliance while enabling new collaboration and AI capabilities. The suite’s design emphasizes continuity through high-availability clustering, role-based administration, and unified consoles for policy enforcement and auditing. With the AI Console, Synology seeks to embed governance into AI usage, allowing enterprises to adopt advanced tools without exposing sensitive data to uncontrolled environments. Looking forward, further integration of GPU-enabled AI features and the addition of Chat & Meet mark key developments in Synology’s private-cloud strategy, aimed at providing alternatives to mainstream SaaS ecosystems while maintaining operational control.

New / in-progress / future items mentioned:

Chat & Meet: on-premises messaging and video conferencing platform, supporting large-scale deployments.
AI Console: centralized AI governance with de-identification, provider management, permissions, and auditing.
Planned GPU-backed AI models: semantic search, OCR, image recognition, and speech-to-text.
Integration with third-party and on-prem AI servers: OpenAI-compatible and self-hosted models via MSCP.

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If you like this service, please consider supporting us. We use affiliate links on the blog allowing NAScompares information and advice service to be free of charge to you.Anything you purchase on the day you click on our links will generate a small commission which isused to run the website. Here is a link for Amazon and B&H.You can also get me a

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Alternatively, why not ask me on the ASK NASCompares forum, by clicking the button below. This is a community hub that serves as a place that I can answer your question, chew the fat, share new release information and even get corrections posted. I will always get around to answering ALL queries, but as a one-man operation, I cannot promise speed! So by sharing your query in the ASK NASCompares section below, you can get a better range of solutions and suggestions, alongside my own.

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Cachem
Non, Synology ne fait pas marche arrière sur la compatibilité des disques tiers (NAS)
12 septembre 2025 à 07:00

Non, Synology ne fait pas marche arrière sur la compatibilité des disques tiers (NAS)

Cachem

Par : Fx

12 septembre 2025 à 07:00

Plusieurs d’entre vous nous ont récemment alerté au sujet d’un commentaire publié sous une vidéo YouTube. Celui-ci, signé par Synology Europe (en réalité plutôt Synology Allemagne), a suscité beaucoup de réactions puisqu’il évoque l’avenir de la compatibilité des disques durs tiers avec les NAS de la marque. Cependant, certains ont cru (à tort) que Synology faisait machine arrière. Ce n’est pas le cas…

question - Non, Synology ne fait pas marche arrière sur la compatibilité des disques tiers (NAS)

Changement de politique initié par Synology

Comme nous l’avions déjà expliqué, Synology a inversé sa logique de compatibilité. Désormais, ce n’est plus uniquement l’entreprise qui teste et valide les disques (HDD et SSD) pour ses NAS. En effet, cela représente un énorme travail, aussi bien en temps qu’en coûts financiers. D’autant plus que les fabricants de disques modifient régulièrement leurs firmwares, ou changent certains composants matériels, sans toujours communiquer sur les impacts potentiels pour les NAS.

Pour réduire cette charge, le constructeur taïwanais a mis en place un cahier des charges très strict à destination des fabricants de disques. Ces derniers doivent désormais certifier eux-mêmes leurs produits afin de garantir leur compatibilité avec les nouveaux modèles, comme la gamme DSx25+. On peut raisonnablement supposer que d’autres engagements sont exigés et que Synology procèdera ensuite à certains contrôles complémentaires. Depuis le début, Synology nous a toujours affirmé être en discussion avec plusieurs fabricants, mais sans donner plus de détails.

Le commentaire de Synology

Sous la vidéo YouTube en question, on peut lire ce commentaire (en allemand) :

« Wir wissen, dass sich viele User mehr Flexibilität bei den HDDs wünschen. Derzeit führen wir Gespräche mit Herstellern, damit in Zukunft auch wieder Drittanbieter-Festplatten offiziell unterstützt werden. Das ist aber ein Prozess, der nicht von heute auf morgen abgeschlossen ist. »

Et voici une traduction faite avec DeepL :

« Nous savons que de nombreux utilisateurs souhaitent davantage de flexibilité en matière de disques durs. Nous sommes actuellement en pourparlers avec les fabricants afin que les disques durs tiers soient à nouveau officiellement pris en charge à l’avenir. Mais il s’agit d’un processus qui ne se fera pas du jour au lendemain. »

Ce commentaire confirme donc que Synology est bien toujours en discussion avec les constructeurs de disques pour rouvrir la compatibilité. Toutefois, rien n’indique un quelconque rétropédalage de la part Synology comme nous avons pu le lire…

La réponse de Synology France

Afin d’éviter toute interprétation hasardeuse, nous avons contacté directement Synology France. Ivan Lebowski (Sales Team Leader) nous a confirmé :

« La situation n’a pas vraiment changé. Nous sommes en discussion avec les fabricants de disques afin qu’ils puissent certifier leurs disques sur nos NAS. »

En clair, Synology confirme les discussions, mais ne s’avance pas davantage. Pas de calendrier, pas d’annonce officielle, seulement une confirmation que le processus est en cours.

NAS Compares
WHY Synology Changed Support of 3rd Party Hard Drives in DSM?
3 septembre 2025 à 18:00

WHY Synology Changed Support of 3rd Party Hard Drives in DSM?

NAS Compares

Par : Rob Andrews

3 septembre 2025 à 18:00

Is there a good reason for Synology to change the support of “Unverified Drives” in DSM?

Synology has long been regarded as one of the most user-friendly and reliable NAS brands in the market, balancing intuitive software with a wide hardware range that appeals to both home and business users. However, in recent years the company has taken an increasingly controversial path by enforcing strict compatibility requirements for hard drives and SSDs. Beginning with DSM 7 and escalating into the 2025 generation of devices, Synology now only certifies and supports its own branded storage media, effectively locking out many widely used alternatives from Seagate, Western Digital, and Toshiba. While Synology positions this move as a way to ensure system stability and consistency, the decision has sparked significant backlash among users who feel restricted in their options and burdened by higher costs. As competitors expand their ecosystems with more openness and flexibility, this proprietary approach risks damaging Synology’s reputation, raising questions about whether the company has prioritized profit margins over user choice.

What is the MAIN PROBLEM(s) with this decision by Synology?

The most immediate problem with Synology’s hard drive policy is the loss of flexibility that once made their systems so appealing. For years, customers could select from a wide range of industry-standard drives from Seagate, Western Digital, or Toshiba, tailoring storage to their budget, performance requirements, or regional availability. This freedom not only allowed users to balance cost and capacity, but also gave small businesses and home enthusiasts the ability to reuse existing drives, upgrade incrementally, or take advantage of promotions from different vendors. By restricting DSM compatibility to Synology-labelled drives, that flexibility is gone. For many users outside major markets, Synology’s drives are harder to source, priced higher than the competition, or limited in available capacities. What once felt like an open platform now increasingly resembles a closed ecosystem, where users must accept the vendor’s terms even if it means compromising on affordability or performance.

Another dimension of the problem lies in how Synology has communicated these changes, which many see as evasive or disingenuous. Officially, the company justifies the restriction as a move toward greater reliability and predictable system performance. The argument is that by narrowing the range of drives tested and supported, Synology can optimize DSM to work seamlessly with drives that have firmware tailored for its environment. In practice, though, the same underlying hardware often originates from Seagate or Toshiba, with only minor firmware adjustments and new branding. This creates a perception that Synology is overstating the technical benefits while quietly using the policy to secure higher margins. For long-time users, the contrast is stark: older models happily ran third-party drives with few issues, which makes the sudden insistence on “certification” seem less like an engineering requirement and more like a business maneuver. The result has been a significant erosion of trust between the company and its community.

The wider impact of this strategy has also been felt across the storage industry. Resellers have reported declining sales of Synology’s Plus series devices as customers explore alternatives such as QNAP, TrueNAS, or newer entrants like UGREEN and UniFi. For Synology, this shift is particularly damaging because its reputation has historically rested on attracting less technical buyers who value simplicity and reliability over DIY solutions. Now, even these entry-level and mid-range users are questioning whether they should commit to an ecosystem that limits their choice of drives and increases their costs. At the same time, hard drive manufacturers like Seagate and Western Digital are also affected, as Synology’s decision reduces the number of channels through which their products reach end customers. The ripple effect is therefore twofold: Synology risks alienating its base of loyal customers, while storage vendors lose a once-reliable partner, creating tension that could ultimately push more buyers toward competing NAS brands.

How Can Synology Solve This (if they want to)?

One path forward for Synology would be to adopt a hybrid compatibility model, where its own branded drives remain the recommended or default choice but third-party alternatives are still officially supported. This compromise has been proven by other vendors such as UniFi and QNAP, who sell their own labelled drives while maintaining compatibility lists for major manufacturers like Seagate, Western Digital, and Toshiba. By following this model, Synology could continue promoting the reliability benefits of its branded hardware without alienating customers who prefer flexibility. In practice, this would preserve a sense of choice for users while ensuring Synology can still highlight its “optimized” solutions as the safer, supported route.

A second solution would be to introduce explicit user consent during setup in DSM. Instead of blocking unsupported drives outright, Synology could warn users with a clear message that their chosen media is not on the verified list and may not receive full technical support. The responsibility then shifts to the user, who can decide whether to prioritize cost savings, capacity, or specific models over guaranteed compatibility. This would align Synology’s policy more closely with customer expectations while protecting the company from liability. It would also help reduce reliance on unofficial modification scripts, which have become increasingly popular but operate outside of Synology’s oversight.

Finally, Synology could address the availability and pricing concerns around its own branded drives. In many regions, these drives are either difficult to source or significantly more expensive than equivalent Seagate or Western Digital models. Improving distribution channels, ensuring consistent stock, and narrowing the price gap would make the transition more palatable to users who are willing to adopt Synology’s ecosystem but feel penalized by limited access. By focusing on accessibility and fairness rather than exclusivity, Synology could rebuild goodwill while still driving revenue from its hardware strategy. Taken together, these steps would not fully reverse the controversy but would demonstrate responsiveness and provide a clearer path to balancing stability, customer choice, and profitability.

Is there a way to FORCE a Synology NAS to accept unverified Hard Drives and SSDs in DSM?

For users unwilling to accept Synology’s restrictive stance on storage media, the community has developed reliable workarounds that re-enable full functionality for third-party hard drives and SSDs. The most widely adopted method involves injecting a script into the NAS system that bypasses DSM’s compatibility database, allowing otherwise unsupported drives to be used for installation, storage pools, caching, and expansion. Synology’s 2025 Plus-series models, such as the DS925+, block DSM installation if only unverified drives are present and issue constant warnings in Storage Manager. To overcome this, users first employ a Telnet-based flag during initial setup that tricks DSM into accepting the installation, followed by a more permanent fix applied through SSH. At the heart of this solution is Dave Russell’s (007revad) GitHub project Synology_HDD_db, which modifies DSM’s internal drive compatibility files. Once downloaded and executed via SSH, the script detects the NAS model, DSM version, and connected drives, then patches the system to treat them as officially supported.

The process is reversible, non-destructive, and works across multiple DSM versions, including DSM 7.2 and later. Additional features allow removal of persistent warning banners, full use of NVMe drives as storage volumes, and optional disabling of intrusive monitoring services like WDDA. To ensure ongoing stability, users can also configure a scheduled task in DSM’s Task Scheduler that re-applies the script at every boot, guaranteeing compatibility survives updates, reboots, or new drive insertions. While the script is robust and actively maintained, there are clear disclaimers: using it involves modifying system files, may void official Synology support, and should only be attempted by users confident with SSH and terminal commands who have reliable data backups. Nonetheless, for advanced users, system integrators, and enthusiasts, this community-driven solution has become the de facto method of restoring the freedom to use affordable and widely available third-party drives in modern Synology NAS systems.

Example of a 30TB Seagate HDD visible and functioning inside a Synology DS925+

Note – You can follow my guide on how to use this script modification (as well as outlining the pros and cons) HERE on the blog, or watch the video below:

The Future of Synology in the eyes of new and old buyers?

Synology’s decision to enforce exclusive support for its own branded hard drives and SSDs marks one of the most controversial shifts in the company’s history, transforming how both long-time customers and potential buyers view the brand. For over a decade, Synology’s appeal rested on a combination of intuitive software, solid hardware, and flexibility in allowing users to choose their own storage media from trusted vendors like Seagate, Toshiba, and Western Digital. By removing that choice in the 2025 generation, Synology has fundamentally altered the value proposition of its systems, making them appear less like open storage platforms and more like tightly controlled appliances. While the company justifies the policy by citing stability, predictability, and reduced support overhead, many users interpret it as a profit-driven attempt to push proprietary drives into the market, especially since these are often rebranded versions of third-party disks with modified firmware and higher price tags.

The backlash has been considerable, with resellers and community forums reporting falling interest in Synology’s Plus-series devices, particularly among home and small business users who previously embraced them for affordability and ease of expansion. Competing NAS providers such as QNAP, TrueNAS, UGREEN, and UniFi have been quick to capitalize on the discontent, positioning themselves as more open alternatives that maintain compatibility with industry-standard drives. At the same time, the growth of unofficial solutions like Dave Russell’s compatibility script demonstrates how determined users are to regain control over their hardware, even at the risk of voiding warranty or stepping outside official support. This dynamic reflects a widening gap between Synology’s official direction and the needs of its customer base, many of whom would prefer to accept a disclaimer about using unverified drives rather than being forced into a closed ecosystem.

Ultimately, Synology now stands at a crossroads that will define its reputation in the storage industry for years to come. If it continues to double down on a closed, proprietary model, the company may secure short-term revenue through drive sales but risks long-term damage to its image and market share. On the other hand, reintroducing a more flexible, transparent approach—such as allowing user consent for unsupported drives or improving global pricing and availability of its own disks—could restore trust and preserve its standing as the NAS brand of choice for both novices and professionals. The availability of community workarounds ensures that frustrated users are not entirely locked out of their systems, but the very existence of these tools highlights how far Synology has drifted from its once customer-first ethos. The next few years will be crucial, as the company either adjusts course and strikes a balance between profitability and user freedom, or risks ceding ground to rivals who are eager to embrace the openness Synology has chosen to leave behind.

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NAS Compares
Using Unverified HDD/SSD on a Synology 2025 NAS – A COMPLETE STEP BY STEP WALKTHROUGH
6 août 2025 à 18:00

Using Unverified HDD/SSD on a Synology 2025 NAS – A COMPLETE STEP BY STEP WALKTHROUGH

NAS Compares

Par : Rob Andrews

6 août 2025 à 18:00

Use Whatever Hard Drives or SSDs on Your Synology NAS (2025 Guide)

Note – there is a YouTube tutorial version of this guide HERE on the NASCompares YouTube Channel

Synology’s 2025 generation of NAS systems, such as the DS925+ and other Plus series models, introduced a more restrictive approach to drive compatibility. Unlike previous generations, these devices enforce a compatibility check that blocks or limits functionality when non-Synology hard drives or SSDs are used. As a result, users are unable to install DSM, create storage pools, or configure caching volumes using unverified drives. Even drives that work in earlier Synology models are now flagged as unsupported, resulting in persistent alerts or outright refusal to function. This guide provides a complete walkthrough for users who want to bypass those restrictions and enable full usage of third-party SATA and NVMe drives, including for pools, volumes, hot spares, and cache. It includes step-by-step instructions on how to install DSM with only unverified drives, how to remove system warnings, and how to automate the process for future updates or drive additions. The solutions here rely on trusted scripts developed by the Synology community and require minimal system modification, allowing users to regain control over their own hardware.

Special Thanks to Dave Russell

View 007revad's full-sized avatar

The ability to bypass Synology’s restrictive drive compatibility checks would not be possible without the extensive work of Dave Russell, widely known in the Synology community as 007revad. His GitHub project, Synology_HDD_db, is the basis for all the procedures outlined in this guide. The script he developed modifies DSM’s internal compatibility database, enabling full functionality for otherwise unsupported HDDs, SSDs, and NVMe drives. Dave has not only written and maintained this complex script, but also ensured that it works across different NAS models and DSM versions, including DSM 7.2 and newer. He continues to improve the tool in response to Synology firmware changes, regularly providing updates and extended options such as M.2 volume support and WDDA disablement. Users are strongly encouraged to consult the official GitHub repository, follow the provided documentation, and, where possible, support his ongoing work HERE, which remains freely available to the broader NAS community.

MASSIVE Disclaimer

Modifying your Synology NAS to allow the use of unverified drives is not officially supported by Synology. By applying the changes described in this guide, you will be altering system files and bypassing built-in compatibility checks within DSM. While these changes are reversible and have been widely tested, doing so may void your Synology warranty or affect your ability to receive technical support from the manufacturer, even in cases unrelated to storage. Additionally, although the script-based method described here is non-destructive and has proven safe for many users, there is always a minimal risk of issues following DSM updates or hardware changes. You should not proceed unless you have full backups of your data and are comfortable with SSH and terminal operations. This guide is intended for advanced users, system integrators, or home NAS enthusiasts who understand the risks and accept responsibility for operating outside of official Synology support channels.

How to Set Up a Synology NAS with No Drives Installed to Allow DSM Installation

Synology’s 2025 and later Plus-series NAS systems will not allow DSM installation if only unverified drives are present. However, it is possible to bypass this limitation and install DSM without using any Synology-branded or officially supported drives. The method involves enabling Telnet access and overriding the drive compatibility check during the DSM installation process.

Step-by-Step Instructions:

Physically set up your NAS
- Connect the NAS to your local network using Ethernet.
- Ensure the device is powered on, even if no drives are installed or only unverified drives are present.
Attempt initial DSM setup
- Use Synology Assistant or go to http://find.synology.com to locate your NAS.
- Proceed through the DSM installation wizard. You will likely encounter an error indicating that the inserted drive(s) are unsupported.

Enable Telnet access
- In a browser, navigate to:
  http://<NAS-IP>:5000/webman/start_telnet.cgi
  Replace <NAS-IP> with the actual IP address of your NAS.

Connect via Telnet
- Open a Telnet client like PuTTY.
- Enter your NAS IP address and connect via Telnet.
- When prompted, use:
  - Username: root
  - Password: 101-0101 (default for this Telnet interface)

Bypass installation check
- Enter the following command into the Telnet window:
  
  while true; do touch /tmp/installable_check_pass; sleep 1; done
- This creates a temporary flag that bypasses the system’s compatibility verification loop.

Return to the DSM install page
- Refresh the browser window where you began the DSM setup.
- DSM will now allow installation to proceed, even on unverified drives.

Finish DSM setup
- Complete the DSM installation.
- Create your admin user account when prompted.
- You can now access the full DSM interface.

Once DSM is installed, you can proceed to apply the permanent drive compatibility fixes, create storage pools, and remove warning banners—all covered in the next section.

How to Allow Unverified HDDs or SSDs to Be Used for Storage Pools, Volumes, and Caching (and Remove Warnings)

Once DSM is installed, unverified drives will still be blocked from creating storage pools, volumes, or caches. Even if the system boots, Storage Manager will display warnings or greyed-out options. To unlock full functionality, you must apply a community-developed script that updates DSM’s internal drive compatibility database. This section outlines how to download, apply, and validate that change.

Step-by-Step Instructions:

Enable SSH on your NAS
- In DSM, go to Control Panel > Terminal & SNMP > Terminal.
- Enable SSH service and click Apply.

Prepare SSH access
- Use PuTTY (or your preferred SSH client) to connect to your NAS.
- Log in using your DSM administrator username and password (not root at this stage).
Create working directory
- Once connected, elevate to root:
```
sudo -i
```
- Create the required folder:
```
mkdir -m775 /opt
cd /opt
```

Download the required scripts

Run the following commands to download the latest versions directly from Dave Russell’s GitHub:

curl -O "https://raw.githubusercontent.com/007revad/Synology_HDD_db/refs/heads/main/syno_hdd_db.sh"
curl -O "https://raw.githubusercontent.com/007revad/Synology_HDD_db/refs/heads/main/syno_hdd_vendor_ids.txt"
chmod 750 /opt/syno_hdd_db.sh

Run the script
- Execute the script to patch the drive database:
```
/opt/syno_hdd_db.sh
```
- The script will detect your NAS model, DSM version, and connected drives. It will then add those drives to the compatibility database and back up the original files.

Check Storage Manager
- Return to DSM’s Storage Manager.
- If changes are not immediately visible, reboot your NAS.
- You should now be able to create storage pools, volumes, and SSD caches with unverified drives, without warning messages.
Optional: Disable compatibility warnings completely
- To stop future drive alerts from DSM, you may also want to run:
```
/usr/syno/bin/synosetkeyvalue /etc.defaults/synoinfo.conf support_disk_compatibility no
```

At this point, all third-party drives currently installed in the system will be fully usable and recognized as supported. The next section explains how to add additional unverified drives later and have them automatically accepted.

What to Do When Adding New HDDs or SSDs Later for Expansion, Replacement, or Hot Spares

After your initial setup and database modification, any newly added unverified drives will still appear as unsupported in DSM until they are explicitly added to the modified compatibility database. This section outlines how to safely introduce new drives for RAID expansion, hot spare assignment, or disk replacement without encountering blockages or warning messages.

Step-by-Step Instructions:

Physically install the new drive(s)
- Power down your NAS if required (for systems that don’t support hot-swapping).
- Insert the new unverified HDDs or SSDs into available bays.
- Power the NAS back on and log in to DSM.
Check Storage Manager
- Go to Storage Manager > HDD/SSD.
- Newly added drives will appear but will be marked as “Not supported” or “Unverified.”
- They will not be usable for volume expansion or as hot spares until added to the compatibility list.
Reconnect via SSH
- Use PuTTY or your SSH client to log into DSM with your admin credentials.
- Elevate to root access:
```
sudo -i
```
Navigate to the working directory
- Assuming you previously created /opt and stored the script there:
```
cd /opt
```
Run the update script again
- This re-applies the database patch and includes newly inserted drives:
```
./syno_hdd_db.sh
```

Verify drive status
- Go back to Storage Manager.
- Refresh the page or reboot the NAS if needed.
- The newly added drives should now appear as compatible and can be used for expansion, drive replacement, or assigned as hot spares.

This process can be repeated anytime new unverified drives are introduced. However, to avoid having to manually re-run the script every time, the next section covers how to set up a scheduled task that automates this during every system boot.

How to Set Up a Scheduled Task to Re-Apply the Fix on Every Reboot

Synology DSM updates or certain system operations can overwrite or reset the internal compatibility database, especially after version upgrades or service restarts. To ensure that unverified drives remain recognized and fully functional even after a reboot, you can configure a scheduled task that automatically re-applies the compatibility script at every startup.

Step-by-Step Instructions:

Log in to DSM and open Task Scheduler
- Go to Control Panel > Task Scheduler.
- Click Create > Triggered Task > User-defined script.
Configure the general settings
- Task Name: Name it something descriptive like Drive Compatibility Patch.
- User: Select root from the dropdown (this is essential for full system access).
- Event: Select Boot-up so the script runs every time the NAS starts.
- Leave Enabled checked.

Set the script action

Click on the Task Settings tab.

In the User-defined script box, enter the following command:

mkdir -m775 /opt
cd /opt || (echo "Failed to CD to /opt"; exit 1)
curl -O "https://raw.githubusercontent.com/007revad/Synology_HDD_db/refs/heads/main/syno_hdd_db.sh"
curl -O "https://raw.githubusercontent.com/007revad/Synology_HDD_db/refs/heads/main/syno_hdd_vendor_ids.txt"
chmod 750 /opt/syno_hdd_db.sh
/opt/syno_hdd_db.sh -e

This ensures the script is always downloaded fresh and applied with the -e flag for compatibility with scheduled tasks and email output (if enabled).

Optional email notifications
- Still under Task Settings, you can enable email alerts to be notified if the script fails or terminates abnormally.
Save and test
- Click OK to save the task.
- You can manually run the task to confirm it executes correctly.
- Reboot the NAS to ensure the script is applied at boot and unverified drives remain fully usable.

This scheduled task ensures long-term reliability and reduces the need for manual intervention whenever DSM is restarted, updated, or new drives are introduced.

Synology’s decision to restrict drive compatibility in its 2025 and later NAS models has complicated matters for users who prefer flexibility in their storage choices. However, through a combination of Telnet access, SSH scripting, and community-built tools like Dave Russell’s syno_hdd_db.sh, it is entirely possible to restore full drive functionality—even when using completely unverified SATA or NVMe devices. By following the steps outlined in this guide, users can install DSM on unverified drives, create storage pools, use SSDs for caching, and expand or modify their RAID configurations without limitations. Setting up an automated scheduled task further ensures these capabilities persist through reboots and DSM updates. While Synology may eventually broaden official support, this method provides a reliable and reversible way to maintain full control over your hardware today.

Should You Buy the Synology DS925+ NAS?

In practical terms, the DS925+ is the stronger out-of-the-box choice, especially for users who value simplicity, improved default performance, and do not anticipate needing higher-than-2.5GbE networking down the line. However, the long-term value proposition becomes murkier when you factor in the DS923+’s PCIe expansion, broader drive compatibility, and the potential price drops that will follow its ageing status in Synology’s lineup. In short, the DS925+ is the better NAS on day one—more powerful, faster, and quieter. But if you’re planning for day 1,000, it’s worth pausing to consider whether the expandability and media flexibility of the DS923+ may be a better fit for your storage and networking needs over the next five to seven years.

Synology DS925+ NAS

Synology DS923+ NAS

Check Amazon in Your Region for the Synology DS925+ NAS

Check B&H for the Synology DS925+ NAS

Check Amazon in Your Region for the Synology DS923+ NAS

Check B&H for the Synology DS923+ NAS

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Need Advice on Data Storage from an Expert?

Finally, for free advice about your setup, just leave a message in the comments below here at NASCompares.com and we will get back to you.

Need Help? Where possible (and where appropriate) please provide as much information about your requirements, as then I can arrange the best answer and solution to your needs. Do not worry about your e-mail address being required, it will NOT be used in a mailing list and will NOT be used in any way other than to respond to your enquiry. [contact-form-7]

If you like this service, please consider supporting us. We use affiliate links on the blog allowing NAScompares information and advice service to be free of charge to you.Anything you purchase on the day you click on our links will generate a small commission which isused to run the website. Here is a link for Amazon and B&H.You can also get me a

Ko-fi or old school Paypal. Thanks!To find out more about how to support this advice service check HEREIf you need to fix or configure a NAS, check Fiver Have you thought about helping others with your knowledge? Find Instructions Here

Or support us by using our affiliate links on Amazon UK and Amazon US

Alternatively, why not ask me on the ASK NASCompares forum, by clicking the button below. This is a community hub that serves as a place that I can answer your question, chew the fat, share new release information and even get corrections posted. I will always get around to answering ALL queries, but as a one-man operation, I cannot promise speed! So by sharing your query in the ASK NASCompares section below, you can get a better range of solutions and suggestions, alongside my own.