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New TeamViewer remote assistance connector in Microsoft Intune: setup, requirements, and limitations

New remote assistance session option (image TeamViewer)
Microsoft released a new TeamViewer remote assistance connector for Intune in April 2026, replacing the older integration available since 2016. The new connector requires TeamViewer Tensor or a compatible enterprise license with a Microsoft add-on, and it requires the remote device to be actively managed by TeamViewer, not just enrolled in Intune. This article explains what changed, what you need to configure the integration, and what the new connector cannot do.

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New TeamViewer connector in Microsoft Intune: remote control for Windows, macOS, iOS, Android

TeamViewer notification in Company Portal (image Microsoft)
TeamViewer is a remote assistance solution that lets you remotely connect to and control Intune-managed Windows, macOS, Android, and iOS/iPadOS devices directly from the Intune admin center to support your users. Microsoft Intune's April 2026 update (service release 2604) introduces a redesigned TeamViewer connector for remote assistance. The new connector replaces the existing one with a simplified setup process and adds SSO (single sign-on) support, device group synchronization, and granular role-based permissions. If you still use the old connector, you have 12 months to migrate before it stops working. This article explains what changed, what you need, and how to configure the new connector.

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