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TrueNAS Core Software Review – Account Management, Alerts, Notifcations & Business Support

23 mars 2022 à 01:17

TrueNAS Core Software Review – Part II, Managing Accounts, Alerts & Business Support


If you are considering managing your own private server, want to build it yourself (investing your budget primarily into the hardware) and want to take advantage of free to download open source software, then there is a huge chance that you are aware of TrueNAS. In part two of my full review of the TrueNAS Core software, I will be looking at how business users are going to find the account management of TrueNAS, how those accounts can be adapted/changed on the fly, what authentication methods are on offer to those accounts, how detailed the alerts are, in what ways can those concerned by notified as quickly as possible and just what options are available to business users who like the flexibility of TrueNAS but want commercial-grade support. We have a lot to cover, so I won’t waste much of your time, but I should add that today’s review was made possible with help from iXsystems providing a Mini X+ TrueNAS system. iXsystems is the business arm of the open-source TrueNAS platform and they provide the means for users who like the FreeBSD platform to have more of a turnkey ‘off the shelf’ solution at their disposal. If you want to read the FULL review, you can read the (LONG) FULL Review of TrueNAS is available HERE.


Part I of the TrueNAS Review Can be found HERE


Part III of the TrueNAS Review is HERE (25/03)

Review of TrueNAS – Accounts Creation, Control & Management


Given the rather technical, bespoke and detailed nature of TrueNAS, it is easy to understand why the solution is aimed at business users who want things set up in a ‘certain way’. Although turnkey solutions are easier to deploy and are generally more user-friendly, they are more often than not too rigid and inflexible for businesses to use in their larger business models. In most cases, a TrueNAS custom-built (or iXsystem) will be deployed in the center of a business and accessible from many, many company staff for backups, email, document archives, hybrid sync storage and more. Therefore it is important to review how TrueNAS handles multiple accounts, how security is afforded to these accounts and how privileges and access to more mission-critical or confidential data are managed. TrueNAS features a quick and easy means to create multiple users and/or groups for the host user network (as well as connecting these with remote access as required). Let me talk you through what stood out for me in TrueNAS when it comes to account management.


Significant Range of Security and Account Configuration Options


Creating a user account in TrueNAS is incredibly straightforward, as well as making each account as secure as possible. Each account has the standard username and password settings you would expect, but then they delve quite a bit deeper into how you want these users to access the system, their subgroups (which then allows you to create bulk protocols/privileges for all users in that group quickly) and the nature of their account. Options such as which file directories this user can interact with can be set to rear only, write or full access are fairly standard, but I like the options for locking some user accounts easily, creating unique SSH keys, creating temporary admin powers and rotational/changeable passwords are a nice extra touch. As the system is predominantly designed to be remotely accessed via 3rd party client OS’ and 3rd party client software, the more customizable user account features of user images and bespoke desktop GUI found on NAS systems such as Synology and QNAP are absent, but this is still a very easy and detailed user creation element to TrueNAS.

Good Support of Microsoft Account Authorization


It’s a relatively small extra detail, but user account security in TrueNAS also includes an option to integrate the use of Microsoft account security when accessing the storage on the server. This is applicable to any system running Windows 8 or higher (including Windows 11) and allows the authentication methods that are used in the Windows operations system to be used to further verify the identity of a connected user. This user service is not exclusive to TrueNAS of course, but it is another neat piece of third party crossover support that the software includes in its open-source architecture.


Impressively Configurable 2-Step Authentication


The fact that TrueNAS features the support of 2 step authentication (also known as 2FA – 2 Factor authentication) is not going to be a huge surprise for many, given its ubiquitous appearance on pretty much all software clients in the last few years. For those that arent aware, in brief, two-step authentication allows you to have a 2nd degree of user authentication when logging into a service/software alongside your password, as your phone will need to provide a randomly generated code every time when you log in. You need to use one of the many authentication client tools available online (with Google Authenticator being one of the most used for mobiles), but it is surprisingly easy to set up. Where 2-Step authentication in TrueNAS differs from most is the level of configuration that is on offer within the 2FA settings.



Most systems will provide you with the option to simply synchronize with the authentication tool you are using (3D generated barcode or long passkey as best suited to the end-user). TrueNAS on the other hand allows you to change the authentication interval that the randomly generated code changes (usually 30 seconds) to longer for those that need it for accessibility support, as well as change the validity period/number of attempts before a potential lockout. Then you have the option to customize the length of the one-time password (OTP) to greater than the usual default 6 digits (something I have not seen offered by any other NAS brands in 2022). Finally, there is the choice to integrate the requirements for 2-step authentication into SSH logins (command line access with an SSH client window tool such as Putty), which given the huge degree of SSH access built into the typical TrueNAS use scenario, it definitely beneficial.

No Bulk Group or User Creation Options


One small but present absence that I noted in TrueNAS was the lack of an option to create bulk users at once or to import an existing CSV or .xlsx file. This is a very minor detail of course and only applicable to users who have larger volumes of users they wish to move over to a new server from an existing setup, but I am still surprised that it is absent in TrueNAS Core. I have contacted iXsystems to enquire about this and apparently it IS an option that is available in TrueNAS Scale, but nevertheless, I am disappointed that it is not available across the whole platform.

Review of TrueNAS – Alerts & Notifications


Most users who are looking at getting a private server, although initially heavily invested in tinkering and playing with the device, will eventually want the system to just sit in the corner, be quiet and do it’s job! It’s understandable, as interesting as the software and services are, ultimately a NAS (TrueNAS or otherwise) is a tool and as soon as you have set the device up to do the thing you specifically need it to, you want to go back to doing other things and whilst your NAS carries on. However, whilst that is true, in the event something is wrong or out of the ordinary system processes are noticed internally, you want the TrueNAS to tell you ASAP! Most NAS systems have inbuilt notifications and alerts that can be pushed to select/all end users that can be tailored to preferred client devices and methods. In the case of TrueNAS there are (as you might expect) a wide, WIDE variety of settings and choices for delivering those all-important notifications and although in the case of many apps being 3rd party (therefore having their own notification and alert schemes in place as appropriate), the greater storage system, network/internet connections and user behaviour alerts are still pretty extensive in their alert options. Here is what stood out in TrueNAS for me in this area.


VERY Customizable Alerts and Notification Customization


I really cannot stress enough how diverse the range of alert configuration options that TrueNAS allows you to adapt. The window above is just a small example of the many, many windows available although it is a long, long list of options, you cannot really suggest that TrueNAS didn’t cover all the scenarios. There are even slightly more customizable ones that you can add too. The delivery of these alerts is a little less straightforward than those found in Synology/QNAP (which have proprietary client apps for mobile and desktop that allow faster alert methods) but a large number of platforms are supported in TrueNAS for notifications that include email, Slack, AWS, InfluxDB, Mattermost, Pager Duty, SNMP Trap and more. Alongside incredibly concisely built alert parameters, each one can be scaled in priority and in turn, its urgency adjusted.



TrueNAS uses a 7 tier alert priority scale and you can adjust each alert & notification variable in the wide-ranging list to your own requirements. For example, if you were running a shared storage area with a team of 10 users and 8/10 of those users were accessing the system at once (potentially bottlenecking the network in a 1GbE network, depending on the file volume/frequency), you might want the system admin/IT to know this. It isn’t a high-level alert, more of a case of being aware of the additional network load. In that case you can setup an alert of bandwidth/zdev access above a certain level/% and suitable admin to receive a level 2 notification (NOTICE) so they are aware. Alternatively, example 2, there have been several failed login attempts under a specific user account, but eventually that user has logged in successfully. This might be a cause of concern as repeated password attempts could so easily be an unauthorized individual connecting to the greater system. You can set the # of failed login attempts before an automatic lockout OR set an alert of level 3 ‘WARNING’ to alert a system admin to look into this account behaviour to access the situation. Alerts and notifications become significantly more intricate (breaking down into encryption certificates, hardware health, critical system failure, SSH/Telnet logins. etc) and this easy 7 tier alert system can be applied to all instances.


Build In Support Lines, Business Support tiers, Direct System Messaging System and Issue Reporting Mechanism in the TrueNAS GUI


As TrueNAS is an opensource and community-driven NAS platform, you would be forgiven for wondering just how much this all means when you hit a technical wall, encounter system roadblocks, need advice on a setup or just generally looking for guidance. One of the main appeals of an off the shelf/turn-key solution from brands such as Synology and QNAP is that as a paid hardwware+software solution, you feel that there will be technical support lines via live chat, email and even phone in some cases (depending on the level of solution of course) that a homebrew/DiY solution will not be able to supply. However, the support on a TrueNAS system is a little more diverse than that. If you build your own NAS system from scratch and install TrueNAS Core onto your system, you will not have access to premium/commercial level support, but you do have links in the TrueNAS GUI to community support, details online guides and access to the Jira support system that allows your query for assistance to be submitted to the community pool. There are also provisions there to check if your issue has already been documented and resolved elsewhere. These links are immediately available from within the GUI in multiple areas.



But if you are a business user, despite the TrueNAS open-source/freely available status, you may well have opted for it for it’s customization and flexibility compared with off the shelf NAS solutions. Therefore you might still want paid/commercial/enterrpise grade support. This is where the distinction between going TrueNAS DiY and pre-built TrueNAS from iXsystems becomes a little clearer, as iXsystems are the official pre-build provider of TrueNAS and with their solutions, they offer a scaled range of support options that include numerous contact methods. In addition to all the TrueNAS CORE support options that are still available, TrueNAS Enterprise customers who purchase hardware from iXsystems can receive assistance from iXsystems if an issue occurs with the system. Silver and Gold level Support customers can also enable Proactive Support on their hardware to automatically notify iXsystems if an issue occurs. Here is how those support options scale and which systems support each tier:

Gold Silver Bronze Warranty
Software Help Desk 24×7 12×5
12×5 Limited
Hardware Support 4 Hour

On-Site Support & Repair

Next Business Day
On-Site Support & Repair
Advance Parts Replacement Return to Depot
Remote Deployment Assistance (60 days) Yes Yes Yes No
On-Site Hardware Spares Kit Included Optional Optional Optional
Proactive Support & System Monitoring Yes Yes No No
Advanced Hardware Replacement
Delivered the next business day
and/or Saturday.
Delivered the next business day. Delivered the next business day. No
After Hour Maintenance/Upgrade Assistance By appointment By appointment No No
Online Support Portal and Knowledge base Yes Yes Yes Yes
Software Updates Yes Yes Yes Yes
S1: Not serving data or severe performance
degradation, critically disrupting business.
Response within 2 hours, 24×7 Help Desk Support Email Response within 4 hours, 6:00 AM to 6:00 PM Pacific Time (M-F) Email Response within 4 hours, 6:00 AM to 6:00 PM Pacific Time (M-F) Email support (Next business day) for S1 and S2 intermittent faults only
S2: Performance degradation in production or
intermittent faults.
Response within 4 hours, 24×7 Help Desk Support Email Response within 4 hours, 6:00 AM to 6:00 PM Pacific Time (M-F) Email Response within 4 hours, 6:00 AM to 6:00 PM Pacific Time (M-F) Email support (Next business day) for S1 and S2 intermittent faults only
S3: Issue or defect causing minimal impact. Email Response within 4 hours, 6:00 AM to 6:00 PM Pacific Time Email Response within 4 hours, 6:00 AM to 6:00 PM Pacific Time (M-F) Email Response within 4 hours, 6:00 AM to 6:00 PM Pacific Time (M-F) No support available.
S4: Request for information or administrative
requests.
Next business day response. Next business day response. Next business day response. No support available.

The level of support afforded to each tier of the iXsystem hardware portfolio is not quite as straightforward, however, as smaller-scale systems only support upto a bronze tier. Therefore on closer examination, you can only access the highest/most-involved customer support tier when you are looking at the enterprise tier hardware systems. Now, on the face of it, that makes sense in terms of priority as it is those highest volume use systems that are going to want the fastest and most responsive support. Equally, the most modest systems will be used by smaller-scale users and have smaller scale utilities in mind. Still, I know more than enough NAS users who choose more modest NAS systems from Synology and QNAP, BUT will push for extended warranties, 5year warranty enterprise storage media, choosing to allocate their storage server budget towards lengthy support periods for peace of mind/insurance. Here is how the commercial support options spread across iXsystem hardware options:

Model Gold Silver Bronze Warranty
M-series Available Available Available 3-Year Included
X-series Available Available Available 3-Year Included
R-series Not Available Available Available 3-Year Included
FNC Not Available Available Available 3-Year Included
Mini Not Available Not Available Available 1-Year Included. SW Warranty requires registration

In the case of my review, I have been using a TrueNAS mini x+ and below is how the support prices are based on this model of the TrueNAS iXsystem mini. It is worth noting that only systems with all hardware provided by iXsystems are eligible for software support and warranty. Enterprise Bronze Support is only available for customers that have larger TrueNAS systems also under Enterprise Support Contract. Component swaps are the standard process for resolving major issues.

Model 3-Year Silver 3-Year Bronze 3-Year Warranty Warranty
Mini E, E+ Not Available $299 $149 1-Year Included. SW Warranty requires registration.
Mini X, X+ Not Available $399 $199 1-Year Included. SW Warranty requires registration.
Mini XL+ Not Available $599 $299 1-Year Included. SW Warranty requires registration.

Overall, I think TrueNAS (and iXsystems) have balanced the level of support and assistance options that are available to most kinds of NAS user. It makes sense that a free-to-download software platform would not be able to provide a commercial/enterprise-grade support level without having to financially support this behind a subscription service. And they do not leverage this against the community support, opening encouraging this as an option and facilitating multiple methods of looking up similarly submitted and solved issues, streamline the community support process as much as possible and still presenting the choice to go down the paid-support route when needed. The face this support is not available in non-iXsystem TrueNAS setup’s might be a bit of a downer for some, but as mentioned multiple times in this review, the money that some users are saving in a custom/DiY solution in TrueNAS vs a turnkey/off-the-shelf solution from Synology/QNAP needs to be paid in learning how it all works. I think TrueNAS and iXsystems found the best middle ground possible here.

Larger Range of Configuration Options Can be Overwhelming and Lacks Convenient Preset Options


When I said that there are a lot of alert and notification choices built into TrueNAS, I was not kidding. Even at a casual glance, they are in the triple figures, and that is jsut on the outset. It IS true that the bulk of them are automatically set to one of the 7 pre-set alert levels by default, but if you have a slightly more secure/closed setup in mind for your system notifications, you are going to be spending hours, not minutes adjusting them all to your unique needs. The same goes if you want to run a more open setup for testing, as the TrueNAS default settings are a pinch higher than I would class as ‘casual’ in scaled alerts (better safe than sorry). Now, other turnkey solutions on the market combat this by providing various alert/notification switches BUT also arriving with security councillors/preset configuration dropdowns. In brief, I wish TrueNAS had a range of preset notification levels, perhaps set as ‘low-medium-high-business-enterprise’ that changed these settings in bulk and THEN you can go in manually where needed and change a few, allowing you to create a custom profile which you can then save as ‘CUSTOM’. Similar tiered/scaled choices exist in other areas of TrueNAS for other services that change bulk options on the fly, as well as ‘advanced’ tabs in places when you want to get your hands a little dirtier and play with options at a deeper level in the GUI. Overall though, I prefer to have too many alert/notification options that are not enough though!


In the third and final part of my review of TrueNAS coming later this week, you can find out what I thought about Security, Network Management, how the platform handles applications & Addons and my overall verdict of TrueNAS Core 12.


Part I of the TrueNAS Review Can be found HERE


Part III of the TrueNAS Review is HERE (25/03)


Alternatively, you can read the (LONG) FULL Review of TrueNAS is available HERE.


 



 

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TrueNAS/iXsystems NAS Q&A – Your Question’s Answered

11 mars 2022 à 01:43

A TrueNAS and iXsystems Questions & Answers Interview



If you have been on the fence about moving into the world of using the open-source platform TrueNAS for your private server, there is a good chance that the rather elite level server software is leaving you a pinch intrigued. The big ZFS optimized software that is available to download completely for free OR as part of a business targeted solution from iXsystems seemingly promises significantly more freedom and flexibility than off-the-shelf commercial NAS solutions, but there is no denying that regardless of whether you are an existing NAS user that is thinking of going down the ‘custom build’ route OR someone who thinks they are I.T verses enough to DiY it on day 1, that TrueNAS can be fantastically intimidating. Later in 2022, I will be exploring TrueNAS in huge detail, looking at what the platform offers to new users, how it compares with popular NAS brands like Synology & QNAP and hopefully helping to demystify this more community-supported platform. In this first Q&A, in what I hope will be many in 2022/2023, I have canvased YouTube, Facebook, Twitter and directly here on NASCompares for traditional NAS users burning questions about TrueNAS. I spoke with Morgan Littlewood, SVP for Product Management over at iXsystems, and put your questions to him. Below are those questions and his responses. If you have any further questions that are not covered in today’s Q&A, or have follow-ups to those that were asked, then fire them in the comments. We will have our full review of TrueNAS coming very soon here on NASCompares, along with a hardware review of the iXsystems Truenas Mini X+, so don’t forget to subscribe for that. But, let’s crack on with the Q&A.


Note – Today’s Questions come from you, the viewer/reader via the site or social media platforms. Where possible I have kept the questions in their original verbatim form. Where changes have been made, it has been for the sake of clarity in the question for structure.

Why are the hardware requirements for TrueNAS higher than EXT4 based Systems that also run on Linux?


TrueNAS is optimised for reliability and performance. Less RAM can be used, but it is not recommended. We don’t recommend anything that may result in a poor experience. ZFS is more robust and resource-intensive than EXT4 on account of its much safer Copy-on-Write architecture. Snapshots and clones are much simpler, and data safety during hardware and power failures is much higher.


Find the answer in the video Q&A here:  04:18

Why are the RAM and CPU requirements so high compared to other systems (from Synology or QNAP for example) that can arrive with Intel Celeron’s and even ARM processors?


TrueNAS is a fully Open Source system based on FreeBSD (TrueNAS CORE) or Linux (TrueNAS SCALE) with OpenZFS. The software is professional-grade and is not optimised for minimum personal electronics cost. The software can run on virtually any hardware, including all drivers, even QNAP hardware. Less CPU and RAM will result in lower performance.


Find the answer in the video Q&A here:  06:08 


In light of a recent spate of off-the-shelf NAS Ransomware Attacks on the likes of Asustor, Terramaster and QNAP, is there any reason that I should think that a TrueNAS build system is less susceptible?


Yes, QNAP (and Synology) have a consumer-grade architecture with poor isolations between apps and the Operating System. Hackers can break into these systems through the complex apps and get access to the underlying OS as a root user.  TrueNAS is professionally architected to avoid these and other issues. Complex apps are isolated to Plugins, Apps, and VMs with no host access. Unlike QNAP and Synology, all software is Open Source and visible to security experts for inspection. It is still important that users follow the best practices our software and documentation encourage.


Find the answer in the video Q&A here:  08:25

If TrueNAS (aka FreeNAS) is free and can be used on a custom build server, why should I spend more on hardware to buy an iXsystems system?


TrueNAS is Open Source and customers have a choice. Running TrueNAS on used equipment is the lowest-cost approach. TrueNAS on Minis or new server hardware will be similar in cost. TrueNAS Minis have the advantage of being thoroughly tested and supported by iXsystems. There is additional software for managing enclosures which are themselves optimised for storage (e.g., whisper-quiet fans). Any revenues from TrueNAS Mini contribute back our support of the TrueNAS Open Source project.


Find the answer in the video Q&A here: 10:32


Does TrueNAS have Mobile Applications?


TrueNAS is an Open System. There are many mobile apps that use the SMB, NFS, and WebDav interfaces into TrueNAS. Mobile browsers can access the TrueNAS or TrueCommand UIs.


Find the answer in the video Q&A here: 13:57 

Does TrueNAS have any preset minimums in place regarding that, if left unaddressed, inhibit the system in any way (remote access, application support, etc)?


If there is insufficient boot drive space, the software updates will be inhibited. Insufficient RAM will inhibit VMs from performing well.


Find the answer in the video Q&A here: 15:09

Aside from S.M.A.R.T and single drive benchmarks, does TrueNAS have more/better self-testing and benchmarking tools? e.g in an internal means to measure the performance of a RAID configuration?


We recommend FIO for performance testing of the ZFS pool, which is built into TrueNAS. Any other testing can be performed remotely on the system via its various protocols.


Find the answer in the video Q&A here:  17:40


What is the hardware entry point for a home user to start using TrueNAS?


TrueNAS is not targeted at small home users with one or two drives. Rather, it is for home users with many Terabytes of data, typically video or photo enthusiasts and/or users with a background in IT. We recommend either a used server or a TrueNAS Mini for home use. The TrueNAS Mini-E is the lowest cost, and the TrueNAS Mini-X has more power and flexibility. 


Find the answer in the video Q&A here: 19:22

What are the benefits of running a smaller 4 Disk NAS on TrueNAS compared to Synology DS920+?



The Synology 920+ is a 4-Bay, 4 core Celeron processor with 4-8GB RAM. It uses a combination of BTRFS and RAID to store its data. It is a nice little hardware package with a non-production file system that is less reliable. Synology then mates BTRFS with RAID-5 which is also less reliable in the presence of power outages and bit rot. This combination makes the data storage less resilient, scalable, and portable. The TrueNAS Mini-X system is a step up from the Synology 920+ in reliability and flexibility. It has 7-Bays, 4 Cores, and 16-32GB of ECC protected RAM. It uses OpenZFS 2.0 which is more reliable by design and enables open, efficient replication to any OpenZFS system, plus the normal Rsync tools. ECC RAM is used to avoid any corrupted data or files and provide rapid detection of any faulty hardware. Without ECC, silent errors that are very difficult to troubleshoot and fix can occur.


TrueNAS has recommended drives, but does not make it difficult to use third-party drives, used or new. We’ve seen Synology move to branded drives with poor support of other drives. TrueNAS supports a ZFS Write Log function which makes the system very reliable even during power failures. Data that is written and acknowledged is always safe. The use of RAID-5 and BTRFS does not provide this level of protection


Find the answer in the video Q&A here: 21:07

Which Drives do you use in your pre-populated systems and is the warranty on these inclusive with that of the system?


TrueNAS Minis use WD Red Plus HDDs and a variety of different SSDs. The system warranty includes all pre-populated drives for a single throat to choke experience. We have found the WD Red Plus drives to be very reliable in conjunction with OpenZFS.


Find the answer in the video Q&A here:  23:16


With TrueNAS Scale, will RDMA/RoCEv2 be supported? 


RDMA is a very useful technology for accessing data in RAM on another system. For accessing data on HDDs and Flash, there is only a minor benefit. TrueNAS SCALE will support RDMA in a future release based on customer/community demand.


Find the answer in the video Q&A here:  25:05

Do iXsystems and/or TrueNAS adequately support flash server use and if so, does it have intelligent wear monitoring?


SSD wear monitoring is available, but it’s really a band-aid for systems with poor flash characteristics. OpenZFS does two things that ensure a much longer flash life:

  1. Writes to flash are distributed evenly over the drives in the system through the use of ZFS VDEVs
  2. Small writes (e.g., 4K) are aggregated into larger writes (e.g., 64K) as part of the writing process. This reduces the stress on the flash media enormously. Even QLC drives can sustain heavy workloads with OpenZFS.

Find the answer in the video Q&A here: 26:04

How migratable is a TrueNAS RAID array between systems? I.e If my Intel i5/16GB DDR4 6 Drive RAID6 Drive configuration based system suffers a motherboard failure, how smooth/easy/possible is installing these 6 drives in another system? And does the hardware configuration need to match?


Great question. This is the beauty of OpenZFS. There are two ways to migrate data efficiently:


ZFS replication: this is incremental, very efficient, and can be done between two systems with different sizes and even different OSes. You can replicate the entire pool or specific data sets within it. Replication is efficient, making it feasible to do every ten minutes or every night.


Drive Transfer: A ZFS pool can be exported to its set of drives. The drives can then be removed and placed in another system, server, or JBOD and imported as a new ZFS pool with all data intact. The new system does not need to use any similar motherboard, RAID card, OSes, and it can even be a VM with access to the drives. If there are any drive errors, these can be repaired by the ZFS checksum and scrubbing processes. 


You can ZFS replicate or transfer a TrueNAS pool to an Ubuntu VM running on VMware. This is the difference provided by an Open Software model with a professional-grade architecture. The software is designed to give users the flexibility they want and not lock them into a proprietary ecosystem. TrueNAS enables data to be maintained well through several generations of hardware using these techniques. This is critical for long-lived data like family photos, videos, and professional work product. For businesses, it is very important that TrueNAS enables scalability from a few drives to over 1,000 drives in a single system. Large archive/backup systems can support many workgroup systems with the same software and tools. Synology is particularly limited in the scalability of its systems.


Find the answer in the video Q&A here:  28:16

Does TrueNAS have an active homebrew scene?


Yes, there is a very active community of users doing three things:

  1. Building their own hardware platforms with new and second-hand parts. We have a few users that have re-used QNAP systems.
  2. Assisting with software development. Some users will find a bug and then resolve it themselves. The software is largely in Python and C. Most users will just report the bug via our Community.
  3. Developing or building Apps that run well on TrueNAS. Most of these Apps are now docker containers or combinations of containers.

Find the answer in the video Q&A here:  31:32


What are the benefits of an Open Source NAS over an off-the-shelf NAS system?


The role of a NAS is the long term retention and sharing of data.  Videos, photos, financial, and medical records all need to be retained for tens of years…even multiple lifetimes.  This can’t be done with a single box and will require an evolving family of platforms and backup strategies. Open Source provides the benefits of long term evolution and migration options.  Data can be replicated and migrated easily between systems. New systems can be built with second-hand hardware and free Open Source software.  The user has control of their own destiny. That is Open Source economics. TrueNAS embraces Open Source economics and allows you to choose the hardware platform that best suits your applications and your budgets.


Find the answer in the video Q&A here:  33:35

How does the TrueNAS Community help a new user?


The TrueNAS Community is a fantastic resource for the average user. Because TrueNAS is Open Source, there are thousands of users that both have operating experience, but extremely good knowledge of how the software works and how to resolve systems integration issues, recover data, and troubleshoot hardware.  When you are trying to do something new with your system, it’s common to find that hundreds of people have already worked out how to set something up, or have the experience to tell you that you can’t get it to work. Community members can save themselves many hours of work and have a fun conversation. The TrueNAS forum is moderated to make sure forum posts are polite and welcoming.


Find the answer in the video Q&A here:  35:48


 


You can watch the original Q&A with Morgan Littlewood of iXsystems below:


 



If you have any further questions about TrueNAS that were not addressed in this Q&A, fire them below in the comments and we will have them featured in a follow-up interview this spring/summer. Thanks for reading.


 


 

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