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The Storaxa Kickstarter NAS – 12 Months Later

Par : Rob Andrews
5 janvier 2024 à 16:34

Storaxa NAS – What Has Happened in the First 12 Months?

The Storaxa NAS Kickstarter campaign, initiated by Arrowtrack in 2023, marked its first year as a significant entry in the realm of crowdfunding projects. This article aims to methodically dissect the unfolding events and key developments of this period, maintaining a neutral and factual stance throughout. Over these 12 months, the campaign navigated through various challenges and milestones, characteristic of many crowdfunded endeavors. Central to the whole campaigns woes were the reported financial difficulties encountered, notably the withholding of funds by the payment processor Stripe. This situation precipitated a series of delays in production and delivery, directly impacting the campaign’s trajectory. Concurrently, communication between Arrowtrack and its backers was a focal point, with periods of minimal updates and responses raising questions among the project’s supporters. Arrowtrack’s efforts to keep backers informed included regular updates on the production process, supplier negotiations, and hardware design adjustments. Despite these attempts at transparency, there remained an undercurrent of concern among backers regarding the campaign’s financial management and documentation.

This article attempts to present an unbiased chronicle of the Storaxa NAS Kickstarter campaign’s first year, tracing its highs and lows. It seeks to provide readers with a clear, unvarnished understanding of the events as they unfolded, reflecting the complexities and challenges inherent in the world of crowdfunding technology projects.

Currently, at the time of writing (Jan 5th 2024) the status of the Storaxa Kickstarter campaign is not entirely clear. Updates are arriving on average twice a month (based on an annual average). Delivery/fulfillment timelines are still tremendously vague, and communication between the campaign organization Arrowtrak/Storaxa and the 4,900+ backers has slowed down significantly with self-imposed deadlines and schedules being regularly broken. This campaign is still showing life and there is still more than enough evidence to backup that this is NOT a scam. However, long-running silence periods from the company, poor timekeeping and comparisons that are being drawn to other projects that have arisen in 2023 (both crowdfunded and straight to retail) have resulted in questions being asked and no answers being given. Let’s start right at the beginning and discussing what the Sotraxa IS/WAS and how the campaign started.

NOTE – You can watch the full 4 HOUR video that covers everything that happened in the first 12 months of the Storaxa Kickstarter NAS Campaign HERE

The Storaxa NAS Kickstarter from Feb 2023 – What is/was it?

What is the Storaxa Kickstarter NAS and why is it a big deal to alot of potential storage buyers? Well, let’s rewind a bit. If you want to own a private network attached storage (NAS) solution in your home or office, until relatively recently, you only really had two options. The easiest, but more expensive option is to buy a ready-to-go NAS solution from the likes of Synology or QNAP, which is a ready-to-go out-the-box, arriving with its own software and services included (more often referred to as a ‘turnkey’ solution). Alternatively, the more affordable option, but more technically challenging, is to build your own server (or repurpose old tech) and then install open-source software onboard, such as TrueNAS or UnRAID. One option easy but expensive, the other way is cheaper but features a substantially higher learning curve. So, what is the solution? Well, in the last year or two we have seen big increases in a 3rd option, a middle ground between Turnkey NAS and FULL DiY, in the form of NAS servers from companies such as Topton and CWWK (we reviewed one here), which are ready-built desktop NAS devices (CPU, Memory, OS SSD, etc), but either arriving completely OS-free or include popular Open-Source software preinstalled. These solutions not only arrive at an overall price point lower than turnkey NAS (which needs to factor in the software costs and continued technical/software support), but they more often than not arrive with even better hardware too. Better CPU choices, better default connectivity and all of this whilst allowing OpenSource software users to skip the whole ‘build the thing from scratch’ element and get thermal paste under their fingernails! So, what has the Storaxa Kickstarter got to do with this?

Well, because it arrives as one of the most compelling examples of this growing 3rd option open to potential NAS buyers that we have seen. With the Kickstarter campaign arriving at frankly incredibly low price points, even when compared against the numerous alternatives available on Aliexpress etc, as well as a dual OS (proxmox) and Dual network management/NAS architecture too thanks to WiFi antenna, few NAS solutions have promised to delivery so much for so little. So, what’s the catch? Well, Kickstarter! Like any crowdfunded project, the solution is a crowd-funded project that lacks the guarantee of a refund if the campaign is unsuccessful or suitable recompense if the eventual product does not meet its promises. So, thanks to alot of regular subscribers to the YouTube channel highlighting this project, doubts in the air around pricing, all alongside some interesting back-and-forth with the creators, I want to follow the progress of the Storaxa Kickstarter NAS right to when/if it crosses the finish line. Maybe it will be the breaking point for a new kind of solution that established names in the industry wake up and smell the coffee over? Maybe it will not and these videos and paragraphs will simply form a record of what when right and what went wrong. Regardless, it will be interesting to find out!

Storaxa NAS – Too Good to be True? The Initial Pitch

The initial campaign from the Storaxa group for this NAS was made up of several elements. It arrived with a production video that made the system look easy to use and access, not uncommon in this kind of kickstart project presentation. The initial general outlined specifications were:

Base/Entry Storaxa NAS Specifications

  • Linux OS (Promox Base, TrueNAS Scale & OpenWRT VMs)
  • Max 142TB Storage
  • 5xHDD
  • 4xSSD
  • TrueNAS
  • WiFi 6E
  • 2x 10GbE + 4x 2.5GbE
  • Intel & AMD CPU
  • SD + MicroSD Card Reader

The design is pretty much the main thing that stood out. The actual casing, at least as far as a 5x SATA bay chassis) is fairly standard, but it is only when you factor in the additional 4x M.2 NVMe 2280 SSD bays and twin rear dual band antenna that the unique design that is being proposed here standards out notably.

Sketches and 3D plans of the Stroaxa NAS chassis were shown, as well as a breakdown of the main component placement on the internal motherboard were also shown. This was one area where questions arose around PCIe lane distribution and potential heat concerns around the project. Some of these concerns were answered in the comments section, whilst others were approached in the backers-only section. Kind of odd that 

Here is the breakdown of the hardware in the base line Storaxa NAS (further configurations were rolled out later on after a backer poll was conducted):

Hardware Specifications of Initially Proposed System:

  • Intel N6005 Pentium Silver CPU (Quad Core, x86, 2.0 – 3.3Ghz)
  • Integrated Graphics, 450Mhz – 900Mhz
  • 16GB 3200Mhz SODIMM (non-ECC) Memory
  • Five SATA 3.5″ Hard Drive Bays (2.5″ SSD with adapter)
  • Four M.2 NVMe SSD 2280 Slots (Gen 3)
  • Internal 128/120GB SSD (OS Drive, OverP Considerations)
  • WiFi 6 (802.11ax), Twin External Antenna and Dual Band
  • 4x 2.5GbE Network Connections
  • HDMI 2.0 4K 60FPS (+DP)
  • 3x USB 3.2 Gen 2 (10Gb/s) Type A/C and 2x USB 2.0 Type A
  • 20cm x 18cm x 26cm Chassis
  • Twin Rear Cooling Fans and Heat dissipating casing

Here is a similar board below, from the Storaxa pages:

Now, as mentioned, Storaxa has stated that they are using an existing hardware architecture for the internals of the Storaxa, providing a few examples of the architecture and references deep in the comments section. Long before this though, blogs and forums (once again, I have to give props to Reddit and STH here) had already called out that it was likely the boards used in Mini PCs under the TopTon and CWWK branding. An example of which we reviewed – CWWK AIO-T6 6-Bay NAS Review. Bang For Buck? (Massive Review and Hardware Breakdown) HERE on NASCompares

For a closer look at how the CWWK AIO-TT6 NAS looks, you can use the gallery below. 

Alternatively, you can watch the video review below (SELF PLUG ALERT!!!):

Following repeated questions by some users about the background of the team,, the team appeared on a video published on a backer-only update on the 9th Feb ’23:

Additionally, It is worth highlighting that they had already detailed their key members in the initial Kickstarter presentation (repeated below):

The Storaxa NAS Team Members:

  • Marvin He is responsible for the industrial design. He made use of a 3D printer to print the structure and design from CAD. He printed and tested all the parts, and made sure the assembly is feasible and easy. 
  • Matt Wang is our electrical engineer. He is responsible for two parts in the development of Storaxa. Firstly, he communicates with the PCB supplier and solve related technical issues. Secondly, he confirms all the specifications and design of the PCB that connects with the SSDs.
  • Keith Zhou is our procurement and logistics executive. When there is shortage for different parts in making Storaxa, he will find substitutes for engineers and PCB suppliers. He is also familiar with VAT for importing and exporting, as he worked in an international logistics company for the past year.
  • Thomas Li is our system engineer. All of Storaxa’s software development is created by him. For example, he decides which Linux distribution to pre-install, and test the compatibility and reliability between software and hardware
  • Li-Sau Man (Karen) is responsible for PR and customer service. Alongside strong writing and editing skills, she has a good understanding of digital communication channels and tools. She is effective in circulation of internal and external communications including newsletters, campaigns, speeches.

In a backers-only update, there was further information on the Plex Media server performance of the Soraxa, in an unlisted YouTube video. Again, it is good to see some test benchmarks and user case information to relate with, but these videos being unlisted still seemed unnecessary. Original text below from Feb 3rd:

Testing Plex with AMD 5825U

The easiest way to run Plex on Storaxa, is to install the Plex app in the Truenas-SCALE official app catalog. To ensure the system is not constrained by memory, we installed 64GB of RAM, and assigned 50+ to the TrueNAS-SCALE VM. We prepared H.264 30fps 1080p videos, and stream at 720p so as to force Plex to transcode. The streaming client is a MacBook pro connected via an ethernet cable. We managed to run six player instances  simultaneously, each playing a different video, without noticeable stutter.

It is worth remembering that alot of the information above was to only backers, which is still rather odd and only reasons of patent/IP protection might cover this – but it would be an odd stance to take on only the smaller % of the details. Nevertheless, I want to remain optimistic. It is not impossible that the Storaxa can be released and be a good product for the price point, but we are still talking pretty thin margins! For example, a similar Topton/CWWK/etc board can be purchased with the same N6005 CPU, SSD and 8GB of memory for £246 (so, approx $339) on Aliexpress. There are lots of differing examples under different brand names, but here is an example:

And the baseline Storaxa NAS (no add-ons, just the Intel Pentium N6005, 120/128GB NVMe, WiFi 6 module and 16GB of memory) comes in at $274. And that also has to include the casing, antenna, testing, time spent with software installation and testing/Q.C (PLus that free 32GB Memory card too now). Even if you factor in the profit margin that sellers on AliExpress need to factor in per sale vs the savings made possible by bulk buying by Storaxa team at the production level – that still leaves a remarkably narrow profit margin. It was this, plus the comments sent my way, odd presentation inconsistencies (nothing big, but blips here and there) that led to the video below:

Storaxa NAS –  Late Feb ’23 Update

When the Kickstarter concluded, it passed all stretch goals and at the time of writing, the stats are:

“5,917 backers pledged $1,924,001 to help bring this project to life.”

Regarding the Pledge Manager (for users to customize/confirm their order), it arrived a week later than expected, as Storaxa stated Pledgebox recommended aiming for the 25th Feb, so funds would be appropriately wired over and to eliminate errors when exporting backer pledges from Kickstarter to PledgeBox). Additionally, there were further breakdowns on the Storaxa page regarding the Schematics and Main board/layout of each configuration, detailed as follows:

Before we start, here is a schematic diagram of the main board with the key components. Please click on the image to view the diagrams for all the other CPU configurations. You can refer to these diagrams to help you choose your options. For experts and backers with advanced knowledge on NAS, these may be enough. 

After several requests for updated videos of the system being connected and from multiple angles, the following was provided in the backers-only area and via unlisted videos:

Uncut, Unedited Demo

Here is the uncut unedited demos as requested. We included a different angle to show all the cables and you can see that WiFi is disconnected and nothing is under the Storaxa. It can be viewed in 4K so you can see everything clearly. 

As per further updates and details on the stretch goals that were hit during the progression of the campaign, they proposed that they would  include an additional 32GB SD Card with all Sotraxa purchases after the campaign hits $1.9 Million (which it did). Their original update:

Also we have decided on the Stretch Goal #5. For the final stretch goal, we want to add something that won’t increase the SKU and something that everyone can benefit from. Once we hit $1.9 million, we will include one 32GB microSD card with the recovery image for all Storaxa units. You can use it to store snapshots and since you can always leave it in the slot, it won’t be easy to lose.

Regrding shipping, Staraxa state that they worked with a backer volunteer to test ship an item as a demonstration of the means of shipping to the EU and that it was received without any additional tax/customs payments being required:

One of the most asked questions was about extra VAT, customs and taxes that backers will need to pay regarding shipment to the EU. We have already explained that our forwarder has included all customs and taxes in their quotation and they will send it in a way to avoid extra charges to the recipient. During one of these discussions, a backer volunteered to help us test this shipping method to see if any additional VAT was charged. We were contacted by that backer yesterday after she received the package without any extra VAT.

Storaxa NAS – March Updates

The Storaxa timeline has now shifted forward, with pledges stated at 82% of completion as of 27/03. Likewise, the timeline has now been updated on the project by the Storaxa team:

Users who had access to the Pledge manager were given a considerable number of options with regard to customizing their Storaxa, with detailed pricing throughout. There were reported payment issues and bank authentication issues, but these were PlexBox/PlegeManager related. If a user wanted to stick with the default configuration (Intel N6005, 16GB DDR4, WiFi6, 120GB SSD, 2.5Gx4), The Lowest Priced Storaxa NAS Configuration remained at $274:

However, the range of configurations was surprisingly diverse.

Configuration Options –  Wireless Module #1

Configuration Options – OS Drive #2

Configuration Options – CPU Choice #3

Configuration Options – Network Connectivity Choice #4

Configuration Options – Memory Capacity Choice #5

If you wanted to scale the Storaxa up to the maximum configuration of the system (Intel i7-1265U, 64GB DDR4, WiFi6e, 2TB SSD, 10Gx2, 2.5Gx2), that increased the price by $390, making the Highest Priced Storaxa NAS Configuration at $664:

There were also additional options for adding additional Storaxa NAS systems, storage media, spare PSUs and drive adapters.

The Optional Add ons and Media Choices Available:

So, if you wanted to opt for the Storaxa system with 20TB Seagate Ironwolf Pro’, 4TB WD Black SN850X PCIe4 SSDs and spare Boot disk, the Maximum Specification Storaxa System was priced at $2899.

For perspecitve, the QNAP TVS-h874 8-Bay NAS (no media included, 32GB, no 10GbE) is currently priced at approx at $2498 (one example below):

That is a huge saving indeed. This once again makes me want to hope that devices like this can/do happen and can give biggest/etablished names in the NAS industry pause for thought!

Elsewhere. there was continued back and forth regarding concerns about the CWWK board and the diminished SATA speed potential vs the bandwidth/lane allocation across the system (Most detailed example HERE). The Storaxa Team responded 5 hours later, highlighting that the default/baseline configuration will have these more limited bandwidth issues. This is something that many more experience tech users/builders had postulated earlier in the crowdfunding stages, but less experienced users or those less familiar with CWWK/Topton systems seen online might have been less aware. This is another one of those points of presentation where the simplicity of the solution in the initial Kickstarter videos and bullet points have glossed over the capabilities of a system at this pricepoint:

Below was our March update that goes into more detail about the pledge manager and pricing comparisons:

The March/April period also saw the Arrotrack/Storaxa site go live. Though in an early skeleton form that largely copied the content of the Kickstarter campaign (though the March 31st update was now publically visible)

The domain ownership appears to be alot older, but according to waybackmachine the site has only really seen active changes in the last month or so (understandable).

One notable thing is that although the number of unique and available pages was limited, the Fulfillment and Returns page is completed. This is quite surprising, given that the device has yet to or even finished production. This might seem a bit ‘cart before the horse has bolted’, but one could also argue that this is a further positive move by them that underlines that they intend to fulfill, but are also aware of the thin-ness of their profit margins to withstand cancellations at the 11th hour.

April 2023 Storaxa NAS Updates

April (and very late March) saw two main updates to the Storaxa Kickstarter campaign, as well as two updates to the project timeline. This was also combined with a few questions surrounding the business address of Arrotrack (the company that Storaxa creators are trading under).

There have been several references to the project being slightly delayed (not unusual with Kickstarters) and also a few extra details surrounding the regional delivery plans. The key updates from Storaxa though surrounded confirmation of the AMD layout and changes to the Intel schemes.

Free DDR5 Upgrades

Due to a change in the Intel Storaxa board layouts and specification support, Storaxa confirmed that those opting for the higher-end configurations would have an upgrade from DDR4 to DDR5 Memory. This was largely down to these boards not supporting DDR4 memory, but nonetheless, a welcome bonus for those affected.


Future of Storaxa NAS, Post Crowdfunding?

There was also a discussion of Storaxa plans post-fulfilment, with Storaxa clearly indicating that they plan on continuing production after fulfilment of Storaxa Kickstarter units concludes. Hopefully, this occurs after ALL backers have been satisfied, as it is not unheard of for some Kickstarter campaigns to introduce late-stage outside retail options in order to financially support the initial Kickstarter pledges, which might have been priced incorrectly. Again, there is NO INDICATION of this and it is perfectly normal/sensible for them to keep an eye on the future. Indeed, its actually a positive sign in many respects that they are thinking long term.

Talking of long-term thinking and planning, I have to give them credit for sharing some of the background finance matters of the project with backers. As the initial pledges and additional sums garnered by the dynamic pledgebox have rapidly increased the campaign total, Stripe (the financial management in the middle) has opted to hold 50% of the collected funds until the fulfilment of orders begins (for reasons of product and backer satisfaction). This is not unusual and quite a useful safeguard when followed correctly by the intermediary parties, but it is good that Storaxa showed this exchange. I would still have preferred these to not be behind ‘backer only updates’ and it doesn’t change anything regarding fulfilment commitments, beyond the 2nd 50% of collected funds – but it’s still a positive move by them to share this.

There is, of course, the argument that they lose nothing by sharing this and gain goodwill by doing so, but it’s still a net positive. This is what they had to share:

“The result of the review is that Stripe will hold 50% of the funds from PledgeBox until fulfillment begins. Based on the payment terms outlined in the supplier contract, Stripe will distribute payments in the following manner: 50%, 35%, and 15%. We will keep Stripe updated with our mass production status in order to release the funds. For different components, we have to pay a deposit of 60% to 80%. For the main board we only need to pay a 50% deposit for mass production. Although we didn’t expect any funds to be held by Stripe when they asked for the review, the total funds from Kickstarter (100%) and Pledgebox (50%) is enough for all deposits.” Storaxa, April 12th Update

Storaxa also showed the current balance of funds collected at the time of writing:

Lots of positive reception to this move (with merit) and high praise for this transparent move.


AMD 5825U Layout Detailed

The manufacturer had completed the CAD of the main board for the pre-production sample.

Intel Component Changes Highlighted

As previously mentioned, there layouts for the internal boards for the Storaxa for each configuration have started arriving and they stated that due to hardware shortages, there would need to be component changes:

“There is a delay for the upgraded Intel CPU schematic. The manufacturer discovered that there is a shortage for some of the parts in the design. So they need to change to parts with a more stable supply. All main features remain unchanged. It will be ready after April 3. We will publish an update once that is ready. This does not delay mass production. Backers who wish to see the schematics before finalizing their choices can rest easy, because the survey deadline is extended to end of April. ” – Storaxa, March 31 Update

Later in a 2nd April 2023 update, they went on to show the system block diagram that factored in these component changes. These included upgrades to a DDR5 memory channel (which would lead to the free DDR5 upgrades mentioned above).

(later in the April 19th Update)


Business Address Changes

One slight fly in the ointment during the campaign this last month or so arose regarding the business address of Storaxa/Arrotrack. The campaign creators sharted a draft of the invoice that they would be using for finished order fulfilment and the address for this China/HK-based company had changed to a U.S/Denver address:

To confirm, the invoice stated ‘360 S Quitman StreetDenver CO, 80219 US’ and the original Arrotrack company was Unit 1113, 11/F, Global Gateway Tower, 63 Wing Hong Street, Cheung Sha Wan, Kowloon, Hong Kong. This was confirmed in their own company documentation provided below:

A quick Google of the new U.S register address showed a slightly underwhelming business location:

This did raise a few concerns in the comments section and (far play) to Storaxa; they were not being secretive about this address/location. Answering direct questions about this in the comments:

They did go on to further clarify reasoning for this, stating that it was needed in order to proceed with a crowdfunding campaign, due to local restrictions imposed on Chinese companies. The duality of the registered addresses was for reasons of finance and handling returns/shipping.

Below is the timeline for the first half of April and everything, bar the pre-production samples being shared directly with backers (direct images and real-world examples) was correct.

 


At the start of April 2023, we asked Tom @Lawrence Systems for his perspective on the project, it’s viability and his initial thoughts. It is worth highlighting that this was presented his immediate perspective and without any additional research on his part.

May 2023 Storaxa NAS Updates

May 2023 saw 4 official Updates by the Storaxa team on their Kickstarter campaign, mainly focusing on the changing of the system PSU from an external model to an external one, and the Pledgebox credit/payment issues.

Changes from an Internal PSU to an External PSU

This goes into a lot more detail for the reasons for/against, as well as the logic they outline in their decision, but this quote below summarizes it best:

“After careful consideration and evaluation, we have decided to use an external GaN power supply with a 5.5*2.5 barrel jack in 140W/180W/200W depending on the chosen CPU (N6005/5825U/1235U,1256U). GaN (gallium nitride) is a new technology that allows for smaller, more efficient, and cooler power supplies. It has several advantages over traditional silicon-based power supplies, including higher efficiency, faster switching speeds, and smaller size. A Type-C PD power supply was not chosen because of the higher cost we couldn’t fit into our budget. The power supply will be external, which will allow for more space in the case for better thermal management and air circulation for heat dissipation. This also gives users more space for customization inside the case. And it is easier to replace the power supply if needed. We have several suppliers lined up and will decide on the final one soon. Here are some images of the potential power supply. It is meant to plug directly into a power socket. It has a C6 socket, so you can also choose to use it like a power brick by using it with standard C5 cable (not included). The power supply will only come with the plug suitable for your delivery location.” – Storaxa Team, Update 19, May 25th 2023

They also supplied an updated system build graphic to detail the case in progress and adjusted layouts:

May 22nd also saw an update on the motherboard that is intended for the baseline N6005 Pentium models, with the stated arrival of the production sample for testing and assessment. See below:

Storaxa NAS Case Changes

As pleasing as this way, I was more concerned with the production and information on the casing for the Storaxa system, as that is one fo the truly unique elements of this system. How the change to an external PSU and the difference in architecture between the configurations impacting the case cooling/shape was also addressed in this same May 2023 update:

“Getting the first sample is a critical milestone because it lets us finalize the case design. The case sample will be ready in the week of June 5, 2023. Our plan has always been to use the same case for all the different versions of Storaxa. This is so that all units have a uniform appearance and also it will help save on production costs. However, with the introduction of the higher-performance versions, the power supply unit had to increase. And with the increased wattage, we also struggled with thermal management. Moving the power supply outside was the best solution. We thought about keeping it inside for the basic model, but decided against it because it will be easier to have the same case and it will be easier for assembly and repair. The external power supply has many positives. There is more room inside for air circulation for heat dissipation and also gives users more space for customization inside. It can also be replaced more easily.– Storaxa Team, Update 18, May 22nd 2023

The Storaxa Group continue:

“The new case has three easy-access openings, two on top and one at the bottom. The top ones are for the 4 M.2 slots and the boot drive. The bottom is for access to the main board with the DDR RAM and the 2 onboard M.2 slots. The side air vents are also larger for better air flow. Since the power supply has moved, the main board is also raised, leaving more space for personalization and airflow. This means the ports in the back are all raised higher.” – Storaxa Team, Update 18, May 22nd 2023 

They have updated their current projected timeline with the shipping of the first wave of solutions in the 2nd half of July (see blow):

The last 30 Days or so of the Storaxa NAS Kickstarter campaign (going into the 15th May) have been a fantastic mix of good news, bad news and just plain odd news. Although the Storaxa team have continued to respond to comments and enquiries, they have certainly been a little less prompt. That said, between the evolution of the campaign as it moves through the proposed production timeline and a couple of the hurdles that will be covered in this May update, there might be reason enough for these. Let’s go through all the updates (both project-published ones and those made in the comments).

PledgeBox Issues

Pretty much the big topic that has been bubbling around the Storaxa Kickstarter in this period was the Pledgebox manager not factoring in payments previously made to people’s existing backing sums. In short, a % of users found that their initial payments had been ignored and new ‘balance due’ messages had appeared. It is still not certain how many users were affected by this out of the 5,917 backers of the project (though some backers took to reddit to try and poll the numbers of those affected/unaffected), but clearly, this issue was big enough to be raised and referred to a decent amount in the comments. This is the image provided by Storaxa in their update to denote how the issue appeared to those affected users:

What caused this issue in the Pledge manager is still unclear, but Storaxa/Arrotrack did address this in their project update on May 2nd:

“We apologize for a new issue on PledgeBox that crossed out the bonus amounts of backers’ pledges from Kickstarter. If you are experiencing this issue, please wait patiently as we try to fix all the affected accounts within one week. There is no magic button to fix all the accounts at once, so we need to do it individually. Please understand that we may not be able to reply to all your messages, emails, and comments, as we are focused on resolving this issue. This issue does not affect how we will fulfill your rewards so we kindly ask for your patience as we fix this.” – Storaxa Update #16 HERE

This seemingly continued to be raised in the comments section and although individual queries were addressed by the group in the general comments section, it wasn’t until May 15th that we saw the issue fully confirmed as resolved by Storaxa in a full backers only update:

“The issue with the subtracted Kickstarter bonus has been resolved. Thank you backers for your patience as we fixed the problem. If we missed anyone with this issue, please don’t hesitate to reach us so we can fix it.”  – Sroaxa Update #17 HERE

Initial Motherboard Errors and Changes

The board that is to be used inside the Storaxa (though differing fractionally in each CPU Config) had only really been shown in schematic, Diagram and CAD form up to this point and understandably, many users had been chasing for updates on this. Although already volunteered by Storaxa that the board use was being produced by the same manufacturer as the likes of Topton/CWWK NAS systems, real world examples of the mainboard for the Storaxa were still ‘coming soon’. So, with that in mind, the initial update for this on May 2nd was a little bitter-sweet.

Although they showed a board in the update (which had been promised already), it was highlighted that mistakes in the layout had been recognized and therefore more work/time was needed for completion:

“The manufacturer tested the first print of the mainboard last week and discovered that there were some mistakes in the layout. Since it is Golden Week holiday here, the factory will be on break this week. The new samples for testing will be ready next week. We will continue monitoring their work and update you about the progress” – Storaxa Update #16 HERE

Fast forward two weeks and we saw the next update, which included images of the ready-soldered and prepared board for the default N6005 board. Arriving somewhere between the design of the N6005 board HERE and J6412 board HERE on Aliexpress, the photos are a little oblique. I appreciate that Storaxa state the manufacturer has supplied these, but a top-down angle would have been nice. Still, better something than nothing:

There is no avoiding that there has been contention in the response to this update regarding the main board of the storaxa NAS. The first issue for many was that the Intel N6005 model is the entry-level device and many of the much higher configurations (who have paid considerably more into this project since the Pledgebox option appeared) have been left to wait. Now, on the one hand, given that the Kickstarter began with pledging on the initial N6005 configuration, it makes sense that chronologically that would be the first thing to be on the timeline for production. But given the scale of the upgraded components (significantly more power-hungry processors, 10GbE, Gen 4 SSDs, etc) in this compact chassis on boards that are not available right now on AliExpress etc right now, it’s understandable why users opting for these more unique configurations are wondering about their system delivery window.

The other hardware change that has occured in the recent project update was one that many had already raised early in the campaign (myself included), regarding the PSU. Storaxa have opted to remove the PSU from the internal casing of the device and opting for an external PSU (with a promise to elaborate more on this in the next project update). Now, on the face of it, I have always been a fan of external PSUs. They are easier to replace and in some cases, can remove internal heat generation and/or restrictive airflow blocking in more compact systems (more in the case of bare-PSUs, not blocks). However, in the case of the more aggressive system configurations, this might well result in quite large PSUs and add this also raises the question of external PSU quality. That was always a factor in ANY PSU, but ask anyone who has ever purchased a cheap PSU for their GFX-Card laptop or external PCIe Box on eBay/Ali and they will discuss ‘noisy’ PSUs or those that just feel ‘unsafe’. This is pure conjecture right now of course and until the PSU in question is shared in an update, it’s way to early to complain. But some users are definitely less keen on external power bricks in bigger NAS systems, as that can also result in an easy-to-disconnect power connection or extra part to lose!

Delay in Order Shipping and Fulfilment Warned

The above changes regarding the system board and possibly due to the impact of the Pledge Manager issues requiring attention (again, an assumption on my part) have led to Storaxa highlighting delays to shipping an order fulfilment in this campaign. Initially, shipping was timeline’d to start in Mid-June, but now looks like the end of July:

“We have been working diligently with our manufacturer to complete the designs and samples of the main boards. Even though our manufacturer started work earlier than scheduled, not all the pre-production samples will be completed on time within the 45 days stated in our contract. They have explained to us that ever since our campaign, they have become more busy and received even more orders. The estimated dates were accurate but due to not enough man power, any mistakes and redesign delayed the samples. The production time of assembling the units will not be affected. They have been very accommodating during this whole process, so we believe that they are sincere and tried their best to keep to our schedule.  Due to the bottleneck in completing the pre-production samples, the shipping date will be delayed for 30 days. We apologize for this inconvenience and we thank you for your patience and understanding.” – Storaxa Update #17 HERE

Delays in Kickstarter campaigns are hardly unusual and fair play to them for, at the very least, raising it now. It’s still going to be disappointing for many, but after many users quering the shipment date, this is something to go on.

Arrotrack / Storaxa Domain Ownership Expiry?

A rather odd point and one that was raised in the comments of the Kickstarter comments for the Storaxa was that the domain for the Arrotrack company (the group producing the Storaxa) had a very, very short domain registration time remaining. In my last update (in the April Update below) I highlighted that Arrotrack and Storaxa has a website up and running that had further information on the updates made available to non-backers, details of the company (something of a debate there that was discussed) and information regarding terms of returns and support. Well, that domain was registered on 23/05/20 but seemingly is going to expire on 23/05/23.

Now, this in itself is not the end of the world. Notwithstanding that this is not directly connected to the Kickstarter campaign, the company could be moving to a new domain and letting this expire (since realizing a new domain and site was needed). Likewise, they could be running the clock out on it to exchange it’s ownership to a new party. Nevertheless, it’s an odd little thing.

Potential Refunds to Customers of HDD/SSD Storage Bundles

One matter that increased in the comments of the Kickstarter campaign comments of the Storaxa over the last couple of months was to do with the price of storage media. When the Pledgebox manager for Storaxa NAS went live, one of the additional configuration options included adding SATA HDD/SSD media and PCIe Gen 3/4 m.2 NVMe SSD Media. However, since these options were first made available and priced, the general cost of alot of these drives (and other alternative drives that were not included in the Pledgebox from 3rd parties, location dependant) have seen noticeable decreases. So, many users wanted to know if reductions in the cost of drives would be reflected in their purchases (i.e. partial refunds?). Storaxa addressed this in their mid-May update:

Due to the delay in completing the main boards, the delivery of the accessories such as SSD and HDD will also be delayed. Although we already paid the deposit, we  were able to renegotiated with our supplier to give us a discount on the drives if the prices drop. In the event that market prices drop lower than our previous negotiated price, we will receive a discount. In turn, we will offer that same discount to backers who have added the drives to their pledges and refund the difference to you.” – Storaxa Update #17 HERE

Now, fair play to Storaxa. very few would have expected them to refund these savings. Mainly as the quantity of HDDs and SSDs would have likely been quoted and paid partially/fully at Distribution shortly after the closing of the Pledgebox. These are all still promises and considerations that are being outlined on a crowdfunding project that has still not (at the time of writing) shown details on money in/out on the media ordered, or final shipping devices. But this is nonetheless a positive stance to take in this update and one that I wanted to highlight in my updates.

Here is my round-up of the updates above (and a few of the April updates), all in one video. Enjoy!

June 2023 Storaxa NAS Updates

June saw three updates from Storaxa on the production of their system (the first larger than the two that followed, but all three addressed new information). The main subjects covered with the new intended Shipping Test, are fulfilment of the SD Card stretch goal (part of the shipping test), errors and issues encountered at production and planned tutorials and guides. There was also updated information on the GaN external Power Supplier, it’s a 19V supply with a 5.5*2.5 barrel jack in 140W/180W/200W depending on the chosen CPU (N6005/5825U/1235U,1256U).

“It is meant to plug directly into a power socket. It has a C6 socket, so you can also choose to use it like a power brick by using it with standard C5 cable. The power supply will only come with the plug suitable for your delivery location. After getting your feedback from the last update, we will include the C5 cable for your convenience.” – Storaxa Team, Update 19, June 7th 2023

Board for the 5825 CPU Storaxa NAS, Good and Bad News

The early June update started on a positive note, with the announcement that the production samples of the AMD 5825 controller board on their #20 update. This was a little soured for some by the additional note that the Intel board configuration systems had fallen behind schedule:

“We are proceeding with production now. However, the upgraded Intel main boards are behind schedule. By starting with two versions first, we can avoid delayed production overall. As long as the upgraded Intel board samples are ready within two weeks, we can stay on the delivery schedule for end of July.” – Storaxa Team, Update 20, June 7th 2023

Still, this was good news for those backers who had opted for one fo those AMD config choices. However, this was a little short-lived, when comments from the Storaxa group highlighted that they had hit a tech roadblock pertaining to the detection of the M.2 NVMe.

Twelve days later, in the June 19th Update, the Storaxa team highlighted that an issue was recognized in the AMD 5825 board:

“During testing of the AMD 5825 main board, the 4 top M.2 slots could not be read or detected. After further testing, we discovered that something went wrong during SMT and there was a problem with one of the resistors on the main board that affected the recognition of the ASM2812X chip PCB. We are fixing this now. This is not a big problem and it will be fixed in a week. Once it is complete, we can continue with testing and production.”– Storaxa Team, Update 20, June 7th 2023

Later in their final update of June, they did state that the SMT issue had been resolved:

“The AMD 5825 main board has finished SMT. The problem with the unrecognized ASM2812X chip has been fixed and testing and production can continue. The upgraded Intel versions can proceed after this.” – Storaxa Team, Update 21, June 30th 2023

The Storaxa SD Card Shipping Tests and System Recovery Images

In the early stages of the kickstart campaign, when alternative versions of the Storaxa configuration, rewards and stretch goals were being shared, one thing that was discussed was an SD card for every backer that contained the system recovery image (dependent on the OS choices across both elements of the system).

Although it became quickly clear that providing an ‘one for all’ system image for the SD card become untenable, they stated that they will provide the means to download these at launch, but use the SD cards for every backer as a means to test shipping:

“Since before our campaign started we tried our best to quote the lowest price for shipping to keep the price of Storaxa as low as possible. We didn’t give up that search even until after the campaign so we can keep the add-on and extra units shipping cost low too. We found a logistics company that quoted prices that we couldn’t believe. This would be very good for us because we can save some costs, but we didn’t think it was safe enough to entrust them with your rewards which ranges from hundreds to thousands of dollars. However, they assured us they have global coverage and can ensure the safe delivery of all rewards. To back up their proposal, they are willing to do a shipping test to show us they can handle all our orders.  Due to this, we are happy to announce we will conduct a shipping test by sending you the free 32GB microSD unlocked in the final stretch goal ahead of schedule. This test will show us the reliability of this new service and also serve as a practice run of fulfillment. We will start sending it out on June 15. It will take around 7 – 14 business days to be delivered. – Storaxa Team, Update 20, June 7th 2023

This still led to the question of less experienced users who wanted to have a recovery/initial-boot SD Card for this system, two of which Storaxa stated the following:

“We originally stated that the microSD card will come with a system recovery image for your Storaxa. However, after careful consideration, due to the fully customization feature of the Storaxa, no single image will fit everyone’s purposes. Therefore, we will send you a blank card so you can create the image right for you with the instructions below. (We will post the instructions again after you receive your Storaxas). We are starting to make the tutorial videos this week. We will film some demos to teach the basics on how to install and run the software for the Storaxa. The videos will be posted on our Youtube channel. We will start with some simple videos first and ask for your feedback before we move on to tutorials for the more advanced uses of Storaxa.” Storaxa Team, Update 21, June 19th 2023

Storaxa is stated to arrive with the system pre-installed and pre-configured, so you can plug in the network/power cables and drives, and start using it. Storaxa boots to Proxmox VE, which hosts 2 virtual machines, which respectively has TrueNAS-SCALE, and OpenWRT installed.

We cover this and more in our June Update video below:

July 2023 Storaxa NAS Updates

Right at the tail end of the month (31st July to be precise), Storaxa rolled out an update that was largely centered around 4 videos of the system (in a component-out state) being demo’d. The specifications for the unit and client machine they state are the testing system are:

  • AMD Board
  • 64GB Memory
  • 1TB Samsung 970 Pro Boot SSD
  • WiFi 6 Card (via an M.2 riser adapter card)
  • 10GbE (Via TB3 adapter)
  • 5x 16TB HDD (unconfirmed, but not hugely important for these tests)
  • 3x WD Black SN750 SSDs
  • Connected to Macbook Pro

The system board seemed to be connected via a standard multilane to SATA adapter, though I couldn’t quite 100% confirm the means that the 3x m.2 NVMe bays were connected (clear cable type there though). The testing Mac book was connected via a Thunderbolt3-to-10GbE adapter. The first test was a 10GbE transfer test (video here):

Next, there was a straightforward copy/paste into a RAIDZ1 (i.e comparable ZFS alternative to RAID 5). Video HERE, but result screen below:

Finally, there was a session of Plex testing, with three videos being streamed at once in H.265 and H.264. Again, the video is HERE.

Also, the Memory cards that formed one of the stretch goals from the initial Kickstarter campaign (more on that shortly) have started to arrive in Europe. The card from my pledge arrived on July 31st via Royal Mail, no signature was required but was trackable from Hong Kong onwards.

Rewinding back to the very start of the month, July started quiet – REAL quiet! In fact, it was unusually quiet times for Storaxa, with a period of over 2 weeks of Storaxa no longer responding to public comments or producing any updates. This was eventually addressed in the comments, backers section, on Reddit and more by concerned users who had noticed the sudden gear change.

That said, things seemingly returned to normal in the 2nd half of 2023, returning to a lot of those older comments, including my own (shown before/after), with apologies and highlights that a bigger update will be coming at the end of the month:

 

Backer SD Cards Arriving

Last month, Storaxa detailed that as a move to test shipping fulfilment in preparation for the eventual full Storaxa shipment and test the company shipping companies’ rather impressive delivery quotation, they would send backers their stretch goal included 32GB SSD Card (quote below from the June Update).

“We are starting the shipping test this week. Please expect to receive the package in 10 to 20 days. We will email you the tracking number through the PledgBox system within one week of sending out. This test will help us as a test run for when when we ship your Storaxas and also help us test the flexibility of shipping your rewards in different patches. We received mixed feedback about this test, but we feel this will help us to ensure you receive your rewards safely without additional costs.” Storaxa Team, Update 21, June 19th 2023

Cards began arriving in mid-July and it quickly became clear that these were being shipped by region/country/continent, with the U.S (likely the largest % of backers being located) being the first to state they had received the cards:

Additionally, some incredibly kind users (such as u/AkaiYui97 on Reddit, credit for images below), shared the contents of the Storaxa SD card delivery.

That said, not everyone (at the time of Writing, July 30th 2023) has received their SD card and it looks like Europe has been one of the last in the list of regions shipped to. Again, most likely a % based staged shipping method based on the locations of backers.

Now, on the face of it, we are talking about an SD card here… with an exceptionally low value. Although in itself a very low-value item, it’s worth remembering that these cards were shipped as a test of the shipping company and prospected fulfilment. Also, several users highlighted that the SD cards had tracking information indicating that they were received in Hong Kong in the last full week of July.

At the time of writing, the SD cards for the UK/Europe have started to be trackable and users might well see their cards arriving during the course of this week (31/07 – 4/08), as indicated by the tacking below.

Production and Shipment of Storaxa Now Delayed till September 2023

Another point worth touching on, and one that was certainly anticipated by many, was the officially stated delay of the Storaxa first fulfilment from 2nd Half of July to the 2nd Half of September. How this will impact users based on their configuration choice and global location is yet to be elaborated upon (there IS an update stated to arrive on July 31st, which might address this), but for now, the project is now slated for later in 2023. Not a huge surprise and not unusual for Kickstarter.

 

The final statement from Storaxa regarding the updated timeline was as follows:

“The production timeline is the same as last update. Mass production will begin in September and shipping will start in the second half of September. All major parts and components have been ordered and will arrive before that time. The case and chassis sample is arriving at the end of this week so we can show that to you soon too.”  – Storaxa Team, Update #24, 1st Aug

 

Aug/Sept 2023 Storaxa NAS Updates

In recent developments regarding the Storaxa NAS by Arrowtrack, a series of unexpected challenges have emerged, primarily involving financial delays and fund withholding by the payment processor, Stripe. As backers eagerly await the product’s release, Arrowtrack has been surprisingly transparent about the situation, providing updates on every facet from supplier negotiations to production adjustments. Here’s a quick breakdown of the key points from their latest updates.

Situation Affecting the Storaxa NAS by Arrowtrack (Updates #27 and #28 Summary)

  • Funds Withholding by Stripe:
    • After successfully raising funds on Kickstarter, Arrowtrack encountered issues with their payment processor, Stripe. Due to the sudden large transaction amount from their campaign, Stripe withheld a significant portion of their funds.
    • Initially, Stripe released only 50% of the funds after Arrowtrack provided all the necessary documents. The rest of the funds were expected to be released during production time.
    • Instead of releasing the funds as expected in June, Stripe extended the payout date to August 31.
    • Just a week after confirming that the funds would be released on time, Stripe decided to hold the funds for another 60 days (until November 7). The primary reason was a high rate of refunds, which triggered their system for a further review. Arrowtrack believed these refunds were due to backers changing their minds about options before the delivery date.
    • Stripe had previously disabled the chat function on Arrowtrack’s account dashboard, limiting their communication. In Update #28, this function was re-enabled, which Arrowtrack took as a positive sign.

  • Financial Details:
    • Kickstarter funds raised: $1,688,332.29.
    • Pledgebox funds: $950,257.09, with $982,864.57 being held by Stripe.
    • Deposit for mass production and ODM: $2,116,258 of $3,074,638.
    • Account Balance (as of Sept 4th): $480,874.
    • Arrowtrack has paid around 70% deposit for all manufacturing costs, including materials, parts, setup costs, and ODM/OEM costs. However, the current balance is insufficient for completing production.

  • Production and Delivery Delays:
    • The delays in Stripe’s payout affected Arrowtrack’s ability to maintain their original schedule.
    • Production was initially postponed until September, and after the latest delay, the shipping has been rescheduled to start in the second half of November.
  • Negotiations with Suppliers and Manufacturers:
    • Arrowtrack has been in negotiations to extend payment deadlines to ensure deposits aren’t forfeited.
    • In the wake of extreme weather conditions in southern China, meetings with some suppliers were postponed. Still, Arrowtrack managed to renegotiate with all but two suppliers for a 3-month extension on final payment.
    • Production of the upgraded Intel boards was paused due to payment uncertainties but is set to resume in two weeks.
  • Review Sample and Refunds:
    • There was a delay in sending out a review sample to NASCompares, but Arrowtrack hopes to use this time to gather feedback from the review.
    • Arrowtrack has received 20 refund requests so far and is appreciative of their backers’ patience and understanding.
  • General Backer Support:
    • Arrowtrack expressed deep gratitude to their backers for their understanding and support during this difficult time. They highlighted the importance of their backers’ continued faith in the project’s success.

Arrowtrack’s Storaxa NAS project faced significant challenges primarily due to Stripe withholding funds. This caused delays in production, requiring renegotiations with suppliers and adjustments in their delivery schedule. Despite these hurdles, the company remains committed to delivering the product, and backers have shown substantial support and understanding. Of course, we also need to remain grounded and remember that we are only seeing half the story here. Additionally, although Storaxa has been forthcoming with its updates, these updates and regular comments have reduced in frequency in the last few months. Additionally, lack of further documentation of suppliers being used, further communication with Stripe being shared, the recent update arriving later than stated and many users (myself included) reporting that these last two updates did not result in email notifications to users (yet all others did) – these are all matters that remain pertinent to many users following this campaign. These are mostly small potato arguments in the grand scheme of things, but it is important to remain as objective as possible. Users who have invested thousands of dollars towards the system in an upgraded state + storage media purchased now a considerable time ago might well be having understandably cold feet.

Reactions to the Storaxa’s updates on the issues with Stripe by the backers of the campaign were mostly positive, save for a few users highlighting that update #28 arrived late and that proactive email notifications appeared to be disabled (still unconfirmed, but certainly noted online). One user (@Ruan) did take the time to do a breakdown of the finances as stated and made efforts to highlight potential issues of finance in the numbers reported, but this had to be built on only partial by partial numbers related to finances and stock procured by Storaxa, and therefore open to error. Neverthless, even at a casual glance and only using the barebone numbers provided by the campaign creators, the margins do seem rather thin. I wanted to share it here (linked below, just click the image) as I think it’s worth keeping in mind about the scale of this project, once you factor in multiple base configurations and the storage upgrades that have been added:

The post examines the finances of the Storaxa Kickstarter NAS campaign in light of potential delays, as half of the funds are being held by the payment provider, Stripe.

  • The total funds raised on Kickstarter and PledgeBox combined is $3,621,444.95.
  • A deposit of $3,074,638.00 was made for mass production and ODM, leaving a balance of $546,806.95.
  • Using a breakdown of addons, including HDDs, NVMes, SSDs, and Samsung 980 Pro 2TB NVMes, the post calculates the total estimated addon cost at $537,600.
  • This leaves just $9,206.95 for global shipping of at least 5,000 packages, and other costs like SD cards, which is viewed as unrealistic.
  • Analyzing the base Storaxa unit costs, the post estimates that at least 8,000 units were necessary from the original pledge, and there may be a discrepancy in the number of additional units backed versus those being produced.
  • Three hypotheses are proposed:
    1. The creators got an exceptional deal on addons.
    2. The creators won’t profit and are primarily pushing their brand.
    3. More funds than expected were used for non-Storaxa addons, which might hinder the actual Storaxa product development.

The post concludes by asking for an update on the actual numbers of non-Storaxa Addons and clarity on why the production costs appear so high, emphasizing concerns about delivery costs. From the information provided, there are several points to consider:

  1. Funds Being Held: Storaxa mentioned that Stripe is holding onto 50% of the funds raised from the campaign. If this is accurate, it would indeed create a liquidity issue for the company.
  2. Discrepancy in Costs: Based on the post’s calculations, the funds left after accounting for production costs and the estimated addon costs appear insufficient to cover worldwide shipping of at least 5,000 packages, plus other ancillary costs. This raises concerns about whether all the promised items can be delivered without additional funding.
  3. Estimated Addon Costs: The calculations for the addon costs are based on minimum values, and as mentioned in the post, if backers ordered more than one of an item, these costs would rise. Moreover, the post speculates that many might have chosen higher-priced items, which would further strain the finances.
  4. Unit Discrepancy: The analysis suggests a potential discrepancy between the number of Storaxa units backed and those being produced, pointing to possible over-production or an underestimation of the number of units required.
  5. Three Hypotheses: The post’s hypotheses suggest that Storaxa either secured an incredibly good deal on addons, isn’t looking to profit and is pushing their brand, or has used more funds for non-Storaxa addons than projected, potentially hindering Storaxa product development. The validity of any of these hypotheses would significantly affect the interpretation of Storaxa’s financial situation.

The BIG takeaway here is that Storaxa will need to start engaging with its audience more regularly. There are many in the comments who would point out that this project has seen more updates than many other campaigns on the Kickstarter platform. However, we are still talking about a campaign with $1.8 Million raised in the initial campaign and a further $2 Million in pledge upgrades – these are bot atypical numbers for an average Kickstarter campaign on average (it happens, but most polished campaigns will live in the 5-6 figures in $). Given the reported change in work on their side related to negotiating with suppliers for later deadlines on payments and maintaining the project through this relative period of ‘hand-on’ inactivity, many would like to see higher engagement with their audience in the comments, further updates, tests/demonstrations in-house with the units that they have, further details of the communications with Stripe (share those conversations in greater details to well further refunds perhaps?) and just generally make their activity and presence felt more than it is. Kickstarter is NOT Amazon or eBay, but it does thing on communication and transparency, something that Storaxa was good on and now arguably becoming weaker on during this period of flux. As always, I will continue to follow this evolving crowdfunded NAS campaign.

Sept / Oct 2023 Storaxa NAS Updates

If I had to describe the Storaxa NAS Kickstater campaign throughout October and at the very start of November 2023 in one word, it would be….quiet! In updates the previous month (#27 and #28), the Storaxa group stated that production was not possible due to delays in finances arriving from the payment handler ‘Stripe’. Nevertheless, it did/does seem very quiet on storaxas side throughout all of this and no comments by backers were responded too and the update that was slated for October 12th ended up being late (with virtually no explanation or indication), leading to a lot of user debate about the health of the campaign, the validity of the Stripe funds statements and the information provided up to this point in the official campaign updates. Indeed, in terms of actual milestone events in the last calendar month, there was only really four to speak of. The first was the comment that Storaxa made in response to weeks of silence, which was as follows:

Again, the above comment was after weeks of silence and no replies from users. Equally, this was the only comment on the campaign by Storaxa in that time and although a lot of comments/responses followed, they did not engage with them. Questions surrounding the state of the campaign, further verification of the stripe matters, where the existing funds were being spent, further information on suppliers and more. At the same time as this, there was also the public zoom discussion that I had arranged with Storaxa NAS backers (posted several times on the comments thread, with one of the last ones HERE). It did seem rather coincidental that Storaxa had not been replying to users for an extended period of time, but opted to do so on the day of the public zoom with the post discussed above). This was an organized zoom discussion for backers of the Storaxa NAS Kickstarter campaign, organized by Robbie @ NASCompares. This is NOT an official zoom organized by/in conjunction with the Storaxa/Arrowtrack group. Below you can watch the full zoom call:

There is of course the question of why I did not just host a zoom with Storaxa/Arrowtrak instead, putting users’ questions directly to them? This was asked a few times and (as I discuss in the comment below), I HAD reached out to Storaxa previously for a zoom Q&A session, but they declined to reply.

When Sotraxa did reveal an official update (update #29), it was rather small and largely repeated similar to what the singular comment a few days before had said, but adding a pinch more on production and showing a change that was going to be implemented to the hardware design:

03:57:22 – Update Frequency 04:00:33 – Early Rewards and Address Changes 04:02:28 – Cat Issues 04:03:00 – Is the Storaxa AMD Module using an Aoostar Motherboard? 04:05:20 – Backer Zoom on Jan 30th 2024

The component change related to the internal cage, here:

Now, I AM pleased that they are providing more information! But as discussed in the video, there seems to be a lot of information that they could be supplying that could calm a lot of people’s concerns, yet for one reason or another do not. Such as:

  • Information about the existing orders they have with production suppliers (Pro forma invoices, names of the suppliers if possible, images of any hardware that has been delivered at all – and if not due to reasons of deposits/credit agreements needing conclusion, supply further information on this
  • More information on the back and forth with Stripe. More of the emails, more of the correspondence. Only 2 images have been shown regarding communication and have been cropped significantly
  • Further images on the existing hardware they have an how this new bay/cage component is better/worse than what was in the prototypes and AMD samples
  • Clarification on the sourcing and reasoning behind the design change, as many have raised question marks about it’s origin
  • Further clarification on how, if the stripe money holding will cease on Nov 7th, how production resuming on 13th Nov will happen so fast. it’s impact on fulfilment?

Finally, storaxa got in touch after Update #29 to state that they still wish to send a review prototype. Of course, I will continue to oblige with this, but nevertheless that campaign still moves forward with a lot of unanswered questions by backers and the current state of the campaign. If/when this unit arrives, I will let backers know and proceed with the original testing as discussed. I hope I have more positive news to share with you in the next update.

 

Unfortunately, at the time of writing this article (Jan 5th 2024), there has not been any further communication from the brand about this review unit, originally sent on 31st October 2023. 

December 2023 Update

Which leads to the December 2023 update. Sadly, very little has changed and is covered in greater detail i nthe video linked below (I have linked to the specific part, just click play. However, the TLDR is:

03:57:22Update Frequency – Storaxa assured users that they would maintain updates every 7-10 days, but then unfortunately only maintained this for a week and have now been largely silent since December 7th 2023 (29 Days since the date of this article’s publication)

04:00:33Early Rewards and Address Changes – Storaxa/Arrowtrak DID respond to users address change requests

04:03:00Is the Storaxa AMD Module using an Aoostar Motherboard? – There were questions being raised on Reddit regarding a very similar motherboard being used on the Aoostar NVMe NAS system and claims that the motherboard inside the Storaxa is the Aoostar model.

This is the system to which they are referring – LINK TO VIDEO

04:05:20Backer Zoom on Jan 30th 2024 – I/NASCompares have raised the idea of a backer zoom (not anyway officially endorsed by Stooraxa to discuss the campaign so far)

Video:


Why Did I Back the Storaxa NAS on Kickstarter? (IMPORTANT!!!!!)

Originally, I had no real intention of backing the Storaxa NAS Kickstarter project. As a long-time follower of channels such as Slope’s Game Room and his Kickscammer series, as well as only backing a tremendously small number of projects on the platform (and even then, for small sums comparatively) I have always had an especially sceptical mindset for alot of crowdfunding projects that have tremendously small profit margins early doors. Additionally, I was not in the market to buy a new NAS solution, as I cover plenty on my YouTube channel and (though contrary to popular belief, I rarely get to keep them and the ones that I do, go into channel content) I already have two personal servers up and running that I am in no rush to replace.

However, after I was contacted by several existing backers of this project and potential backers looking for a 2nd opinion, I started looking into the Storaxa a little more, contacting the organizers about a future review. After this point, a few different things happened. The campaign was nearing conclusion and more backers had been in touch that weekend to express further concern (alongside rising questions on the usual public forums, such as Reddit and STH). So, I made a video on the campaign, my initial impressions, my own questions about the price point vs distribution, and further questions surrounding heat dissipation. This resulted in my original message to the Storaxa group regarding reviews being screenshotted and shared to the comments section of the official page by the organizers themselves, with many points being highlighted (but not all) in my video being addressed.

The odd thing was that I never got a reply to that message personally, only hearing about this from other backers, who too thought the way it had been handled rather odd. So, I sent a follow-up message, with further questions, explaining my position, the methodology behind my video and my intentions in greater detail. The response came two days later, stating that I was playing media games and did not address my questions (stating that the answers were in the comments section – of which only 2/6 were, with 1 other in the backers only area and 3 others surrounding the team, Opensource distribution and production fulfilment waves not answered). Needless to say, I replied with my questions once again (with a few new points) and sadly have never received a reply to that one to date. So, why, after all that, did I back the project?

Now, one hurdle that is part kickstarter’s design and part campaign presentation choice is/was to do with how information is relayed to potential/existing backers. There needs to be a central framework that can be adapted to all projects of all types – there is no ‘one shape fits all’ campaign mould that can be used. This proved especially true when (at that time of writing) the comments section comprised around 2,000 comments (now at more than 6,000 – without a search function too!) and many comments were broken into sub-conversations (and the Kickstarter framework only allows X number loaded in), a long thread of hundreds of voices with the facts getting soon mixed with assumptions and contradiction in places, potentially leading to an echo chamber effect. Again, this is the framework that Kickstarter has for its central conversation thread and not the design of the project organizers. Nonetheless, this did lead to an issue. The bulk of the main information was published behind the main update section, which was set to only be visible to backers and shared videos for the project were made unlisted and shared with backers online.

At this point, I was intrigued enough by the campaign conclusion, the subject of OS-free NAS solutions rolling out from the east more and more, keen to see if/how it could deliver, as well s wanting to ensure an element of accountability and reference for the future. So, I decided to back the project in order to update users on the progress of this unusual NAS regularly. What follows are my monthly updates on the Storaxa Kickstarter NAS. Starting with that initial video from February 6th 2023 and with information, screen grabs and important milestones/changes in the campaign as time moves on. Hopefully, this article will end with high-order fulfilment, everyone getting their Storaxa system, a new kind of NAS solution entering the market and this growing 3rd choice between the Turnkey solutions and full DiY Opensource builds getting bigger and better, but we will have to wait till Summer 2023 to find out. 

Note – I have broken all the information below into monthly chunks (with the 2x Feb chunks being an exception, as the campaign concluded at the end of that month and a volley of updates happened at the end). I am writing the February coverage retroactively, so I apologise in advance if my tenses on some parts are incorrect. I did not even realise at that time that I would be making this article and therefore, it’s been a case of catching up with myself! Additionally, I am composing this with the most recent information FIRST (eg months in reverse order), and updating it each month, so those following this article can get notifications about the updates with the Storaxa NAS summarized. Alternatively, you can browse the comments section HERE or if you are a backer, use the page’s own official updates HERE.

 

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The Synology RS1224+ Rackstation – WHERE IS IT???

Par : Rob Andrews
7 février 2024 à 17:24

Where is the Synology RS1224+ Rackstation?

Synology is arguably one of the most popular brands in the entire private server market, and once you then factor in the large number of small and medium-sized businesses migrating away from cloud services and onto their own private NAS, who have been flocking in their droves towards Synology, you can understand why they are something of a big deal. Almost 25 years, the brand has been producing numerous desktop and rackmount NAS solutions (alongside a bunch of other side hustles like routers, storage media, business surveillance tools, and more), but in particular, their growth in the rackmount market in the last 5 to 7 years has been genuinely impressive. Which brings us to the subject of today’s article, where the hell is the Synology RS1224+ RackStation NAS? There has been an undeniable shift in the home lab and small business community away from desktop NAS devices and towards small-scale rackmount solutions, and Synology’s recent releases have certainly capitalized on this, thanks to improved smaller-scale four and eight-bay rackmount servers appearing in their product portfolio.

This combined with changes in the baseline hardware of several of their more recent releases have led to many users looking for a very specific kind of Synology rackmount! It has to be compact, it has to be powerful, it has to be scalable, and it has to be reasonably priced – currently, Synology only provides one solution that fits the bill in every regard, the 2020/2021 released RS1221+, which, despite its merits, is still a system that is almost 3 years old, leading many to question the benefits of investing in a system that is perhaps not as cutting edge as the rest of Synology’s portfolio currently stands. The answer, of course? A refresh (something Synology tends to do with their portfolio every two to three years), which would be the Synology RS1224+. Today we want to discuss everything we know, confirm this unit is coming, the expectations we have, and whether it’s worth waiting for it.

Is the Synology RS1224+ Rackstation NAS ACTUALLY Coming? YES

Is the Synology RS1224+ NAS coming? Well, yes! As early as autumn 2023, we saw numerous references to the RS1224+ model ID floating around in the backend of firmware updates and accidentally left in product compatibility pages on official Synology sites. Equally, there was even a Synology RS1223+ model ID appearing in summer 2023, perhaps indicating that this system was designed to arrive earlier than it has. In more recent weeks, users have taken to digging into the latest Synology DSM firmware updates and finding further references towards the existence of a Synology RS1221 (along with a couple of powerhouse expandable rack mounts, and a series of expansion boxes).

Source: https://www.reddit.com/r/synology/comments/17nj00y/new_synology_nas_and_expansion_units/

None of this is unusual, and for those willing to put in the extra time, you can often find model IDs of upcoming devices if you know where to look. The crucial detail is that clearly a half-depth eight-bay rack mount is indeed on the way from Synology and given its formative mentions in summer 2023, and continued references in 2024, it would indicate that this is a system that Synology has already well featured on their roadmap and factored into their product portfolio.

If you want to play devil’s advocate, one might argue that this product is only a placeholder, a spreadsheet template item, or a hypothetical product that Synology just wants to enter in order to maintain its position in their database. Although that’s not impossible, realistically, there are simply too many references available at this point to deny that Synology is clearly rolling out a product of this hardware and model configuration. Equally, off-the-record discussions with Synology representatives further bolster this point. Ultimately, I think it’s undeniable that Synology is going to continue this product series, but that leads us to the next question: why are users so enamored with the release of the RS1224+?

Why Are Users Waiting for the Synology RS1224+ Rackmount NAS?

As I mentioned earlier, there has been a trend shift away from desktop devices for certain kinds of users. Home enthusiasts often find it considerably more convenient to purchase a small or even medium-sized rack cabinet to be kept somewhere on their property, which can be considerably more efficient for applying numerous rackmount servers than the alternative of utilizing desktop space filled with tower chassis devices. Equally, most businesses do not want to run their main backup or operation server in the same offices they work in and either wish to utilize a separate storage area on the premises or even a small area of physical storage off-site for network and remote personal cloud storage. Much like home lab users who do this for fun, business users can often see tremendous benefits in more modular and compact multi-rackmount devices compared with that of desktop.

However, this reasoning was also largely born out of the fact that right now devices and their physical scale have changed dramatically over the last few years. If you go back even as little as a decade ago, a rackmount device was considerably bigger in depth, much less power-efficient, considerably noisier, and was just generally a much more enterprise and industrial proposition. Thanks to growing efficiencies in server components, smaller but effective cooling systems being developed, and larger storage media allowing systems to occupy fewer storage bays for higher capacity, rackmount devices no longer need to be the big hulking metal monsters they once were, and these days you can pick up four and eight-bay rackmount servers quite easily and affordably. All of this has added up to why users would not only be positively in favor of the release of a new compact, but powerful rackmount NAS system, and why a system like the RS1224+ would be equally popular.

Synology has released several half-depth 30 cm rackmounts (and 40 cm dual power supply rackmounts) in the last few years, a great example being the Synology RS422+, a small, affordable rackmount that provides a decent base level of hardware but does lack the expandability of other devices in their portfolio. Equally, at the start of 2023, Synology rolled out several new medium and large business rackmount devices that provided tremendous power and scalability – but these systems were considerably larger, much more power-hungry, and several times more expensive than the older RS1221+. The perfect middle ground here is the Synology RS1224+, hence why users are sitting quite comfortably on the fence about every other device until they know whether this system is truly arriving and, when it does, what exactly its hardware caliber will be. Let’s discuss what we predict and what we comfortably know about the Synology RS1224+ hardware.

What Are the Estimated Hardware Specifications of the Synology RS1224+ NAS?

As I mentioned earlier, the Synology RS1224+ would not be a completely new and unique product series by the brand but would be a refresh of the existing compact eight-drive rackmount series that the brand has been working on now for more than 5 years. Alongside maintaining a clearly defined portfolio across the whole range of desktop and rackmount devices that they provide, Synology also takes special care to make sure there is not too much overlap when it comes to all of their solutions. Typically when you look at the Synology portfolio, you find that solutions tend to be between $50 and $100 difference in price, and each solution takes that extra bit of investment and puts it into internal performance, total storage, or network connectivity. That also means that products in the Synology portfolio have a tendency to use a small group of CPU and memory combinations and then spread them across a variety of different storage scale devices. This all adds up to us being fairly confident in predicting the internal hardware that the RS1224+ arrives with.

The previous generation arrived with an AMD V1500B quad-core x86 CPU, but Synology has slowly started refreshing all devices with this CPU from the 2019 and 2020 generation towards the new AMD embedded Ryzen V1780B processor. Alongside a higher base clock speed, this is also a more capable CPU, though it does still arrive in the same V1000 product family from AMD. The Synology RS1224+ will definitely arrive with this CPU, as the company has already started rolling it out in their Plus series rackmount, as well as the system definitely arriving with ECC memory. ECC memory has been provided with every single Plus series rackmount that Synology has rolled out in the last 5 years and the RS1224+ will be no exception to this. However, it is still yet to be seen whether the system will arrive with 2GB, 4GB, or 8GB, as Synology has been scaling up the base level of default memory on their systems in the most recent generation refreshes. The rest of the system architecture is fairly easy to predict, with the exception of the network connectivity (more on that in a moment), but below is the expected specifications of the Synology RS1224+ RackStation:

Specification Detail
Model Synology RS1224+ NAS
Price $(TBC)*
Form Factor Half-depth / 2U RackStation
CPU AMD Ryzen Embedded V1780B*
CPU Details 4-Core/8-Thread, 3.35GHz
Memory 8-32GB DDR4 UDIMM ECC
Storage Bays 8x SATA 3.5″/2.5″ (Add 4x More drives with the RX Expansion)
Networking 1x 10GbE Copper (10GBASE-T)*
Expansion Slots 1x PCIe Gen 3×8
LAN Ports 2x / 4x RJ45 1GbE LAN*
Expansion Port 1x eSATA
USB Ports 2x USB 3.2 GEN 1 (5Gb/s)
Dimensions 88 mm x 482 mm x 306.6 mm
Dimensions (RP Version) 88 mm x 482 mm x 407.5 mm
Warranty 3-Year Warranty (5yr Opt)
Additional Notes *massively TBC!!!

There is, however, one area of ambiguity that is still present in the specifications of the Synology RS1224+, the default network connectivity! The system will definitely arrive with at least a couple of 1GbE network ports and will definitely provide a PCIe 3 x8 slot in order to upgrade network connectivity and add combo cards later in the system’s life if needed.

However, what about 10GbE? At the tail end of 2023, Synology saw the release of the Synology RS2423+, a similarly hardware-designed Plus series RackStation solution, that was fully expected to arrive with gigabit networking only. However, when it arrived, Synology provided a 10GBase-T networking port by default (not via a PCIe upgrade, but as standard). Now, this is a 12x HDD system, so there is more than enough media to fully saturate a 10GbE network connection. However, this did not stop Synology in the previous four generations of that RackStation product series from only providing 1GbE by default, so why the change now?

Synology has faced growing criticism from prosumers and small business users for their rather restricted default network connections, limiting the majority of solutions to either 1GbE in their standard class and 10GbE in the power user and enterprise models. Many users have raised questions about Synology perhaps utilizing 2.5 gigabit Ethernet network connections, as used by a majority of their competitors. Others would state that 2.5GbE is something of a technological fad, and 10GbE is the only natural path to go down, so that does bring into question allocating lanes internally to this network bandwidth. The reason I bring the whole thing up is simply that if Synology changed its position on 10GbE on the 12-bay RackStation, it is totally believable to think that they would do so on the Synology RS1224+. Plus, as this is still an eight-bay system and that too could fully saturate a 10GbE even with hard drives, not just SSD. This is still a lingering question on this system and one that we probably won’t know the answer to until launch, but nevertheless, I think there is enough evidence here for us to wonder if Synology will do the right thing and roll this system out the gate with 10G.

When Do I Think the Synology RS1224+ Rackstation Will Be Released?

Given that the model ID of the RS1224+ and RS1224rp+ both arrive with the ’24’ suffix, that typically means that Synology will roll this system out in the first 6 months of 2024. That is still quite a wide and broad remit for a release date, but typically Synology tends to roll out business and enterprise-grade solutions in the first quarter of the year (based on previous experience and other releases we have observed). Nevertheless, at the time of writing in February 2024, we are making our way into the halfway point of the first quarter of 2024, so Synology would be cutting it quite fine, and we have yet to even see provisional leaks of this system via the usual supply chain and compatibility listings to the degree that we normally would prior to a launch. With regards to pricing, that is one area where Synology tends to be thankfully incredibly consistent, and you can fully expect the RS1224+ to match the $999 to $1199 price tag of its predecessor. Stay tuned to NAS Compares as we keep an eye out for this system and discuss whether it deserves your data.

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Finally, for free advice about your setup, just leave a message in the comments below here at NASCompares.com and we will get back to you. Need Help? Where possible (and where appropriate) please provide as much information about your requirements, as then I can arrange the best answer and solution to your needs. Do not worry about your e-mail address being required, it will NOT be used in a mailing list and will NOT be used in any way other than to respond to your enquiry. [contact-form-7] TRY CHAT Terms and Conditions
If you like this service, please consider supporting us. We use affiliate links on the blog allowing NAScompares information and advice service to be free of charge to you.Anything you purchase on the day you click on our links will generate a small commission which isused to run the website. Here is a link for Amazon and B&H.You can also get me a ☕ Ko-fi or old school Paypal. Thanks!To find out more about how to support this advice service check HEREIf you need to fix or configure a NAS, check Fiver Have you thought about helping others with your knowledge? Find Instructions Here  
 
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Synology DS Video and Video Station VS Plex Media Server

Par : Rob Andrews
11 mars 2024 à 18:00

Plex Media Server Vs Synology Video Station on a NAS

One of the most popular reasons that users choose to buy a network-attached storage (NAS) device is for use as a media server. The appeal is pretty clear. With most users now owning decades of media (either in digital form or ripped from optical media at home), the ability to enjoy these box sets and Movies on the latest devices can be complicated. Despite this, streaming all of your multimedia from a NAS to all of your TVs, phones, tablets and other devices are growing increasingly popular and a lot of this is thanks to the increasing affordability of NAS from brands like Synology and QNAP and free software from companies like Plex and Emby. The most popular NAS for home media tends to be Synology, with its support of numerous media server applications and its own premium video service app too. This combined with the oversaturation of third-party online streaming services that ask you to pay a subscription (such as Netflix) with little control or right to ownership of the media you watch means that many users just want to enjoy their own unique media collections. So now that a lot of users are choosing to switch from the likes of Netflix and Prime Video towards an in-house media server, the next question is which piece of software they should choose.

The most popular private media server app right now worldwide to counter the likes of Netflix is Plex Media Server, software available in host and client form that allows you to transform your media collection into a glossy, slick and informative UI that genuinely rivals big online streaming platforms. Synology on the other hand would likely prefer users to stick with their own fully-featured media server application, Synology Video Station, which they have invested well in and developed to an impressive standard that easily rivals that of Plex. So today I want to compare these two media server choices and help you decide which one is the ideal media server choice for you.

Important – ‘Free’ Vs Paid Media Server Services on a NAS

Before going any further, it is worth addressing the elephant in the room, namely that a number of key media server services that are included with Plex Media Server are locked behind a paid subscription service known as Plex Pass. Whereas Synology Video Station is an application that is included with your NAS on Day 1 at no additional cost. All that said, neither service can technically be called free, as both still require you to purchase a Synology NAS. Additionally, it is still worth highlighting that some more recent Innovations in Plex online services and utilisation of hardware transcoding (the ability to use the CPU’s embedded graphics or an available graphics card to adapt files on the fly to make them better suited to a client) is not available on the free tier of Plex, but ARE available by default in the Synology Video Station application. You can still utilise software transcoding on Plex for free and this will deal with a large degree of transcoding requirements, but the fact that you have to pay extra within the Plex app to utilise the hardware already available on your NAS is something a number of users find difficult to accept. Throughout this article, any feature that is only available as a paid Plex Pass feature will be highlighted as such.

Plex VS Synology Video Station – Installation and First Time Setup

Installation of either the Synology Video Station or Plex Media Server application is near enough identical. Both are readily available in the Synology app centre and can be installed within two clicks. Both media server applications do not require your multimedia files to be stored in a pre-designated/directory location and the sources for TV shows, Movies and more can be scanned and indexed by each media server application after they are installed. In fact, the initial installation on both is incredibly straightforward and there is really only one main difference between them. That difference is that whereas the Synology Media application uses your original NAS login credentials, Plex will require you to set up an account with them online in order to use the software, even if you only intend to use your Plex Media Server on the local network/DLNA. As Plex is a third-party application, this is a little understandable if a tiny bit annoying for some. 

It is also worth highlighting that both media server applications will receive regular updates during their lifespan and this is treated slightly differently too. As Synology Video Station is a first-party app, as soon as an update is available, you will be notified immediately in the app centre and even have the opportunity to apply these firmware updates automatically. Plex updates on the other hand will almost always need to be installed manually, as the available default Plex application on the Synology app centre is updated considerably less frequently and as soon as you setup Plex for the first time, it will ALWAYS inform you that there is a new update available straight away. The Plex Media Server application itself will tell you when an update is available regularly at the top right and in the settings menu, but requires you to download the latest Plex server update to a connected computer and then you need to upload this update directly to the Synology NAS app centre manually. It is only a small inconvenience really, but does mean that regular updates on your media server of choice are handled more easily and with likely more frequency on Synology Video Station rather than Plex.

Plex VS Synology Video Station – GUI, Media Support and Browsing

The user interface of Synology Video Station and Plex Media Server are quite similar when viewed on a client device, such as a console, TV and Amazon Fire TV stick. With all of your available Movies and Boxsets clearly shown and the metadata collected by each media server application creating a great user interface for your connected users. 

However the back end/server view of each media server application is considerably different and where the Synology Video Station application is designed exclusively around video media options and configuration (as Synology have a wide range of applications for different Media types and general NAS server maintenance already available), Plex, on the other hand, is a far better equipped tool for a complete server, with the bulk of server maintenance and customisation options built into the single Plex GUI. If you are something of an IT novice, the wide range of options that Plex Media Server throws at you for system maintenance can be a touch intimidating and because Plex is designed around many different kinds of media support (something we will touch on later) it’s configuration needs to be noticeably broader than the video-centric options in the Synology official video application. These additional options, if you take the time to go through them, will definitely lead to a better media server user experience and a far better multimedia streaming system overall, it’s just a question of how bespoke and how elaborate you want your media server to be.

As mentioned, there is a clear difference in the multimedia types supported in Plex Media Server or Synology Video Station. In terms of handling of video Media, they are near enough identical with some exceptions with regard to specialist audio handling for certain dense Media. However, much like the back-end server control mentioned earlier, Synology Video Station only handles video media and relies on alternative applications such as Synology moments, photo station, Synology photos, audio station and download station to play and obtain other kinds of multimedia. Plex Media Server is a much more diverse multimedia tool with support of your photo collections (AI-assisted too), album collections, podcast streaming and several online video streaming services included. In both cases, it makes a lot of sense why they are designed this way, but some users may prefer their media server to be more of a Swiss army knife and others may want their video streaming, music streaming and photo streaming to be different services for different devices and clients. Neither Plex or Synology Video Station really gain any advantage here but simply show how they are different in their architecture. If you want simplicity in the user interface, go with Synology Video Station. If you want simplicity in your media server as a whole, go with Plex Media Server.

Plex VS Synology Video Station – Meta Data Scraping

The scraping of metadata in a media server is precisely what separates a bog-standard selection of files and folders on your screen from a slick graphical user interface that is engaging, informative and a joy to use. When we talk about metadata, we are talking about thumbnails, box art, media descriptions, cast listings, review scores, trailers and more. When we say scraping, that is the process of the software accessing numerous online databases to retrieve and store this information locally to the NAS. The result is your years of TV and movie collection being transformed into something near identical to Netflix and Amazon Prime video in presentation. Metadata ultimately benefits connected users and their client hardware devices, with both Plex and Video Station being very similar in how they look to a client device, albeit with a few branded differences in colour and config.

However, on the server-side, both Synology Video Station and Plex have gone a different way with metadata scraping at a setup level. Of the two, Synology Video Station is definitely the less option-heavy and although this is thanks in many ways to a lot of key options being found in the general server GUI outside of the app, it is still pretty thin on the ground for configuration of your video media server. This is not an enormous surprise given how Synology have generally erred towards keeping things as user-friendly as possible and this is often done by simplifying configurations and sitting numerous settings to system default. The options for scraping metadata on the Synology are surprisingly thin on the ground and some more advanced options require you to sign up to some resource database websites to obtain a two-way key. Despite this, Synology still manages to scrape a tremendous amount of metadata without this key and resource linking. Indeed, although the number of supported databases for metadata listed on the Synology Video Station app is few and far between, it was still able to find the same level of metadata found on the Plex Media Server application and displayed all of the test media perfectly. 

Plex Media Server has access to significantly more online databases and although the system will generally ask you to select which one individually you wish to scrape for metadata in each library, it does do it with a high degree of accuracy. It also manages to scrape this metadata for more than just your Movies and applies this also to your music collection and podcast collection too within the app. Metadata scraping via Plex Media Server also does not require any kind of log-in to these individual databases and is largely automated off the bat, with users being able to switch designated databases for each Media type and folder on the fly. Of course, this all doesn’t guarantee accuracy and will still always be based on the format and layout of your Media in many cases (tv shows listed as S01E01 for season 1, episode 1, etc), but nevertheless, it has to be said that with more available resources and less configuration required for each of them, that Plex Media Server has the broader and more likely to succeed position on metadata scraping.

Plex VS Synology Video Station – Playback and Transcoding

This is one of the most important parts of any media server in the grand scheme of things – multimedia playback and transcoding. This is typically the action of changing a media file into a version that is more acceptable to the client device that you are enjoying it on (TV, Phone, Console, etc). This extends to but is not limited to, changing the resolution, changing the bitrate, changing the file format and ultimately compressing a file into a smaller version in most cases. Because Plex and Synology Video Station are available on the same NAS system, it means that media variations with regard to codecs, compressions and file types will be equally supported at the default level. If a file can be played back in its original version on Plex, it can be played back on Synology Video Station. However, it is when these files need to be adapted with transcoding that we see clear distinctions between each of them. Transcoding is something that remote accessing client users will likely use without even realising it, as they might well be on a limited data connection (speed or coverage at the time) or using a smaller device (such as a phone) to playback a monster 4K 60FPS movie that is overkill on that hardware. So, transcoding is at its best when you do not notice it is being done OR it is adaptable in as many ways as possible to cover all your likely scenarios.

When the NAS needs to perform a transcode on a file on the fly (eg, so you need to convert a video file into a better-suited version for the client watching device upon request and without delay) it will typically do it with software transcoding or hardware transcoding. Software transcoding is when the system uses the raw resources of the CPU and memory inside the NAS to convert the file. Hardware transcoding is when the NAS system features a graphical component (such as embedded graphics featured on a CPU) or an available graphics card that is installed – as these are designed for handling video files and/or graphical manipulation tasks, and will therefore utilise considerably fewer resources. Plex Media Server only provides hardware transcoding in the paid subscription service Plex Pass and then needs to be enabled in the encoding section by selecting the option ‘make my CPU hurt’. Software transcoding is available for the free version of Plex Media Server but is far less efficient and will result in much higher-end Media in 4K and 1080p playback consuming the majority of hardware resources to transcode or will simply not play at all. 

Synology Video Station on the other hand, because it is a native first-party app, has full access to the hardware transcoding element of the NAS and therefore allows users to take advantage of it easily and immediately, and at no additional cost. This has been one of the driving forces behind the popularity of Synology Video Station application, as although the majority of NAS brands have their own video player, Synology is the only one that manages to merge the slick meta-data supported graphical user interface found in Plex but still manages to provide the free and unlimited limited access to the hardware resources you would expect after spending several $100s on a NAS. That said, the way that Synology handles the subject of transcoding in its user interface is a little peculiar, especially for users who are trying to balance the best possible playback vs the most appropriate transcoding level on the fly/manually. 

When you wish for the NAS system to transcode a file in the Video Station user interface, you are presented with the options for adjusting the picture quality to high, medium, low, very low, etc. This is exactly what one might expect from a brand that wants to consistently keep things as simple as possible, however, for those who want to select a specific quality level to playback the file or want a better idea of the best quality level in future should be for other files, this will be extraordinarily limiting. Plex Media Server on the other hand allows you to switch between an automatic transcode option that changes the file to the recommended quality level for the client and connection, or you can specifically switch one of numerous video quality levels that break down into both resolution and bitrate in several places. Overall, the ability for Video Station to be able to take advantage of hardware transcoding at no additional cost and with little or no intervention from the end-user is still ultimately the best thing here. I just wish they gave uses a better degree of control and choice as found in Plex Media Server.

Plex VS Synology Video Station – Client Support

Having a slick and well-performing media server is always good, but if you cannot watch the media inside it on the devices you regularly use, then it’s all a bit pointless. Most people are already well aware that the multimedia collections they have on a NAS can easily be streamed over the local area network via popular methods such as DLNA and UPnP (digital living network alliance and universal plug and play). However, they are much more file and folder, breadcrumb level streaming and in order to enjoy the pretty GUI of Plex and Synology Video Station, an official client app needs to be available on the respective app centre or made unofficially and manually installed. This is an area where Plex Media Server almost completely wins over Synology Video Station, as it simply cannot compete with the variety and accessibility of the Plex client availability in popular app centres. 

Full credit to Plex, they have really taken the time to make sure their platform is available on pretty much any modern device, in what multiple client or media server application forms. They also take the time after an official update of services and then push these updates across each available downloadable client. This is largely impossible for Synology to compete with and they instead opt for a much more targeted client support regime, supporting all modern mobile phone OS’, desktop operating systems and some of the major sofa accessible app centres on TVs and streamers like Amazon fire TV. In  8 out of 10 cases, your device will support both Plex and Synology Video Station, but this is by no means total and sometimes a hardware client (such as an off-brand Android phone, tablet or media box) that you hope to support Video Station will sadly not. 

It is once again worth mentioning that Synology separates different multimedia types towards their own individual client apps, for example, DS Audio or Audio Station for music and DS Photo for photography. Indeed, some of these apps are quite advanced with practically unique connectivity to the likes of Amazon Alexa (something currently impossible on any other NAS platform without a 3rd party application like ‘my-media’ Alexa skill. But this, unfortunately, does not make up for being truly overshadowed by the wider degree of support available on Plex across numerous clients and smart Home devices – though the latter does require a Plex Pass. For sheer volume of connectivity on the clients, Plex wins by an absolute landslide.

Plex VS Synology Video Station – Conclusion

Throughout this comparison of Plex Media Server and Synology Video Station, it has become abundantly clear that one tool is designed around being a Swiss army knife of features and functions, whilst the other performs a smaller but key range of services exceptionally well. Those who have been using Plex Media Server for a number of years are highly unlikely to make the jump to Synology Video Station, as it may feel less feature-rich and perhaps a tad bare-bones. However, those users who are new to the idea of private NAS based multimedia streaming would do very well to try out Synology Video Station first, as I genuinely believe when it comes to concentrating on video streaming services, it is genuinely one of the best platforms out there – albeit clearly restricted to just Synology NAS devices. Plex Media Server attempts to do many things in its pursuit of being the go-to media server of choice for those jumping ship from Netflix and succeeds in most cases, it is just worth remembering that in recent years the platform has perhaps tried to diversify a tad too much. 

PLEX MEDIA SERVER

Synology Video Station

Best for Mixed Media

Best for Ease of Access on Client Hardware

Best for Transcoding Control

Best for Add On Services

Best for Metadata Sources

Best for Price

Best Performance for Transcoding

Best for Ease of Use

Best for Ease Setup

Best for Updates & Firmware Revs

Thanks for reading and I hope this guide helps you choose the perfect multimedia server for streaming with your friends, family and colleagues. If you are still lost on the right NAS, multimedia software or ideal backup system for your needs, then take advantage of the free advice section below. This is a completely free and unbias service to help work out their ideal data storage solution for you. It is manned by my myself and EddieTheWebGuy, so although replies may take an extra day or so, we will answer your email and have your best interests in mind! Have a great week.

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